All reviews for Collins Comfort Masters

We recently replaced our 23-year-old system with two new AC units — a big upgrade for our family! Everyone we worked with was professional, knowledgeable, and great to deal with. Tim and Kayla were easy to work with and very accommodating throughout the process.

A big shout-out to the installation team — Mario, Ammon, Edgar B., and Richie — for all their hard work. They kept us informed every step of the way, took great care to keep things clean, and made sure everything was put back perfectly.
We’re extremely happy with the experience and would definitely recommend this company to friends and family.

Mario, Ammon,Gabriel and Fernando did removal and new install of 2 HVAC units recently at my address in Gold Canyon.
Guys were very professional and thorough.
Did a great job overall in tight quarters to work from.
Other than minor drywall repair entire job was super. And they told me in advance that the ceiling hatch was very small and likely have to remove a little drywall to remove and install new.
Overall terrific job.
Thanks
Robert Keeper

We received initial information from a rep at Costco. The scheduling and rescheduling process was easy. The consultant, Joshua, arrived at my house and looked at the existing system and discussed the options available with confidence and explained things clearly that we decided to move forward. There was no pressure to buy anything. We felt comfortable and trusted the information we received that we decided to move forward. The very next morning, Jose and Danny arrived on time at around 6:30am. They were courteous and very careful moving the old and new equipment. I appreciated their professionalism and got them pizza for lunch. They did not want to sit on the dining chairs because they did not want to get the chairs dirty they said. Very respectful. Anyway, there was a LOT to be done (unit replacement outside and in the attic and ductwork replacement) but they worked quickly and efficiently! They completed the project in 10 hours! It was impressive especially with how hot it must be up in the attic. Wow! Jose walked me through how to use the S40 thermostat. They also did a great job cleaning afterwards. My wife and I are very pleased with our experience with Collins Comfort Masters and the employees we've worked with. We look forward to enjoying the new HVAC system for many years to come. Thank you Joshua, Jose, Danny, and team!

Eric D did a replacement of my water heater and serviced my water softener system. Excellent job. Very professional and helpful.

The crew showed up on schedule, very professional, courteous and polite. By time they were done there was little that indicated they were even here. The new system was professionally installed and functioning very well. The lead made sure we knew what was happening at all time throughput the install. A great crew. I would recommend Collins to anyone who asked. Thanks very much.

Saul took his time to explain everything he was doing in great detail which we appreciated. We had him install a filter to our water softener to better protect our investment. We are very pleased with his professional attitude and the quality of his workmanship.

We experienced a leak from our water heater, and Nick from Collins Comfort Masters was able to come out within two hours of my initial call to the office to help us fix it. He made recommendations on products and took the time to educate us without making us feel less knowledgeable. Nick was extremely thorough and careful, which we really appreciated. I have had a few different plumbers come to my home, and Nick treated both my home and my family with the utmost respect.

Collins Comfort technicians and installers were phenomenal from start to finish. Our technician who performed the service call was thorough, took the time to go over what he identified as issues with our existing mini split and went above and beyond to address our questions, concerns cost options. The two installers arrived on time with everything they needed to remove our old mini split and install the new unit. Their expertise and care taken to get it right was above and beyond other experiences we have had with other service providers. We would highly recommend Collins Comfort and they’ll be at the top of our list if should we need other services their company provides.

Tyrel did an amazing job of reviewing all the options and giving great advice for our personal needs. Really appreciated his transparency and knowledge.

EXCELLENT JOB from Tim. No pressure answered all of our questions. We had a very difficult situation and Tim was amazing. THAN YOU TIM.
We have now used Comfort Masters for plumbing and now gas valve replacement. All of the workers have been fantastic. Chase was the last one to come out for a gas valve replacement and was great. Have a go to company now. Thank you for the introduction Costco.

Today I hired Collins Comfort Electrical LLC upon the recommendation of a friend. What a wonderful surprise!!!! Not only were their estimates on several jobs well within my budget, they completed the work in record time and did not have to come back to finish!!! I have had several complications with my house and have a few electrical professionals give me estimates that were terribly high and I wondered if they were taking advantage of me. (I am sure now that that was the case). Collins Comfort came highly recommended and I now can in-turn also highly recommend them. What a relief it is to know that there is an honest company out there!!!!! Polite. Professional. Punctual. Proud of their work, and look at the list of available services!!!!! I just found a gold mine!!!!!

I have used Collins at two different homes in the Valley, for multiple things including: annual AC maintenance, hot water heater maintenance, water softener issue, RO filtratration install, leaking toilet repair, and thermostat re-wire.

No one ever wants to have to call someone because of leaking toilet water on the bathroom floor, for example, but every single Collins tech has been professional, knowledgeable, and just incredibly helpful. They always explain exactly what they are doing and why. They take the time to offer detailed information and answer my questions. I never feel like a tech is rushing through an appointment or trying to upsell me.

Technician (Justin) was very professional and thorough - presented himself well, clearly described the checks he was going to perform, and the time it would take. Took extra care to put on shoe covers and placed a cover in the closet to prevents dust. After the job was completed, he explained the next steps and provided a clearly summary of the status,. Very satisfied with his work.

Wyatt is a very thorough and highly professional person I feel well taken care of with his service and with Collins Comforts Masters team of experts

I also worked with Carlos for our HVAC and Cody who is extremely passionate in fixing your HVAC problems and listens to our concerns.

Chase is an awesome person he is friendly knowledgeable flexible and very thorough with his work. He installed our water heater way back and more recently our garbage disposal and kitchen faucet

On the RO system I have worked wit great people. In general, this company is good,, good, good.

I just had my RO system yearly check with DiAndre. As always quality team, quality people, quality work.

Service was excellent and Grant did a wonderful job. He was very communicative and precise. We will be sure to ask for him by name for any other issues we might have. Thank you again.

Dan Dixon / Collins Comfort Masters.
Thank you for your professionalism, expertise, and communication through the process. Everyone was on point and worked efficiently to make my install quick and as convenient as it could be.
I'm please with the way my Lennox heat pump is operating and I enjoy the ability to control my homes temperature from an App on my phone (very nice). I look forward to reduced electric bills and SRP rebates to follow.
Clearly Costco did their homework when they chose Collins Comfort Masters as their representative HVAC vendor.
Kudos to the team. Keep doing great work! And Merry Christmas!

Communication was good when setting up the appointment. Tech arrived in the window allotted and sent message when he would arrive. Grant, the tech, was very friendly and professional about his work. Got my kitchen sink drain line cleaned out which was causing some back up.

Both installers (Mario and Ammon) were dependable, effecient and personable. They were helpful to explain the installation process. Collins is fortunate to have them as techs. Carlos was very good at explaining everything thoroughly. All went over and above to perform. Even the crane operator was friendly. Well done and would recommend. Blessings, Jerilyn.

Had an RO unit installed, great service friendly and cordial people to deal with. Install was fast and did a great job.
As with anything to do with plumbing it was quite expensive, more than warranted.
But hey, no other complaints.

Eric gave fabulous service every minute that he was here. It is because of his service and knowledge and care that I even ordered the new water softener.

Eric made me feel valued and heard the entire time he was here and made sure that I understood everything about my new softener and the app. I am very glad he was the person that came to my house today.

Outstanding customer service from Sales Representative, office staff and my installer. All went above and beyond. Chris answered my questions quickly, effectively and very knowledgeable. The installer Hunter was very patient and explained everything, worked every minute he was here and even helped with another issue I had a question on. I can’t say enough how impressed I am with this company. Great job and I would will continue to give them my business. Great job.