All reviews for Hugo Brothers HVAC LLC

I experienced an urgent issue with my furnace one night, and in just 45 minutes, a technician named Terrance arrived at my door! The next morning, he came back to replace the service board. Terrance was very knowledgeable, professional, and polite, clearly explaining everything in simple terms. From now on, I will be relying on Hugo Brothers HVAC LLC for the maintenance of my furnace and air conditioning unit. The office staff were also exceptional in assisting me with my urgent needs!

I can't find enough words to express my gratitude towards Jude and his team. For a long time, I was wasting money on endless furnace repairs with companies that seemed more interested in profit than customer satisfaction. Then I was given Jude's contact details and from the first meeting, I knew I would be in good hands. Not only did Jude and his team arrive in professional attire, but they also communicated clearly, showed respect, demonstrated proficiency, and most importantly, exhibited deep knowledge in furnace repair. It's been a few years now since I started using their services and they've become my go-to team for any furnace issues. I've had several enhancements done on my furnace units, and they're running flawlessly now, and are ten times more efficient. This increased efficiency has saved me hundreds of dollars in energy costs, especially during the peak of the Phoenix summer. Jude and his team have genuinely been my heroes, and I would recommend their furnace repair services to all my acquaintances and even strangers, over any other company in Phoenix. They're the best in the business.

After discussing my heating needs, a furnace repair company provided me with a new furnace. From the moment I reached out, they were friendly, well-informed, and professional. They quoted a reasonable price and assured me that my new furnace would be installed the following morning. To keep me comfortable until the heat was restored, they even provided a room heater at no additional charge! Jude and Terrance, the technicians, arrived promptly, laying tarps to protect my floor from the entrance to the furnace. They got straight to work and had my home warmed up again swiftly and efficiently. Thanks to this wonderful team for their exceptional service!

hello reader, i'm happy to share my experience with ac repair services. our tenant group has been using this company for ac maintenance and upgrades for over 10 years. for the last few years, we've only been calling them because their repairs last and their diagnosis is always right. this wasn't the case with other companies we've tried before. their team can quickly figure out what the ac needs, recommend the best solutions, and finish the job to get your ac working like new. ever since we started using them exclusively, we've had no problems with cooling or air flow all season. we're expecting the same great service in the future. the office staff and techs, like greyson and terrance, are always friendly and professional. i highly recommend them for ac repair and service.

After my furnace stopped working one night, I called for help based on a friend's suggestion. I spoke with Dean and explained what was going on. Dean quickly figured out that the draft inducer motor was likely the problem, and he was right. He promised to send me a repair quote the next morning and followed through just like he said he would. Later, I found out I had a home warranty, so I had to use their contractor. Thanks to Dean’s accurate diagnosis, I told the contractor exactly which part to bring, which made the repair much faster. If I didn’t have the warranty, I would have chosen Dean for the repair because he is very knowledgeable and easy to talk to. I’ve seen lots of people recommend him, and now I understand why.

I wanted to share my recent experience with furnace installation. I had a new heating system and ductwork done recently. After checking the top three estimates, I found the pricing to be just right—not too high and not too low. Dean and his team were fantastic when it came to customer service. They were always punctual and very professional. They took the time to explain everything about warranties and other important details, which I found super helpful. Plus, they offer a service plan that’s perfect since this was a big investment for us. I can't recommend this service enough; I’m telling everyone—friends and family alike. You can't go wrong with them!

Last year, we had a new furnace and air conditioning unit fitted in our phoenix home. We received a call from the company last week to arrange a review of our system and ensure everything was running smoothly. The technician, Preston, came to our home to carry out the inspection. He was incredibly meticulous, professional, and knowledgeable, identifying a few areas that required minor adjustments. I'm very thankful that the service was included as part of the package when we chose this company for our system installation last year. I'm also really impressed with Preston. Major kudos to the company for having such a capable young man on their team.

I reached out to Hugo Brothers HVAC LLC to install a new humidifier to my AC system, and ended up having them replace my water heater as well, after learning that they offered such services. This was the same company that had replaced the furnace and AC in my Phoenix home six years ago. They had been handling routine maintenance for me ever since I moved in three years ago, and I was keen on having the same team take care of these new tasks. In all my interactions with them, they have consistently demonstrated great workmanship and have offered competitive pricing for the high-quality equipment they recommend. A few notes about their recent work: - When they discovered a significant amount of sediment in my old water heater, it was impossible to drain it without a pump. However, Terrance and Dean didn't flinch at the extra work and didn't charge me extra for the added effort. - Despite having enough space in my closet to set up the new, larger water heater, they went the extra mile and replaced all my existing water, gas, and vent connections. This was to ensure they met code requirements, facilitate future replacements, and position the heater better to free up space in the closet. I didn't even ask them to do this, and they didn't charge me extra for this additional effort until I noticed it. It was clear to me that they were committed to doing the job right. - After the team left, I noticed a very slow leak from one of the connections. But when I texted my contact, Jude, about it, they had someone come over to fix it within 30 minutes. I was grateful for their swift action and their commitment to providing quality service. - They also guided me through some additional work that I wanted to do myself, to save money. They were supportive and seemed to appreciate my cost-saving goal, fostering a team mindset. Based on my experiences, I can confidently say that I will continue to rely on Hugo Brothers HVAC LLC for all my AC repair and related needs.

