All reviews for Iceman Cooling and Heating

American Home Shield assigned Iceman Cooling & Heating to fix my heater. Seth, manager, called and set up an appointment. Seth was professional over the phone. Scott is the repairman that came to my home and he presented himself well: professional, neat appearance, maintained eye contact and explained things well that needed repair. Excellent service! With AHS you never know what company you are getting, yet I was very pleased with Iceman Cooling & Heating.

We were going through the process of selling our home and our AC unit needed to be checked out. Troy came through and cleaned our coils, fixed a few leaks and verified that the splits were within the requirements. Troy confirmed this in writing and pictures (which I thought was above and beyond). A few weeks later another inspector was showing that the splits were NOT within the required variance. Troy came out the next day Troy met with my realtor and wrote down that everything was working great and the splits were perfect. Once last time the inspector from Tuscany Home Inspections (don't ever use) showed that the splits were not in the required fields. Troy came out a 3rd time, showing photos of the splits and leaving written proof that the AC unit was well within the requirements. Troy was professional, personable and I would recommend Iceman Heating & Cooling for any job. Lisa was great on the phone and they fixed our AC and went above and beyond.

Had to go through my home warranty. Was called by the company. From day one they worked with us and our schedule. Jackie was who I had to speak to on numerous occasions because some out of pocket costs and parts not being available anymore. They installed a new air handler and they were clean, polite , and very professional. Highly recommend them for any work you may need on your ac or heating needs.

The entire team and process was great, got a next day appointment. The tech called ahead of showing up and within 30 mins my AC was back up and running. Congratulations on delivering upon excellent services.

Technician was on time, competent, professional and pleasant to have on our property. Everyone knows there are "hundreds" of HVAC companies out there. Iceman was selected by our insurance company, American Home Shield"; but, I also highly recommend them.

Heater quit working again. And AHS had Iceman come out. This time wasn't just an easy fix. Big hole in the condenser unit. Scott gave us options and we ended up with a new unit. He came on a Thursday and managed to get the unit dropped, crane in place and everything installed by Saturday! What AWESOME customer service! Went above and beyond to make sure we were taken care of! Thank you!

We just moved into our home 3 months prior to calling our home warranty regarding the A/C not working. We contacted the home warranty company on a Saturday and they told us To contact iceman. I looked them up to see the reviews and noticed they had a few bad reviews, just about all from the home warranty clients so I was a little skeptical as I have never used a home warranty company or their preferred contractor. We called them Saturday and they returned our phone call Monday morning and let us know which days and times they had available. We chose the following day (Tuesday) for a 7:00am-12:00pm window. The office called when the tech was on route and our tech Justin arrived at 7:00 am. He was very professional, friendly and knowledgeable and got us up and running within an hour. Glad Iceman was able to get us up and going before the high temperatures hit! I am a service professional myself (plumber) and understand how a service call should go and Justin and iceman are a perfect example of a great service call, from the call ahead, introduction, workmanship, and customer satisfaction.

I had a very good experience with iceman cooling and heating. Was given their information from my home warranty. They were out to my house very quickly, thankfully because my ceiling was leaking. Replaced my drain pan within two days. Active was very kind and knowledgeable. Side note it only took the two days because they had it special made. Now i call them anytime we have any problems with it and they help me out!

From scheduling to the service call to the follow up call three days later, this company was great. We were referred to them from our insurance company, AHS.
I needed their first 7am appointment, and they were able to come out the very next morning!
Derek (the technician) was incredible, explaining the situation and everything he was doing along the way, I had so many questions and he was accommodating and patient. He explained what was covered, what was extra, and what my options were.
Oh, and my dogs liked him too :)

I had a great experience with service tech Derek. We have an 15 year old unit, that has its challenges but we really needed to get through this last summer with it before replacing it. Iceman provided me with a quote for the refrigerant gas my system needed ahead of time, and suggested a sealant kit due to our slow rate of our leak. Derek had a few other suggestions as well. At no point during the repair service did I feel like I was getting "sold", I always had options.

I'm just glad we were able to cool off the house again and don't need to buy a new system with little notice. Very Honest company!

I have a home warranty and my service was subbed out to the Iceman. After reading several negative reviews I was a little skeptical. To our pleasant surprise we received excellent customer service and our service technician Justin was a total professional. Upon arrival the issue was quickly identified and fixed. The condenser fan motor was replaced with a new one in about 30 minutes. Based on our experience I would totally recommend the Iceman to friends and family.

Everyone at Iceman Cooling and Heating was very helpful and explained how getting a repair done through my home warranty company works. They showed up when they said they would. I will use them again if I need any service done.

The guys came and assessed an issue with our furnace (they came from our home warranty request) and determined that there were a couple issues. It required an additional trip and they were able to fix and replace the need parts and we were back to normal. Great work.

The first call that was placed with this company was shocking… We were treated kind and compassionate and friendly just the best customer service we have ever had in a long time. The company called to confirm our appointment the night before showed up the day of the appointment right on time and again the customer service professionalism of the tech his name was Josh was just unbelievable. Would definitely use his company again and definitely recommend to all. Thanks again for all the great customer service.

AHS warranty company sent them out to repair our problem. Due to needing parts from the manufacturer there was a delay on the repairs. Had two more issues and both were fixed. Justin was terrific, explained everything and took the time to fix everything correctly. Thank you

Extremely professional, competent, timely, and responsive. Fixed the problem promptly with no hassle. Tech was wonderful, and even helped bring some grocery items from my car when he was finished with the servicing of my AC unit.

American Home Shield assigned Iceman Cooling & Heating to come out for our pre-season checkup. We had them out over the summer to fix our AC and they did a great job; this time was no different! Scott was extremely professional, polite, friendly, and informative. He took time to explain additional questions we had and answered everything thoroughly. We'll definitely request Scott in the future for all of our heating and cooling needs!

They did what they said they would do. I worked with AHS who assigned Iceman Cooling. The first rep came on time and diagnosed the issue. Then, as with all warranty companies they had to get approval to make the repair. Two techs were assigned. They showed up when they said, were neat efficient, and polite. The work was completed in a reasonable time and the AC is working fine.

Great help and great service. Very knowledgeable and went above and beyond to fix everything

Very professional and knowledgeable service provided by this company. During a routine maintenance check-up, a technician found a small problem that was quickly corrected, giving me piece of mind. Very easy to work with. I highly recommend them.

When my AC unit went out in the middle of the Phoenix summer my Home Warranty company assigned Iceman Cooling & Heating to repair it. The compressor on the unit had gone bad, and my Home Warranty sent out a "new" (refurbished) compressor. When that too failed, Iceman Cooling & Heating manager Dawn jumped in to source a new unit (not refurbished) unit. Technicians were there the very next morning to install it, and they were very thorough checking everything in the system ensuring things were working again. Thank you to technicians Justin, Hugo and Austin who all pitched in to get the issue resolved. Special thank you to Dawn who even called me that night to make sure my house had cooled down.