All reviews for Johnstone Supply

Great customer service and support for a wholesale supply house.

Great supply house , always friendly and will work hard to get you the parts you are looking for.

Ross took my order by phone. He knew exactly what I wanted and had it ready for me to pick up in minutes.

They are one of our favorite supply houses! Always super friendly and helpful on the phone. We have really enjoyed working with them!

Thanks for the great service . I appreciate the counter work from all the staff. Also I want to address Mr Coles review, by law this company and any other heating and air suppliers can NOT sale to anyone but Licensed HVAC Contractors . By owning a HVAC business myself it's nice to see that they are following the law and not selling to the general public.

Best group of people EVER in a supply house. My wait time is NEVER over 1 min unless they're helping someone else. Always quick to get parts & help you with whatever they can. They know their customers & will already have your supplies waiting for you when you get there. Hands down the best team of staff you could ask for.

Ross has gone above & beyond for me! I have even tried to offer Ross a tip & he won't accept it.. better customer svc than Chik-Fil-A!!! Everyone else has done a great job as well. I never feel rushed, I can find pretty much anything I need related to refrigeration and more! The store is always clean and I'm offered a free drink and place to relax whenever I stop in.

I just wanted to extend my sincere appreciation to Johnstone for their phenomenal customer service. We had originally ordered a warranty part through another company, where our customer's HVAC system was purchased, and were quoted a one-week turnaround. That stretched to two weeks… then three… and eventually over a month—with no clear communication and only vague updates like, “We’re working on it,” or, “That’s just how it goes sometimes.” When the order finally arrived, not all the requested parts had been included. Our customer was left without air conditioning for an extended period while waiting on the parts to arrive. Not only was this upsetting for them, but it also kept us from delivering the level of service and care we strive for. We ordered the part through Johnstone and Tommy contacted Goodman immediately, got the part ordered right away, and kept us informed every step of the way. Haustin was also wonderful, especially when I called in for updates. Their team stayed on top of the order, the part arrived quickly, and thanks to their responsiveness and professionalism, we were able to restore our customer’s cooling system. We’ll be paying a warranty filing fee since the system wasn’t originally purchased through them—but honestly, it’s worth it for the reliability, peace of mind, and outstanding service they provided. Ultimately, they saved the day, and we were able to get our customer’s AC repaired. If it weren’t for them, our customer would probably be without air for 2–3 months. Highly recommend them. I can’t thank them enough.

They said I have to have a contractor's license to sell it to me. So I went down the street and bought it. Since idiots run the place, I need to deal the companies who hire people with intelligence.
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