All reviews for Bonnets Stems & Accessories

Awesome place- I walked with a broken little plastic part that rendered my Moen kitchen faucet inoperative. The owner took one look and said “I got it” - as he disappeared to the back- a minute later he emerges with a Moen OEM repair kit- and only $15.

Saved the Day!!!

Have a hard to find part and I was about to give up but was sent here by other plumbing suppliers. They have gone far beyond what I would expect from a business now days. Informal caring owner who is doing everything he can do to help. Need more places like this it will be the first place I go to from now on for any plumbing needs.

Knowledgeable and Helpful! Genuinely kind staff.

After spending most of my day wet, groggy, and half-immersed under my sink, I tried to track down parts for my kitchen sink at Home Depot and Lowe's -- to no avail. Thankfully, an employee referred me to Bonnets, Stems, and Accessories -- who recognized the part on sight and before I could finish my sentence. VERY helpful! Will be my first stop from now on.

The owner to this store is very helpful and informative. I tried to get Home Depot to help me and they didnt even invite me over to take a look at what I was trying to do didnt want even a peak!! And as a woman trying to fix something on your own be it for whatever the reason is. I felt pretty defeated after talking to them. This Man at Bonnet and Stems asked me to bring everything I had and explained everything to me and even cleaned some of the parts for me for "NO CHARGE" Awsome place.

I was desperately looking for a tub drain replacement that would fit into our 1940’s tub. No online supply or big box store had what we needed. Multiple plumbing places where I live told me they’d never seen anything like our our old drain, and the only thing they can do is replace all the plumbing for the tub. I found this store online, called, described our problem and texted some pictures, and they were extremely helpful and shipped the bushing and drain that fit our tub. Problem solved for $32. Would shop here all the time if I lived in AZ.

A great little place – it’s smaller than most “major” plumbing supply stores and, of course, the big box home supply shops – but it’s miles better and the folks here have been able to recognize just about anything I send them a picture of right off the bat. I have several rentals properties around town ranging from 1940s through the 80s era and the plumbing in these can be a bit of an adventure and, to be clear, I am not an expert. Need a replacement stem? Just take it out, snap a picture, email it to them and I can just about promise you not only will they know what it is on sight, they’ll have it for you. I’ve even been talked out of buying one of those new stems and given a silicon ring for a buck and shown how to replace it instead – you just don’t get that kind of service at the big box shops. If you need something, stop in - it's worth it.

This shop should be called "Plumbing Magic" because you bring in your problem plumbing project and Bruce will solve it for you. Go directly here instead of stopping at the big boxes or hardware stores and you'll save time----and get knowledgeable help. I tell you this from firsthand experience.

I have been in Tucson for a long time. Still today as in years past if you need plumbing parts and cannot find them anywhere else, you go to Bonnets Stems& Accessories. The people are friendly and will do whatever it takes to help get the job done.
Highly recommend you stopping by if you need help with your plumbing.

I Highly recommend this business. They were not able to get me the item I was looking for but the went the extra mile to do some research online and find out where I could get it and made sure it was a better price than the manufacturer website. Thank you! Will definitely use them in the future. #supportlocal

I went here for the first time today after calling several stores for the part and prices. The owner is very helpful. Great prices. He's not trying to rip you off- he actually tries to save you money and time. So refreshing and all too rare. Very friendly, both people working there. Thank you for great service. We will continue to go there and will recommend to others.

The expertise and help this shop offers is incredible. I've be struggling with a leaky Delta shower faucet for five years. They helped me to get the correct rebuild parts in this faucet. Thank you!

Always helpful. Great place to do business with. I have a house that still has the original plumbing from 1972. They are the only people in town that could identify my parts AND they are the only people in town that could replace them. Always greeted with a smile and eager to help. Thank you

Plumbing empowerment. The best place to go for plumbing parts. Don't waste your time at the big box stores. Go to Bonnets Stems & Accessories to find that fitting or replacement part. The most knowledgeable and helpful staff anywhere who know what you need. I first went there in the 80's when Jan was behind the counter. She passed on her encyclopedic knowledge to her son.

Kind, humble & knowledgeable staff!!!

They are very kind and helpful, we stopped by and where out and about it no time! The staff will help in anyway and will make sure you don’t spend more than you need to.
They were very knowledgeable with our faucet problem, and were able to provide feedback!
I’ll definitely be coming back :)

This establishment is EXACTLY WHY we need brick and mortar small businesses here in Tucson! Expert advice for the asking. They helped me out of a serious jam, with parts nobody else in town had, or could even understand what I was asking for. And the Internet? Forget about that! I hate to kvetch, but don’t waste your time with the internet on these matters which need expert attention. Specifically, they knew exactly what I was asking for. They had a rebuild kit for $13.85 out-the-door!!!! So not only did I receive expert advice, they did not charge accordingly. And as I was about to the exit, the clerk said, “oh ya, there is a second set of o-rings for the brass and Teflon parts from the kit, should you need them in the future.”
So yes. 5 STARS

They knew exactly what I was holding despite the fact that the part was almost seventy years old. They cleaned it and replaced some parts and wanted next to nothing for fixing it. I insisted on paying more and buying them lunch. My shower works again. This is a family run business that is an asset to our community. Treat them well and patronize the heck out of their business.

A staff person at a major hardware supply store recommended Bonnets Stems & Accessories for a hard-to-find part; they prefaced it with a story about the original owner, who had a gift for plumbing knowledge made legend. Her son continues the tradition, and his staff are clearly there because they're passionate about what they do.

They expertly cleaned and refitted my part in minutes when they could have ordered a replacement.

(If you want to know how they removed decades of calcification and lime deposits without using a single chemical, you'll have to go in and ask!)

I wish I'd gotten the name of the staff, but thank you, woman-in-awesome-glasses! will have to do.

If you want the best value, service and expertise in town, this is the place to go.

This is one of my favorite stores on the planet. I love these guys and their dedication to the narrow market they serve. They know about any stem or seat or plumbing part that you bring them and will order anything they don't have in stock. I just brought my 1930's era (Empire ?) stems in to them and they said "Wait a minute" and they brought out two new ones!! They had them in stock!! I love they old school customer service. They can even make some parts. Good prices as well. Tucson is so, so lucky to have them.

This place is amazing. Such helpful and expert staff. Cici repaired the sink stopper part I brought in, when I assumed I'd need a replacement. Free of charge! I absolutely recommend this business.

This store is a Tucson treasure. They have saved me hundreds of dollars, found me parts not available anywhere else, and guided me through a few challenging projects that I ended up doing successfully on my own, thanks largely to their help. Plus, they have referred me to some excellent plumbers for jobs I couldn't do myself. I hope they stay in business for many years to come!

Love these folks!

Twice I had little problems with busted bits in my faucet(s), and both times they had inexpensive replacements (when the big box stores didn't even know those parts existed). Moreover, all the other independent plumbing shops I visited around town (3 of them) mentioned Bonnets & Stems when they got stumped.

The best in Tucson. Hands down. (Next time, I won't make the mistake of not going to them first.)