All reviews for Autumn Air Heating & Cooling

I really appreciate how quickly Autumn Air responded to my service request. Taylor was very professional and kind, he figured out the issue right away and handled the diagnostics efficiently. The problem was fixed without any hassle. Great service and fast turnaround, thank you so much!

Amazing, friendly, and expert service from the initial phone call, to the friendly and expert Scheduler, to the visit, and expert service, from our Tech Frank Carranza. The whole visit was a joy AND they fixed our AC right away. Call these folks! A great service, people and company.

The Smiths

I’ve been with this company for 10 years. They’re very professional, all the technicians know what they’re doing and are super nice. My air went out at 2:30pm. They were there to fix it by 4:15pm. Took him 15 mins and it’s working like a charm. Just a wire. No charge👍

Taylor's was very professional and courteous and explained what was going on with my unit. He offered very timely install options that worked for both of us. Highly recommend Taylor!

I had an outstanding experience with Autumn Air Heating and Cooling, and I can’t say enough good things about both Kolby (technician) and Cheyenne (customer service).

Kolby went above and beyond in every way. He was adamant about clearly explaining his findings while diagnosing my unit, spoke and worked with complete honesty, and even went out of his way to revisit my property to make absolutely sure that replacing the entire unit was the right call rather than just swapping out the condenser. I really appreciated his commitment to transparency—he kept me fully informed as the homeowner, while also being respectful not to share unnecessary details with my tenant. His communication was proactive and consistent, which gave me real confidence that I was making the right decision.

Cheyenne in customer service was equally impressive. She was always easy to reach and truly treated me as more than just a customer. She recognized how serious it is to be without air conditioning in an Arizona summer and made it clear that getting this resolved quickly was her top priority. She dealt with me patiently, showed genuine care, and even rearranged tech schedules so my property could be seen quickly. That level of dedication is rare and meant a lot.

This company clearly holds itself to a very high standard of professionalism, industry knowledge, and fairness in pricing. With people like Kolby and Cheyenne on their team, Autumn Air has earned my trust and my highest recommendation.

3rd time using this company. Again they had a super fast response- on site 2 hours after my first call. My technician Taylor trouble shot my AC unit, Quickly identified the problem and had me up and running in 30 minutes. Explained to me the issue in a way I completely understood. all things considered-fast response @ 9pm at night, middle of summer, came prepared with knowledge and parts on truck, super friendly. This is the only company I will use. As for the price, I would consider it extremely reasonable for my situation.

This place is great! I have been in my hime for 6 years and nearly every year there's an issue wither either our A/C or Heater. I've tried many companies, usually being charged for emergency calls.

We had an issue a few days ago and so I searched for another new company trying to find one that is polite over the phone and won't price gouge me while my family and I are suffering in the heat.

I called in and spoke with an extremely nice young lady only to find out later that she is the daughter of the owner and who the company was named after, Autumn. Autumn was very professional and did her best to answer as many questions as she could without ever making me feel like I was being a bother.

I learned that these guys are a 24/7 service and their rates are the same no matter the time of day. Super cool.

Kolby was my technician and he was very nice and professional. Not only did he offer to cleanup after himself, he even made it a point to wear disposable shoe covers over his boots anytime he was entering the house. Very classy. He diagnosed the issue swiftlyal had us back up and running within 30 mins (that included about 20 minutes of me distracting him). He answered all of my questions I had about our system. I am now much more educated about our system and will likely be making some upgrades soon.

Without a doubt, I recommend this company. 10 out of 10. Additionally, I fully endorse Kolby. Whatever you are paying him I suggest increasing it. It costs companies more to hire a new guy then it does to offer a raise especially cuz there's no guarantee they'll be good and no chance they'll be as good as him.

Contact saved. 😉

We contacted Autumn Heating and Cooling for an emergency visit when our AC went out, and from start to finish, the experience was outstanding. The woman we spoke with on the phone was friendly, professional, and provided a clear, accurate timeline for when the technician would arrive.

Kolby, our technician, showed up right on time and immediately impressed us with his professionalism and integrity. He quickly identified the issue, replaced the fuse, and even performed a complimentary diagnostic to ensure everything else was running smoothly all for under $200.

It’s rare to find a company that delivers both exceptional service and honest pricing. We’re incredibly grateful for their help, and without a doubt, Autumn Heating and Cooling will be our first call for any future HVAC needs.

Frank with his expertise found the probl

em right away. It was a defective hose. Frank has a great attitude and has the ability to explain problems to the common homeowner.

Requested an inspection and hoping for a time during the week but Kolby was at the house within an hour. On a Saturday! I knew I needed a fix and he gave me my options. Straightforward, easy to work with, and knew everything about HVAC!

Kolby was great! He came out on a Saturday for no extra charge a diagnosed and fixed our leaking air handler?, I would recommend Autumn Air and will look to use them in the future!

Kolby was great, showed up quick and got my unit up and running!
Im still waiting on the other company (a big valley name) to show up and look at the unit that was installed a month ago thats not working.
I should of had that installed by Autumn Air!

I can not say enough about the customer service i received from Autumn Air !
From my first call to them till the service was complete.
They are so professional and accommodating and helpful.
Taylor came last night on a hot July evening and could not have been more thorough and professional to get the air working properly.
He was confident in his work and what needed to be done and did NOT try to sell me on anything. I am so thrilled to have found Autumn Air . I give them 5 ⭐️ ⭐️⭐️⭐️⭐️
PLUS PLUS..
Stella

This was an amazing experience from start to finish! I called at 11am just to see about having someone come check out my unit and within an hour and a half my a/c was back up and running blowing strong!
Super big thanks to Kolby for his amazing work and his impeccable customer service. Kolby was beyond informative and helpful for future issues that may come up.
Thanks for your service today and the service you dedicated to the country during your time in the military!!

Our AC stopped blowing cold air and inside our house got up to 90 degrees at 9 pm. We tried calling around to a bunch of “emergency” and “24/7” places and couldn’t get anyone to come out that night or the following morning. Finally we found Autumn. They were at our house by 10:30 pm and our tech Gilbert was great. Very courteous, Knowledgable, and efficient. Our compressor gave out so he quickly replaced it, cooled down our overheated AC and we had cold air again by 11 pm

I’m glad I found them, I’ll be using them for my maintenance going forward.

Adam was punctual and efficient, he had knowledge in HVAC systems. He explained everything in detail. Was very pleased with our service today.

We had a really great experience with Kolby he came out same day, it was pretty late, identified and fixed the issue in about 10 minutes, thoroughly tested and educated me a little bit on the issue, gave us a great deal on a maintenance plan, whole thing took maybe 40 minutes. Will definitely recommend this company to our friends 👍

I had a busy month and they were very nice in squeezing in a appointment between my crazy hours. Frank was very helpful in checking everything and keeping us informed on.the progress. Also answer all concerns and checked to see if there was any issues.

Scheduled a callback online at 6 am and they called back by 7 am, and had someone out to my house by 8 am. Taylor quickly diagnosed and fixed my AC issue. I paid only a labor charge due to the part being under warranty. All around great service.

Adam is great at his job, he is professional always explains in detail what he’s going to be doing. Adam is fast, neat and always ready to get the job done. Thanks Adam for another great job!!!

Kolby came out on a Saturday to diagnose our problem. As we expected we needed a new AC unit. Autumn Air provided a portable AC unit until they could replace it a few days later. Jason and Jesus did the replacement. They were prompt. Seemed very professional and tidy. No complaints.