Throughout the years, Hugo Brothers HVAC LLC has consistently provided us with excellent AC repair services. We've always had the delight of interacting with outstanding workers such as Jude and Greyson. Our residence in Phoenix is somewhat unconventional, and sometimes it takes a bit longer to figure out and rectify the issue, but they always succeed in doing so. During their most recent visit, not only did Dean conduct a routine furnace tune-up, but he also helped us address another heating issue we were experiencing. We were extremely pleased with his work in our home.

I reached out to Jude and his team when our AC unit wasn't performing well. We were convinced we needed a new system, as a few HVAC companies had suggested this in the past. However, Hugo Brothers HVAC LLC showed us otherwise! They changed some filters, performed a quick service, and informed us that our unit was in great shape and could last for years with just some regular maintenance. They saved us a lot of money and made us feel reassured that honest service is still out there! I highly recommend calling for any HVAC maintenance or new installation needs!

I had a fantastic experience with Hugo Brothers HVAC LLC! My heater stopped working right before a chilly spell, and I was really worried about getting a technician out during the busy season. I called them in the morning and was warmly welcomed while explaining my problem. Fortunately, a tech named Jude was close by and arrived at my home just a couple of hours later. He quickly diagnosed the issue with my heater and had it up and running in no time! Jude also took the extra step to check my entire system, clean the components, and ensure everything was working perfectly. Great service! I've even signed up for their annual maintenance plan to prevent any future issues. I can't recommend this company enough! Well done, and I'm looking forward to my next service visit!

i was looking at four different companies for furnace repair and installation, and ended up choosing this team. i couldn't be happier with how it all turned out. there were no hidden fees, the price was fair, and they finished the furnace work much faster than expected—it only took a day. the installation was super clean and you could tell they really cared about doing a great job. jude even came back soon after to replace a fan because of a small vibration that most places probably would have ignored. i highly recommend them for furnace repair and service.

In Phoenix, I had a Peerless 144,000 BTU hot water steam boiler installed by Hugo Brothers HVAC LLC, which provided reliable service for 28 years. Recently, the boiler started showing some signs of wear, like excessive heat affecting the outer shell and minor issues with the control unit. After replacing the control box in previous years, it was time for a new furnace. The entire process was seamless. The assessment and estimate were done quickly, and the installation took place soon after. Dean and Greyson were the technicians on the job. They were skilled, polite, and very professional throughout the installation. They efficiently removed the old boiler and installed a new Peerless MI-05, which has a higher efficiency of 140,000 BTU. The installation took about 5.5 hours, and by the afternoon, my home was comfortably back to 76 degrees. I would highly recommend Hugo Brothers HVAC LLC and the Peerless brand steam boiler for their excellent service and quality!

we had a fantastic experience with a local hvac company here in Phoenix. terrance came out really fast after we called and found a refrigerant leak in our ac system that other companies didn’t find before. instead of just topping off the freon and charging us, terrance actually fixed the leak and got our air conditioning running better than ever. before this, another company told us we needed to replace the whole ac unit, but terrance was honest and showed he really cares about his customers. you can tell he takes pride in his work. i feel good knowing this company stands behind what they do, and i’ll definitely call them first for any hvac needs in the future. highly recommend for anyone in phoenix needing ac repair or maintenance.

Greyson did an excellent job fixing my furnace. He was very professional, knowledgeable, and answered all my questions about previous service calls. I appreciated how he listened to my concerns and explained everything clearly. Great work during the maintenance visit. Jude was fantastic at figuring out what was wrong with my furnace and getting it repaired quickly. He explained everything he did and made sure I knew what to expect. He also took the time to check the whole system thoroughly. Preston replaced the coil in my furnace and did a wonderful job, even when the new part needed some extra work. He was friendly, professional, and explained every step of the repair. I always like to know the details, and he answered all my questions. I’m very happy with the repair—my home is nice and warm now! Preston also did a quick and professional furnace repair for me. He walked me through what he fixed and made sure I understood everything. When my furnace was installed, the whole crew did an outstanding job. They paid attention to every detail and the crew leader was very patient explaining how to use the new smart thermostat. I didn’t think I’d use most of the features, but after his explanation, I’m excited to try using my phone with the system. I had a special request about the landscaping mulch, and they were happy to help. Overall, I’m very satisfied with the service in Phoenix from Hugo Brothers HVAC LLC.

