All reviews for ACE Home Services (formerly Hero Home Services)

Dave and Zach were amazing! so nice and informative. They came to check our plumbing as part of our membership. I appreciate them so much because they were very honest and though there were things that could be done to improve our water heater, softener and reverse osmosis, they were not pushy...which means alot to me. They were both quite knowledgeable as well! Thank you so much guys

Jesse Mendez was very professional & friendly. Maintenance was done on our A/C unit. He explained what needed to be fixed to keep our unit working well. Repaired it & made sure it was all in working order. We really appreciated him.

I am grateful for the work done. He did fix the problem, explaining to me what was needed and also some work I’d like to do soon- is possible and I have an estimate so I can plan for that. Thank you for being prompt and doing excellent work. The outlets now work and are safe.

Andrew did a really good job. He was very polite and professional. He had the issue diagnosed and fixed in a timely manner. Very pleased with his service. Thank you, Andrew. I will consider this company again for future electrical needs and will recommend to others as well!

Daniel was very pleasant to work with. He explained features of my A/C system and made me aware of several concerns that I wasn't aware. No pushy sales, very informative I look forward to their service as needed going forward.

Our technician, Daniel G, had our home cooling again within 45 minutes! An electrical short caused our Carrier heat pump to go down. Daniel worked smartly and professionally to get us cooling down quickly. Kudos to Daniel and Ace Home Services!

I first made my call to Ace at 6am for an AC that failed over night and by 11:00am it was completely fixed and checked out. Ace dispatch kept me informed via phone calls with status of my assigned technician Jaime. Jaime kept me updated with his arrival time. He is a very kind extremely skilled AC expert. His van was well stocked with the parts I needed, his work was thorough and he was patient with explaining everything to me..so grateful to the Ace team and special thanks to Jaime..

Jesse was great. He was very professional, courteous, and well educated at performing his job. Jesse acted quickly resolving the issue with my AC unit. Job well done! Thanks Jesse. Thanks Ace Home Services.

Eduardo was punctual, professional and knowledgeable. He share some valuable insights and recommendations. My only issue is that he did not provide a breakdown on the cost of parts and his labor. Recommend the company's business model include that important clarity to paying customers. Overall, we were happy with Eduardo's service.

Kayden came out, he has been our favorite tech so far. Had a few out here after 2 installs Jun/1024. ACE gets people right out. Kaden took care of the issue, he was clean professional knowledgeable and polite.

Jacob Ramirez was extremely professional, polite and knowledgeable. He explained everything well and educated us about our situation! We will keep Jacob and Ace at the top of our list and recombine them to everyone.

Donnie was our Plumber from Ace. He did an amazing job on repairing our leak. The leak was where the main pipe from the house meets the street. The work required a lot of digging and fitting. Donnie was extremely friendly, professional and knowledgeable. It was a pleasure to have him do the repairs. 5 stars all around. Donnie also did a great job cleaning up the work area and putting everything back the way it looked before. The pricing was very economical and they have a 2 year warranty on their work.

I highly recommend Ace for both plumbing and electrical services. They provide excellent service, and their technician, Nathan Smith, was especially impressive. He did an amazing job that required five hours of work and two trips to Home Depot — and still handled everything professionally and efficiently. Great experience overall!

Everyone was so awesome to work with, from Rebecca, to Stuart, to the installer Gabriel. I was going through the worst time with my AC issues and they helped me get into a new system that meets my needs. Thank you so much for your quick response and caring team to help me with the process. ❤️

Eduardo was very nice and tried to explain the reason for the labor cost. He did find that my parts were under warranty for 10 years. However, said that it doesn’t show anything for labor.
I did explain that the system was new in 02/2023 and then replaced in 10/2023 and now is not working again 08/2025.
He did explain in pretty good detail and was very polite.

Michael Thomas the plumber
He is awesome. He found the issue with my toilet and within minutes he fixed the problem. He explained the problem and immediately solved it.
My issue with the toilet was going for a few days and he resolved with ln minutes.
I highly recommend him and he is with Ace Home service.

Ace was able to come fix our AC in less than 24 hours! Our technician, Joe, was very nice, professional, and fast! We will definitely call them again next time we need our AC repaired.

Michael Thomas was fantastic! Nobody wants to be faced with an expensive plumbing issue but Michael and his team were professional, polite and very skilled. They stayed at my home until after midnight, making sure I had everything I needed. They replaced a leaking pipe, put in a water softener and installed a reverse osmosis water system in the kitchen. I even joined Ace's membership plan because I was so happy with the quality of their work. I highly recommend Ace AND Michael!

Michael was great. Did a fantastic job for us. Using there services going forward. I would highly recommend him and the ACE Home Services. Got all of our needs done in a day.

Brandon was very responsive and helpful. He got my AC running late at night when the drain was clogged, causing a leak through my ceiling. He was very friendly and fast. Pricing was a bit high for a clearing a clogged drain, but he came on an emergency call at night, so it was what I needed.

My A/C broke in Aug 2025 and ACE Home Services was able to come out within a couple hours on the same day. Dan went to the attic and took lots of pictures for me to review while he explained the problem. We determined I needed a new unit. The next morning they arrived at 7:45am and worked until about 2pm to get it installed. I also had duct cleaning on the same day. My new unit is running great and all my air conditioning grates look great!