All reviews for Chas Roberts A/C & Plumbing

A few weeks ago we had some issues with our AC, which when you live in the desert is a serious problem. I had another local company come out and give quotes for a repair. Their proposal was for 3 different options, ranging from 1k (which might not even work) to 19k...on a 5 year old system. I called up Chas Roberts for a second opinion, and they were out within 24 hours. Francisco, the technician that came to our home was so friendly and thorough. He took the time to answer my questions, and was able to remedy our issue for much luck than the other company's quote. I will not bother with the other company again. Chas Roberts will have my business from now on, and I can say I definitely recommend them if you want an honest, competent HVAC company.

Aiden serviced our account, repaired recommended components efficiently with great courtesy.

Our family has been using Chas Roberts for three years and every time there has been an issue they take the best care of us. Carlos came out and stayed late, using all of his resources and help from his co-worker Francisco. After spending countless hours, they detected the problem. They determined there was an internal leak and we feared the worst. Thankfully because of our continuing service and maintenance we were covered. This shows how important it is to maintain your equipment. Jordan, the Manager assured us that we were covered because of our history and gave us a sigh of relief. We cannot recommend Chas Roberts enough!

Great experience with the technician. Not happy with the same issues that keep happening every change of season, but the technition offered something that may help. Fingers crossed!!!

Ruben was friendly and professional. He came to work on a warranted part. Answered all my questions and got the part I needed ordered. He has to come back to install but this was still a pleasant experience.

Great communication. Dillon did an excellent job of explaining all the ins and outs of our new system.

Fantastic service by Ruben he has , professionalism, excellent communication, and deep knowledge of the system, arrived early and didnt leave until he made sure everything is thoroughly checked! If anyone needs an HVAC checked and call Chas Roberts for service, ask for Ruben as your technician!

German was extremely professional, knowledgeable and efficient. I felt fortunate to have him as my warranty technician from beginning to end

We had Austin from Chas Roberts swing by our house because our A/C wasn’t cooling the house till 10pm at night… and this is a brand new home!
He did an amazing job going above and beyond fixing 3-4 problems; copper line leaks, unit door leaks, and two blockages. He was very knowledgeable with his profession, and informative.
If you have an A/C issue, and going with Chas Roberts A/C & Plumbing, ask for Austin!
(We were under warranty)

The technician was awesome as always he knows my system well and has performed previous repairs. I wouldn't want anyone else coming out because the young man is prompt and professional.

We had an outstanding experience with Alexus from Chas Roberts! Our AC unit suddenly stopped receiving power, and she took the time to thoroughly diagnose the issue, explain what was going on, and replace several faulty components. She was extremely polite, professional, and clearly very knowledgeable. Best of all, she had everything back up and running in under an hour. It’s rare to find technicians who are both efficient and so easy to work with — Alexus was all that and more. Highly recommend!

I recently had a technician from Chas Roberts come out because our unit has been giving us some issues. The technician was very polite and explained everything very clearly. He got our unit running quickly and even recommended a soft start to help us prolong the life our unit.

Ruben has been awesome to work with and very helpful with our warranty. Profesional friendly and informativo. Thank you Ruben. And His coworker Adam or Aarón that came to help him out. Thank you for cleaning up the insulation droppings without me having to say anything. I appreciate it. God bless you.

We had an emergency situation with our AC and Austin helped us. He helped identify the issue and stayed till 9pm working on it until it was working again. He explained what went wrong and even offered to let us borrow a temporary unit for our main bedroom because we have pets. Overall the response time was quick and Austin was very professional and courteous. Thank you for taking care of our family and we will be your clients and refer business anytime.

Rueben was extremely knowledgeable, and has great communication skills. Efficient on the work that was done to my new house.

I recently had the Air Scrubber installed and it is amazing! I noticed the air is much cleaner, the house smells better, and it has minimized the dust and dirt. Our technician, Jacob Webb, was very polite, professional, efficient, and able to answer all of my questions. I will definitely be using Chas Roberts for any future maintenance and services. 🌟🌟🌟🌟🌟

Chas Roberts came out to the house and provided excellent service. The Tech took time to not only explain to me what the problem was, but was kind enough to wait a few extra minutes to explain to husband what the plan was (husband was inbound).
Then once the problem was fixed, the tech noticed another potential problem and took care of that.

This team really saved me today! I have a VIP membership with another hvac servicing company but that company did not have the part needed for my a/c that stopped working (in the middle of the summer!) and wouldn't have it for another four days! So I called around and spoke to Jordan who located my warranty, told me he had the part stocked and sent his technician Francisco immediately. Francisco was professional, answered every question, took pictures of his work and paid attention to every detail. I felt like I was on THEIR VIP membership, wow! We had our issue resolved within a couple hours of calling. I would absolutely use them again, putting their card on my fridge! Thank you both again for your professionalism and your sense of urgency in handling our requests!!

We just closed on our new Home from KB and from Day one we had problems with the AC. It was placed next to the Master Bedroom and every time it turned on or off and was running it felt like it was right behind your Headboard. Even before we closed someone was out here to check on it, but said nothing could be done to fix the Loudness.
Then yesterday came the Technician CHRIS and he checked the whole system out and fixed what wasn't done correctly at tye initial Install. Our Son's Room didn't blew to much cold Air, Chris fixed that as well. This is a Mechanic who loves his Job and feels for the Customer and his way of Customer service is definitely unheard of these Days.We contacted KB Homes about his excellent service and work and leave this Review here for everyone to read. My AC will be serviced by Chris only because of his superior work. Thank you Chris for given us a good Night's sleep after 28 miserable Days. You are a valuable Asset to your Company and I hope they know it.
Be blessed Elke and Al

Great service! Explain the process and provided recommendations. Installed a surge suppressor on both units to ensure no damage from power surges or ground outs.

I've been using Chas Roberts for 3 years now and any time my AC or water system needs a service they are there to do the job and do it right. They either come out same day or early the next day. I recently had one of my thermostats go bad and I made the call to Chas Roberts and they had one of their pro technicians by the name of Jake, out the next morning to replace it. Not only did he replace it but he looked over the entire AC system and made sure everything was running up to par. Im very satisfied with Chas Roberts.