We spent a significant amount of time gathering estimates from various local businesses, and Hugo Brothers HVAC LLC provided us with the best quote by far. Jude, who came to take the estimate, was very professional and addressed all our questions. The quote we received was detailed, outlining everything that would be done (unlike other businesses that only provided a summary, which we didn't appreciate). Additionally, they did not charge us for removing our old Oil Furnace, which was fantastic! When we arranged the installation of our new Gas Furnace, they were incredibly flexible with our schedule as well as that of the utility company. The installers got right to work. Terrance and Greyson were very professional and patiently answered all our questions during the installation. They willingly took the time to explain things to us. The installation took just over a day, and they did an excellent job. The office staff was friendly and helpful. If we had any questions, we could easily call and get answers right away. We even visited the office to see what our new Gas Furnace would look like, and they were more than happy to show us. The entire team made us feel valued and not just like another job, which we truly appreciated. We are very satisfied with this company and can highly recommend them. You'll know the complete cost of the work upfront before committing to the service, and they did a great job keeping us informed about their arrival (which was important for us since we have dogs that needed to be outside). Overall, we give Hugo Brothers HVAC LLC an A+++ for their workmanship, professionalism, cost, and for being a wonderful company to work with. We recently had them come in for preventative maintenance as winter approaches. The customer service was excellent, and Jude, the technician, was friendly, knowledgeable, and professional, answering all our questions. He did a fantastic job. We highly recommend this company! If you're looking for great workmanship, honesty, and excellent customer service, you won’t be disappointed.

We recently had our air conditioning and furnace systems upgraded, as the old units had served us well beyond their lifespan. Preston provided us with a thorough assessment of our needs and suggested the best options. A week later, he and his team arrived to start the installation. In just a day and a half, they replaced both units and updated a duct system that was over 40 years old, along with other necessary components. They left our home and the surrounding area spotless. I have the utmost respect for their work and highly recommend their services. They exceeded my expectations!

I have been relying on Hugo Brothers HVAC LLC for several years now, and I must say, Dean, one of their technicians, provides some of the best service I've ever encountered when it comes to HVAC systems. It's surprising to see some negative reviews that seem to come from people who haven't even used their services, possibly just reacting out of frustration. I believe those reviews don't reflect the true quality of the company. I know that if there is an issue with my HVAC system, a simple phone call to them usually clears things up without any additional costs. Dean is incredibly professional, friendly, and truly knowledgeable about furnace repairs. Unlike many contractors who might give a quick glance at the unit and push for a costly replacement, Dean takes the time to thoroughly inspect all the mechanical and electronic components before suggesting any replacements. He often recommends fixing specific parts rather than trying to sell a whole new system. His skills in troubleshooting are remarkable; he can usually get a furnace or air conditioner up and running around ninety to ninety-five percent of the time. And if there’s a rare situation where he can’t, he always has a space heater or a window unit available until he can get the necessary parts. In Phoenix, nobody understands heating and cooling systems quite like Dean does. I may be a bit late in sharing my experience, but after dealing with Hugo Brothers HVAC LLC for so long, I know exactly what to expect. Whenever I need work on my HVAC system, I can count on them to check everything thoroughly and only recommend what's genuinely necessary. If there's a fix to be made, they will find it. Their mechanical expertise, professionalism, friendly service, and, most importantly, honesty are truly commendable. You can always trust them to have your best interests at heart.

very grateful to have someone help me with my heater repair today. my heater stopped working in my apartment in phoenix, and other places I called wouldn't help. i reached out and they set up an appointment the same day. preston really went above and beyond, checking everything carefully and explaining what needed to be done to get my heater running again. they were honest and made sure my home was warm and comfortable. i would definitely recommend calling them for heater repair—no need to look anywhere else!

Hugo Brothers HVAC LLC did an amazing job with our AC repair. I've dealt with a lot of contractors in the past, but Jude was always quick to respond and easy to reach. He removed our old AC unit and installed a brand new one for us. Our previous system was in rough shape, and he gave us several helpful recommendations to keep things running smoothly. What really made me choose them was seeing all their great reviews online. I’m planning to have them back to install an air compressor soon, and I definitely want to keep using their services in the future. I can’t recommend them enough. Jude was very honest and handled everything professionally. Their service is truly top-notch.

Our furnace stopped working right in the middle of winter, and we knew it was time for a new one since we had it repaired before. We felt a bit anxious about the cost and the installation time. My husband reached out, and they were out the very next day. We received an estimate within 12 hours, and the new furnace was installed just 3 days after we first contacted them. I highly recommend Hugo Brothers HVAC LLC for their professional service, great products, fair pricing, quick response, and friendly team.