All reviews for Sears Heating and Air Conditioning

Great deals on appliances, friendly not pushy service.

Don't let them touch anything in your home! Sears was sent out through our home warranty company to fix our air conditioner. While they were there working, my husband heard a loud pop and our smart thermostat quit working. They did purchase a new thermostat, but refused to install it. My husband had to follow the technician to Lowe's and the tech left straight from there. When we went to install it, no power was coming back from the thermostat. While we fought it out with our home warranty company, we were left without heat for a week in below freezing temperatures. They finally sent a tech from another company. The technician had shorted a fuse in the unit, our thermostat and thermostat backplate, and the circuit breaker looked like it had almost caught fire. Two years prior, when repairing our microwave, they broke the fan hood and then denied it. Avoid Sears repair at all cost!!

I do not know what happened to Sears. I have requested emergency service and it was scheduled for the next day, even though emergency means something else.
The time window to expect the technician was set from 8 AM to 5 PM and I received an SMS with confirmation. Another unexpected thing since that was again an emergency service.
The next day I received several text messages confirming that the technician is on the way. They kept sending text messages up to approximately 4 PM. I called the dispatch office several times holding for about 25 min each time and I was assured that the technician will call soon. I do not know if they know the definition of “soon” but I did not receive any call from the technician.
At about 5:55 I called the dispatch again and they told me that the technician got stuck on some service call and will not come today. (That was Wednesday). But they will be happy to reschedule this service for Monday the next week.
I had several companies offering service the day after I confirmed Sears service, that was a BIG MISTAKE. I should have chosen somebody else but Sears.
Hanging on the phone on hold for 25-35 minutes, talking to somebody on the other side of the world, and not getting anything done. Being completely ignored without a trace of the common courtesy to notify about a problem.
I would not recommend this company. If I could I would have given no stars.