All reviews for AC by J

We were in need of a new AC unit. After interviewing five reputable companies, we were extremely impressed with the information AC by J representative (Mike) provided. He was honest and knowledgeable, recommending what was needed for our home. They were on schedule and efficient. Great communication and professional. We are fortunate to have a company that cares about the service they provide.

Ryan did a great job and he is very professional. I recommend this company to everyone.

I had James for the first time today. He was so pleasant and so knowledgeable. I felt very comfortable having him come into my house. I called the office to add his name to my account. I usually request Kazir but he was working on an emergency today. So now I have two techs on my account. He was great.

I’m updating my review after today’s experience. Today my ac was not cooling after a tune up last weekend; I called and AC by J had the same technician out in an hour. He spent a good amount of time cleaning our condensation lines and even took a video and pictures. After spending almost an hour and a half making sure we had our ac up and running properly, he didn’t even charge us. Aside from all of that he was super kind and has excellent customer service. I’ll be recommending AC by J to everyone I know; and using them for all future AC needs. The technicians name was Wes.

Great technicians. Friendly, polite, knowledgeable, and respectful of property.
Service was professional. Installed new water heater with pressure tank and a pressure valve on main water line.
Highly recommend.
Thank you

First time using ACbyJ and very happy! James might have been best tech we have had in 20 years at home. Very thorough and explained everything in great detail. Only had previous company that installed system checking it for last 8 years and wish would have made switch sooner.

In a word, disappointing. Delays, Lack of knowledge on installation processes, problems with York condenser, thermostat, and at various levels of installation. The install started at 9am and ended close to 7pm. I initially chose AC by J because we had a long-standing relationship, despite the AC quote costing $1000 more than a very good competitor with 3 times the experience. I am beyond disappointed in my decision. I do not have confidence that this unit was installed correctly or that it will not have continued problems moving forward. Despite the persistent issues met by the installation team, no manager or supervisor tried to reach out to me one time or visit to provide support to the team. Again, what a (costly) disappointment.

-- Updates to prior review:
AC by J reached out promptly to address and correct all previous concerns. They provided thorough, detail-oriented service to resolve each issue, demonstrating a strong commitment to customer satisfaction. I am very pleased with their solutions and appreciate their fairness in offering future services to maintain a positive relationship. Their dedication to making our concerns a priority was impressive. Thank you, AC by J, for your professionalism and excellent customer care!

The service technician Joe was fantastic. No pressure to purchase more than what was needed and his professionalism was outstanding.

AC by J is fantastic! The communication was outstanding from start to finish. They showed up on time and fixed our sink and garbage disposal quickly. Brandon was our technician. He was kind, knowledgeable, and able to give us advice to get the most out of our service. We will definitely be using AC by J in the future! Thank you for the great service!

As with every time I need them to help with an issue, they are quick to respond. Jimmy Joe worked on a plumbing issue for me and he was punctual, friendly and did a great job! He went over and above, realizing that the problem could be caused by the AC and had that appointment set up for me as well. I have worked with this company for the last 7 years. They are the best!!

AC byJ tech was awesome! He explained details of the job and was meticulous and professional. Thank you for a job well done. I recommend AC by J.

These guys are great! The schedulers are friendly, knowledgeable and very accommodating. The techs are personable and highly skilled at their trade. In this case John was here on the dot to take care of a plumbing leak, which he did with no muss or fuss. I highly recommend AC BY J for all your AC, plumbing and electrical needs.

Had insulation added to try to manage my air conditioning costs. Victor was a very personable and professional technician. The job was done quickly with very little noise or discomfort. Very clean process and now my AC is not running so hard to keep the house cool.

I recently had a severe plumbing problem in my 1964, mid century townhome in downtown Scottsdale. AC by J was fast and extremely professional about fixing the problem. I absolutely recommend AC by J!

Special call out to Todd, Tyler and particularly, to McKinley. These gentleman worked so hard to fix my plumbing issue, which was a collapsed sewage discharge pipe, under the cement slab that is the foundation of my place.

Both Todd and McKinley took the time to explain to me slowly and in detail, what they were doing every step of the process, which took several days. I REALLY appreciated that, allowing me to always feel like I fully understood what was going on.

THANK YOU AC by J! This was a horrible situation, but I can’t imagine a better situation with getting it resolved. Posting this review is the least I can do for the company, and to show how much I appreciate the hard work of McKinley, Tyler and Todd. You guys rock!

Wow! This company definitely made this installation happen so fast. Very nice and professional installers. Cleaned up after like it never happened. Quality work! And a big thank you to Marci for making it happen with a team in such a short time! Highly recommend!

I wanted to let y’all know how great Sean was at cleaning my entire hvac today! He was super thorough and took his time to do the absolute best job that he could, and the end result was a new looking hvac which he proudly showed me. Very happy customer right here and from now on I would like Sean to perform that service anytime I need it. My name is Thomas.

I found the scheduling process efficient & was notified as technician headed my way. Since it was my first experience with AC by J, he explained all that he would do in order. He kept me up to date and advised along the way, including pictures. Once his inspections were complete, he covered all of his findings and recommendations. I am very pleased with the service I received and the information shared. I feel it was good value.

Isaac was awesome. Very professional but personable.
Got the faucet installed quickly and it looks great!

Google # will not allow you when you go to editor review to change who the review is about !This review has nothing whatsoever to do with AC By J !
Every time I write a review google changes who I am writing the review about !
This review is for Parker & Sons despite the lies and incompetence that google # changes who the review is about !!!Class act all the way !!!
Over the past three or four decades, I have lived in this home, I’ve had probably close to a dozen plumbers from different companies Come out to try and clear the drain line from my washer, with varying degrees of success. Then AC By J sent me a Mikey!!!
Mikey knew exactly what he was doing, in stunning contrast to all his preceding colleagues from other companies. He diagnosed the exact location of the problem, reconciled all issues, and quoted me a competitive price on a permanent fix.
Also, when Mikey and his journeyman came out, they had sharp looking maroon uniform shirts on. No biggie, but just so much classier than the normal gray or blue uniforms most technicians come out with. Looking sharp sure doesn’t lose you any points and makes a very professional image.
Mikey was a consummate professional, personable, competent, and expeditious. Now that I know their is such a thing as a “Mikey”I wouldn’t use anyone else for my Plumbing!
Thank you, AC By J !!!

Got my thermostat installed, app downloaded on my phone and I'll be able to control the temperature in my house from most anywhere in the world. Amazed and thrilled with the technology available. Michael was the best!! Knowledgeable, patient, and answered all my questions.
Thank you AC by J and kudos to Michael.

CHARLIE and his team worked around the clock, from sun up to literally sun down to get our AC replaced. CHARLIE and his team were professional, diligent, and thorough. After completing an all day install, he then walked me through the new system, asked if I had any questions, and let me know what the follow-up would be like.

Which then lead me to

RYAN stopping by a few days later for quality assurance and an inspection on our plumbing system. After finding a part needed to be replaced on our water heater and that he didn’t have the necessary item, he drove to procure the item needed. When the supply location RYAN stopped at didn’t have the part either, he continued his quest to find this elusive anode rod. RYAN returned victoriously and installed the rod and was on his way.

Cannot thank you all enough. CALEB, LESLIE, CHARLIE, RYAN, et al. Incredible folks.

If you have ANY HVAC, plumbing, or electrical needs this should be your one stop call. We are customers for life.