All reviews for Mark's Carpet Cleaning

Clinton scheduled and completed my carpet cleaning the day I contacted him. Clinton and his assistant did a fantastic job of cleaning my carpet and a rug at a competitive price. He was courteous and kept me informed throughout the process. Would use him again in the future.

Brody is a true lifesaver. He successfully eradicated a dreadful pet odor from our carpet just in time for a family gathering in Birmingham. Not only did he accomplish that, but he also gave us beneficial advice and direction on how we could handle this on our own while we train our new puppy. You won't regret contacting Mark's Carpet Cleaning!

working with the owner, brody, was a delight when it came time to deep clean my carpets and upholstery. i put off this task because of my hectic schedule and limited time to organize home services. the entire process was seamless from beginning to end. after i inquired about his services, brody reached out to me almost instantly. he was attentive, professional, and knowledgeable in his communication. he was timely and easy to communicate with. i was grateful for the information he provided about his eco-friendly cleaning methods, as i am always concerned about how the chemicals in cleaning products might affect my pet cat and birds. after finishing the job, brody was kind enough to suggest a few non-toxic floor cleaners i could use for maintenance between deep cleans. i strongly endorse this carpet cleaning service and continue to receive compliments on how fresh and beautiful my oriental rugs and upholstery appear. thanks brody!

highly recommend! had james come out to check out our carpets because we had no idea what was even going on! he showed up, told us what he thought was happening with our carpet. he went to his van, grabbed his cleaning supplies and did a spot cleaning on a patch of our carpet to show us what he would do for the whole thing, explaining everything as he worked. super friendly, very professional, and really hard working. we knew he was the right choice, so a while later we had james come back and clean all our carpets. they look beautiful now. the people who lived here before us had put something on the carpet that left weird stains and it started to look bad, but now everything looks fresh and perfect thanks to james. if anyone needs their carpets cleaned he is reliable, the price was much better than any other quote we got, and he didn't use any harsh chemicals.

This carpet cleaning service is FANTASTIC!!! After conducting extensive research into local carpet cleaning services in Birmingham, I chose this one based on the positive reviews I had come across. I reached out to them and left a voicemail, expecting perhaps a callback the next day, if at all. To my surprise, within five minutes, they returned my call, apologising because they were attending to another client when I called. I appreciated the direct and polite conversation with the representative over the phone. She was very informative and answered all my queries. I find it appealing that it's a family-run business, unlike the big-name franchises I've had less than pleasant experiences with in the past. Based on this initial interaction, I booked them to clean my carpets. The technicians, Brody and Dwayne, arrived promptly. They were thorough and did an exceptional job! Their dedicated and meticulous approach to their work was evident as they meticulously cleaned the carpet, ensuring every speck of dirt was removed. I respect their commitment and knowledge about their profession. They also offered me useful advice on maintaining the cleanliness of my carpets and steps to take in case of spills, such as wine or pet accidents - tips that were new to me. This carpet cleaning service is now my TOP CHOICE! As a side note, I am writing this review several months after they cleaned my carpets because I wanted to ensure the carpets would still look good after some time, and yes, the carpets still look incredible!

James is an IICRC Certified Cleaner who uses a truck-mounted steam extraction system. This level of training and equipment is what you should look for when hiring someone for your carpet and upholstery cleaning. I am also an IICRC Certified Master Textile Cleaner with advanced skills in fine rug care, but I am currently focused on hand washing rugs in my shop and not taking new clients for wall-to-wall carpet cleaning. I get many requests for service, and I often recommend James, as he uses the same professional systems and methods that I do. We both learned from a highly respected instructor. There are only a few people I trust to handle carpet cleaning jobs, and James is definitely one of the best.

