All reviews for Phoenix Pro Pool Service

Great Knowledgeable Company and Customer Service

Best pool service around, nice clean guy!

Awesome techs and quality service.

Andrew is a great guy. He takes cleaning pools seriously.

Very thorough in explaining the equipment and chemistry. Doing a great job.

Very pleasant customer service. Does great job on repairs.

We trust in the quality of their service and will keep using them for our clients' pool service needs. 5 stars!

I would highly recommend! Excellent work on placing the pool motor. Ryan was knowledgeable and professional!

The owners is the man!!! I will accept that my man!! I thank you for everything your doing giving me advice without charging me making the comment "why would you do that" lol thank you so much for everything your doing..

I absolutely have the best pool guy, his name is Ryan, he always knows what to do, and does it professional. Couldn't ask for a better company and people. Thank you guys for everything you do.

Steve installed our salt system. He did an excellent job was very helpful in his explanation of how the system works. Would highly recommend their service

Pleased with our weekly cleaning service. Technicians are friendly and even text back to answer emergency questions on weekends!

Super happy with this company for our pool services. We have had several come out and none were as good as Phoenix Pro Pool. They make sure to take the time and communicate with me when they are on the way, always put the chemicals that were needed, always made sure to brush the walls and cleaned out filters or skimmers. My pool is sparkling clean every week and here in AZ that is important. Thank you very much Phoenix Pro Pools!

Been using this company for a year since getting my first pool and they’ve been a lifesaver more times than I care to admit. Came out after hours to show me how my pumps worked and everything. Pool has always been crystal clear. Highly recommend.

Jason was awesome. He came out on short notice when we really needed some help with our pool. I really appreciate his communication and timely service. He’s been awesome.

My pool motor went out unexpectedly this last weekend, I called Jason in a panic knowing the green pool was coming if this wasn't addressed soon. Jason let me know they are very busy it being the middle of the season (understand completely) but he would get someone out by Friday. To my surprise the technician showed up Tuesday.
Savion came and installed the new motor and wouldn't leave until it was right even with all the problems my older pool system presents. Love this company, the prices are very reasonable and the technicians very knowledgeable and pleasant.
This is my second time using this service for large pool repairs. Jason the owner hires really great dependable guys as I have never been disappointed.
Thank you again Jason and Savion for being my heros.

My Home is older and every repair is never cut and dry. I decided to call out a professional as I was clearly out of my league with this stuff. Jason responded to my request within 5 minutes and had me scheduled for the next day. My technician Cheney is amazing, my home, as always didn't prove to be an easy one, but Cheney was persistent and came back every day until he figured it out, without charging for the added visits. I wasn't pressured to buy things I didn't need and I love that. I'm incredibly happy with the price of the repairs and the new color-changing LED party light I decided to get.

I stumbled upon this company in 2023 when I was looking to have a pool heater installed. I had put an ad on Angi's list and they responded right away! They were able to install my heater quickly and efficiently! Shortly after I had an issue and they came out same day to replace a valve! Fast forward to last week when I was having a party that night and woke up to my pool pump not working! I called several places and no one was willing to come out same day. I put another ad on Angis and lo and behold they responded right away! I had explained the situation and the manager who initially didn't have any opening til the following day, advised me he would look into moving some things around . He texted me a few minutes later and said someone would be there within an hour!!! Savion was our tech and he was thorough, efficient and went above and beyond to troubleshoot the issue, which was NOT a simple case. Once he found the issue, he could have scheduled me for repairs as they were a little extensive, but he went above and beyond and made the repairs necessary to ensure I could heat my pool for my party. The repairs were nothing to do with their previous work, I had actually had my regular pool service (weekly service tech) make some repairs and his work needed to be redone! All said and done, I was elated with the service I received, so much I switched to them for my weekly service! Thank you again Savion and Phoenix Pro Pools

So far only one technician was cordial and communicated. His name was Clint. Clint actually pulled the vacuum from the pool. Since it had no hose attached he wasn't able to use it. I cant review the communications aspect of the company since the only correspondence has been that "they cant text right now". They have been ignoring my requests since. We are also going through our rental management company. I believe that might be the biggest reason the communication stinks right now. However since we are paying for the service I'm posting pics of the pool and how it was left by the technician. We are and gladly( I should add ) are purchasing equipment needed to take care of the pool on an everyday basis. I have reached out to our management company to help us in this situation. Since this weekly service has been crap. I'm hoping for better service so I can give a better review.

Very rude on the phone instantly hanged up when I asked simple question

Installed a single motor pump against title 44 law then wouldn't honor the 1 -year warranty to replace it.