All reviews for General Parts Group

I've used GP for years to service our kitchen at our community. Always attentive and quick to respond.

Flawless, had my part in 3 days.

The repair technicians are the best and so friendly!!

Nicole and Michael were great help whenever I have any questions or problems.

Robert Garcia - came to our restaurant and was very professional, and thorough to solve our problem. I would recommend him.

Expedient work. Had all the parts that he needed to make the repairs.

I had a really silly question about my fridge and i think i had a great customer service experience with these guys and with nicole and i would recommend them highly.

Great service. Great with Rationals, cold and all hot side equipment!

Awesome service department with knowledgeable staff who went out of their way to help us with out Cookie oven! Technician had the oven repaired and cooking in no time! My go to for parts and repairs! Thank you all who helped us !

Sterling arrived to service our ice machine after placing a service call in the day before. The technician was professional, just as the scheduler was. Very reliable and professional service.

I was opening a new restaurant inside of Walmart two days before opening we turned on our walk in cooler it did not work Compressor was out .I called General Parts I talk to a person named Verna I believe , I told her the urgency of the necessity to open before the weekend and the problem we were having after rearranging their busy schedule because I believe it was on a Thursday that I called they were able to get two technicians out here right away . It took two days but they got all the parts they search several parts supply houses and finally found parts and got me open and running on time I highly recommend them because they were able to help me when I was really struggling they have also done work at my other restaurant in the Tucson premium outlets they’ve also been professional On time Verna in the office is very accommodating and patient and also the technicians are very knowledgeable and patient

Today our freezer went out and we called General Parts to repair the unit. Robert was the tech who came by to fix the problem. He was a very helpful and professional man, he informed me what the problem was and told me what to do if the problem ever occurs again. Thanks Robert.

I have used this company over the years and have never been disappointed. I am a business broker and help buyers with the acquisition of restaurants etc. I recently used this company again for an equipment inspection prior to a sale of a business. They were terrific! on-time, thorough, affordable and very professional. I would definitely recommend them.

They were helpful and professional the entire process of my repair. It was a great experience working with Katie and her crew from General Parts. It is so hard to find quality professional help these days.

I always enjoy using General Parts! Always professional and knowledgeable! I even feel comfortable purchasing equipment off of eBay because I know these guys can fix it regardless! Technician CW is the man! Smart, professional, and downright cool! Keep it up guys

Tech (Robert) was sent out quickly to repair a leak in our fryer. Found the problem and ordered parts. Explained that he would return once the part came which he did today. Installed new part within a few minutes and explained what was done. Excellent service. I appreciate the fact that Robert takes the time to explain the problem that was found and how it will be resolved.

We had an issue with our stand alone ice machine in our shop. Great customer service and repair was done same day. Great quality work and fast service. Thank you!

Have a good selection of parts in stock.

Didn't have what I needed in stock.

They had the detailed information for my 87 v6 none turbo Toyota pickup. GP Sent us a trans with tag calling out 22RE for 4 cyl ( they knew that wasn't correct). Charged me Freight to return the wrong part, Their mistake not mine. Started out asking $500 to return, after much back and forth charged $263 return freight. Now Increased the pricing from orginal quote to be charged for correct trans.
Not the best for taking ownership to a mistake!

Very difficult to get things done with this company. Bad communication between employees and to the customer