I left a voicemail to schedule an appointment, and my call was returned the next day. Dwayne called to let me know when he would arrive. He did a fantastic job cleaning the carpets I wanted. He was friendly and took the time to explain that my hardwood floors might be a bit slippery for a while, which I really appreciated since I had recently undergone hip surgery. He provided a good estimate of how long the carpet cleaning would take and when it would be dry. I was surprised to find that he didn’t need to connect his equipment to my water source, which was a nice bonus. Dwayne was very careful with his gear, even using a plastic corner protector to prevent any damage to the stairway woodwork, especially after a previous company had left some damage in another home. He also informed me of the total cost when he arrived, so there were no surprises! I’m grateful for the excellent job done in such a timely manner.

This is the second time I've had Dwayne and his team come to clean our carpets, and I am just as pleased with the service now as I was the first time I used them years ago. They showed up on time and got right to work. Dwayne was great at explaining his process, especially since we have pets in the house, and everything was completed promptly. Both team members were polite, professional, and the work they did was outstanding. Without a doubt, this service is the best for carpet care needs. I won't ever choose another option, as there is no one else around with the experience, knowledge, and skill that Dwayne and his team possess!

I have little kids (ages 4 and 6), and they always seem to make messes on our beige carpets. Mark's Carpet Cleaning is nearby and is always ready to help us out. Dwayne is fantastic! He’s super friendly and knows just how to tackle those tough stains. I’m amazed at how he consistently gets the messes out. I highly recommend Mark's Carpet Cleaning; they have always come through for us. I will definitely continue using their services in the future. Hopefully, as my kids grow up, there will be fewer stains for Dwayne to handle!

I will definitely be using a carpet cleaning service again. They did an excellent job! They arrived right on time, and the cleaning they provided for my couches was truly amazing! The team was very professional from the moment they entered my home until they finished. It's refreshing to find a company that genuinely cares about their work and delivers fantastic results! I'm grateful for their hard work!

We had a large area rug that had seen better days—it was covered in dirt, stains, food spills, and all sorts of marks from years of daily use, kids, and foot traffic. We were close to getting rid of it, but a friend suggested we try carpet cleaning instead. After getting it professionally cleaned, we were amazed by the results! The rug looked as fresh and spotless as when we first received it. Even our kids are happily playing and crawling on it again. The price was absolutely worth it, and we’ll definitely use this carpet cleaning service again. The staff were friendly and helpful, especially Brody and James. The whole experience was fantastic!

We received outstanding service from the moment we reached out about our carpet cleaning needs until the team finished their work. Dwayne quickly identified the issue when I described the state of our carpet, and he provided a clear estimate for the job. Scheduling was seamless, and we were informed on the day of service that the team was on their way. James and Brody arrived right on time, assessed the situation, and offered us a price that was on the lower end of the estimate. They got to work promptly and were very professional, courteous, and exceptionally neat and clean. They made sure we were happy with the results before handing us the invoice. We truly appreciate the integrity and strong work ethic of everyone involved, and we highly recommend Mark's Carpet Cleaning. An amazing team with amazing results!

Absolutely outstanding service! It was crucial for us to connect with the team we would trust to clean our old Persian silk carpet. Brody and his crew impressed us with their expertise, patience, and a modern, eco-friendly cleaning approach. Our rug looks beautifully cleaned, and the fringes were restored with great attention to detail. They truly stand by their promises, and our carpet looks amazing—it's clear they put a lot of care into their work. They've brought back the vibrant color, luster, and sheen to our 100% silk Persian carpet. I highly recommend Mark's Carpet Cleaning!

I highly recommend Mark's Carpet Cleaning! Dwayne just finished cleaning our downstairs carpet and split foyer steps. He brought a new pet hair remover tool and asked if he could try it on our couch, which had a lot of white fur from our border collie. I happily agreed, and the results are fantastic! We decided to get our carpets cleaned because our little one is now crawling, and we wanted to ensure a clean and safe space for him. Our son was thrilled to see Dwayne, and he was so friendly and engaging with him. Our carpets look amazing, and I feel great knowing we have a spotless and secure environment for our boy. Dwayne was incredibly professional and approachable. If you need your carpets cleaned, don't hesitate to call them!

this was our first time using a carpet cleaning service and we couldn't be happier! dwayne was able to work with our busy schedule and did an amazing job on our old, stained white sofa. it looks almost brand new now and really stands out in our living room. dwayne and his team were friendly, professional, and kept us updated throughout the whole process. you can tell they really know their stuff when it comes to cleaning carpets and upholstery. i also learned they offer hardwood floor cleaning and recoating, which is a great service to have in the south where floors can get worn out from all the heat and humidity. if we ever need our hardwood floors refreshed, i would definitely trust dwayne and his crew. if you're looking for someone to clean your carpets or furniture, i highly recommend giving them a try!

