All reviews for SERVPRO of Phoenix

Servpro of Phoenix was very helpful in settling the mitigation issue in our space. They were understanding with an ongoing insurance and legal battle. Mostly, they were kind. Ann with Billing was always very kind and understanding and worked with us without using any high pressure or unkind tactics.

I reached out to Servpro in the beginning of March. I needed restoration work done by the end of April or else my homeowners insurance was not going to be renewed. They were really quick with being able to come out and provide an estimate. I explained my predicament of needing the repair done by the end of April and Servpro was able to work with me and keep me up to date and complete the repair in time and I was able to have my homeowners insurance renewed!

Had an unfortunate leak in my kitchen but Jeff was very helpful as my project manager and Alex C. and Derek C. came to check on the drying equipment every day and made an annoying process to go through much easier!

We would like to thank Servpro for the amazing job they did at our Church. Very fast work and efficient. Servpro cleaned up water damage, restored, repaired, and painted. They did a great job and our Church is looking bran new. Thank you once again.

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

Soza M and Nik came by. They were very helpful and knowledgeable. Knew what they were doing, and set up fans and ripped out carpet, cleaned up after themselves. Great guys. Thanks for the help!

Jeff , Jacob and Austin were very professional. They came within an hour after being called and took care of everything. I have a house full of fans, all furniture has been moved. Everything that needs to be done was explained very well. Words cannot accurately express my gratitude.

Jeff & Jacob did a great job of cabinet removal & cleanup after a water line cracked under the kitchen sink. They finished this portion of the repair in a very timely manner.

Outstanding customer service as well as kind hearted employees. I had the privilege of speaking with Melissa regarding my situation. Melissa provided nothing short of amazing customer service and expressed empathy for me. She was very detail oriented and provided amazing, but realistic feedback and resolution in a difficult situation.

Alex C was very helpful and setup the equipment quickly and efficiently. He came out very quickly and got started right away. Highly recommend.

For 3 days, we were fortunate enough to have an incredible crew working in our home, cleaning every surface, working to remove ash and soot. I am beyond grateful for the work of SERVPROs Cleaning crew. Under the leadership of Amela, they cleaned every cupboard and dusted every surface, they cleaned behind bookcases, under beds, on the top shelves of the closets. They were beyond thorough and they did not cut corners. My house has never looked better, which is incredible considering we had smoke travel throughout the entire home. In addition to their amazing work, this team of women were so incredibly kind and professional. I was nervous about having people handling my personal belongings, but they treated my home like their own. We feel very fortunate to have crossed paths with this crew and this company.

I am very pleased with all the 'workers' that performed different parts of the removal and restoration. I was only disappointed that it took 2 months to complete. I was very impressed with both Austin and Justin who spearheaded the job(s)! Thank you Justin for your 'finishing touch'!!

Day 2 of Servpro being out on our project! Nick came out early on Monday and was quick, professional, and friendly! I appreciate that he was communicative the entire process and let us know what was going on. He explained things in clear language and was upfront on expectations. While we hope this leak will be cleared up soon, we welcome Servpro to come back out and keep helping us out!

Alex c and Jacob worked on my condo they had to put a containment unit up for the dryers. They did a good job. They were professional and considerate.
Thank you guys! 😊

Chris Butas was the project manager for my total house remodel and I couldn’t have had it better with him. He was patient and courteous throughout the experience, always available and responsive. Thank you Chris and ServPro of Phoenix for excellent service.

Dylan did an amazing job. Great customer service. Handled a very inconvenient situation at my home with extreme professionalism. If I could give more than five stars I would. Thank you, Dylan!

I called ServPro for a sensitive matter that required their services. Crystal was so amazing with the way she handled everything. She answered all of my questions no matter how small. The first day George was with her. He was so kind and helpful when I asked if he could grab something for me due to the nature of the service. The second day CiCi (sp?) was apart of the crew. She was kind and so sweet. She was so helpful and had such a positive attitude. Thank you ServPro for everything. You have been there when I really needed your service and the customer service provided from the Project Manger to the crew on site to the office staff are AMAZING!

The emergency team was here within 30 minutes of my car, and extremely professional and kind and compassionate. So glad to be working with them. Special props to the technicians Nick, Jeff and George

I spent 20 years as a senior vice president of two of America's top ten university-affiliated pediatric teaching hospitals (10 years in each) -- as ranked by US News and World Report. Columbus Children's Hospital, now renamed Nationwide Children's Hospital, is the pediatric affiliate of Ohio State University.
Children's Hospital Medical Center is the pediatric affiliate of the University of Cincinnati. And now ranked number one . . . the best children's hospital in America.
I had two decades of broad responsibility and many, many employees in the hierarchies that reported to me. Thus a lot of experience in evaluating employees.
Christopher Cherry is a keeper . . . big time.
We -- my wife Barbara and I, have several and diverse balls in the air here. Barbara was, for nearly four decades, a senior executive (marketing ) for several of the most prestigious department store chains in America. In retirement is a Realtor. For those reasons she has been in charge of the mitigation and reconstruction resulting from the damage caused by a burst pipe in out 42-year-old home.
Here's her off-the-cuff response to her almost daily contacts with Christopher:
-- " He's everything he should be.
-- He follows through. More than follows through. Sometimes when I want to do something, he goes a bit beyond what I asked.
-- He negotiates well in tough situations. We spent a year and a half in the rubble caused by severe water damage. Trying to negotiate with recalcitrant, heels-dug-in State Farm Insurance. They were trying to "break" us, get us to agree to a settlement half the cost of the rebuild. We don't break. But we also got nowhere. Christopher sat down, went eyeball-to-eyeball, line-for-line with State Farm. And got the necessary settlement with them.
-- He's super-pleasant and super-competent to deal with."
Christopher Cherry has a bright future. Congratulations to ServPro of Phoenix for having Christopher Cherry front and center as one of the faces of your organization.

Willard & Barbara Bailey

I had a flood in my house and ServPro were there within 20 minutes and all in the wee hours of the morning. They have been very responsive and professional throughout the whole process. A big shout out to Jeff and Jacob for their outstanding service!

once again alex and ortega came thru!
servpro has been great to work with!