The carpet cleaning service I received from this company far exceeded my expectations, right from my initial phone call. The friendly representative, who handled my numerous questions with understanding, was extremely empathetic. I needed to get the carpet in my late father's townhouse cleaned for selling purposes. She arranged the appointment to suit my schedule and provided a precise time slot. They even called the day prior to remind me. On the cleaning day, James and Brody notified me that they would be there in 10 minutes. They showed great respect for the property, which had just been cleaned, by wearing booties over their shoes and removing their shoes. After identifying the problem areas, they clearly explained the products and equipment they would be using, as well as how long it would take. They even took measurements to ensure the charges were accurate and applied a discount. Both were extremely courteous and knowledgeable! They worked well as a team and finished quicker than anticipated. The result was fantastic - the carpet looks brilliant! Every individual I interacted with displayed professionalism, empathy, and expertise. I cannot recommend this carpet cleaning team enough. They clearly love what they do, and it shows in their work. They truly valued my business!

I heard about this carpet cleaning service through a neighborhood Facebook group in Birmingham. With three kids and a busy life, my sectional, area rug, bedroom carpets, and especially the dining chairs really needed a deep clean. James was great to work with from start to finish. All of our communication was done by text, and he always replied quickly and professionally. We easily set up a time and price that worked for both of us. James was friendly and clearly cares about doing a good job. He arrived on time, brought all the equipment he needed, and made sure to ask me which areas were most important to me. He took his time and was very thorough. I was very happy with the results and plan to have him come back for regular cleanings. It's always nice to support a hardworking local business!

I thought I had called Mark's Carpet Cleaning, but I accidentally reached a different carpet cleaning service instead. Thankfully, when I called to talk about my experience, I spoke with Brody, who listened patiently and helped me realize it wasn't their company that had cleaned my carpets. I have been using Mark's Carpet Cleaning for years and always had great results, so I was relieved to discover my disappointment was from another business. Brody quickly fit me into the schedule when he heard I needed my carpets fresh for family visiting soon. The service was friendly and understanding, and they took care of my carpet cleaning needs right away. I will always make sure to schedule with Brody or Dwayne in the future!

We didn’t hesitate to call Mark’s Carpet Cleaning when it was time to freshen up our carpets again. The team is always polite, professional, on time, and offers fair prices. I really liked how careful Brody was with our walls and furniture while using their carpet cleaning equipment. I was a bit worried about some stubborn carpet stains, but they treated each spot and used their upgraded scrubber machines to get everything clean. With renters using our place, the carpets see a lot of wear and don’t get cleaned as often as they should. Thanks for helping us keep the carpets looking great and lasting longer. You’re the best!

We recently moved into a new home and needed the carpets cleaned. Mark's Carpet Cleaning responded quickly to our call, and Dwayne was ready to schedule the cleaning right away. I had a few questions about the carpet cleaning machines and products, and he was happy to send photos and answer everything quickly. The house was empty, so I let him know where he could find the key for the job. It was great to rely on someone who actually does what they promise. After dealing with other companies not showing up, we were really happy to move in to freshly cleaned carpets. The job was done very well, and Dwayne was also very appreciative that we chose their service.

James called ahead to let me know he was on his way. When he arrived, he walked through and checked the carpet areas that needed cleaning. James brought in his equipment, pretreated the stained spots, cleaned two rooms, helped move some big furniture, took care of the stairs, and gave extra attention to the high-traffic doorway. He also applied a carpet protectant. James was very friendly, polite, and explained everything well. He worked quickly and did a detailed job in less than an hour. I would definitely recommend their carpet cleaning service and James.