All reviews for The Solar Store

This company was terrific to work with. They sent an estimator when we needed a comparison bid on a plumbing job, then tentatively booked us a time until we accepted the bid and formed up the date/time if service. They sent two technicians when it became clear that two were needed, and made sure the job was done right before they left. Pleasant, patient technicians explained what they were doing and made final adjustments after testing the system. Thumbs up to this business!

The Store was the only company we contacted that would remove and reinstall our solar panels (our roof was being repaired). Did a good job both times. Even found and corrected a wiring error made by the original installer--a different company.

Very pleasant and competent people to deal with.

The Solar Store installed solar panels on our home. The primary reason that I am happy to give them a 5-star review is because they (and especially Katharine Kent) are incredibly responsive, helpful, and transparent. We had a particularly challenging system to install with several unanticipated hiccups along the way, almost entirely due to the unique nature of our electrical system and endless delays by TEP. Throughout the process, Katharine and her team were immediately responsive to us and on top of everything. Katharine never hesitated to provide as much detail as we wanted and when we needed something, she made sure her team was there. I do wish the Solar Store had been a little more realistic in their estimates of how long things would take. When everything ended up taking longer than we'd expected, no one seemed surprised -- and i wish they had managed our expectations a bit better by preparing us for the obstacles we could face along the way. But we are very very grateful to Katharine, Kevin, Andrew, and Bobby for all their attention, work, and efforts in ensuring that our solar system is up, running, and saving us money in the long-term.

The "solar" experience with the Solar Store was excellent from start to finish. After comparing notes with people who had issues with other installers, we appreciate the Solar Store's expertise and professionalism now more than ever.

Excellent Engineering, Installations and Support. We are 10 year+ clients of the Solar Store. Their installers are first class and they are excellent at repairing systems should there be a problem. They recently replaced an inverter that had a few days of warranty left on it at no cost to us.

The Solar Store installed a nearly 12,000kW PV system on our house in January 2017. They predicted the system would save us $2150 annualy. Well after 7 years of operation, our actual savings has averaged 2,050 per year. The estimate was spot on! They do great work

Michelle was great. Returned my call in a timely manner, didn’t try to sell me something I wasn’t interested in and got me scheduled at a time/day that I requested. I also appreciate the honesty in the quote I was given. When we’re ready to discuss solar in the future, we’ll come back to The Solar Store!

The Solar Store seems to have gotten some new office staff (since my last call a few years ago) and the change is much for the better! They return my calls, schedule maintenance in a timely manner, and send technicians who know what they are doing.

The Solar Store installed our 38-panel system in 2010. The installation was seamless, and the support over the past thirteen years has been excellent. They are a quality service.

I've had solar heating for my pool for a number of years -- Solar Store people are always professional, courteous and extremely knowledgeable, especially to people like me who forget how to use the system. I'm getting a new roof installed and they're being extremely helpful in scheduling the removal and re-installation of the solar stuff, working with my roofer, and keeping me apprised of what's going on. Also I use their maintenance agreement which ha guaranteed me outstanding support when I need it, like for winterizing the system and getting it restarted in the spring - they're great -- especially Sarah and Michelle!!

The office staff were very friendly and personable. They were responsive to our urgent needs and got us scheduled for work quickly.
The service techs were very friendly, knowledgeable and helpful explaining why and what they were doing with the replacement of our 80 gallon solar water heater. They completed the job in 4 hrs. We are very pleased with the entire process.

The service rep who did my hot water heater maint was awesome. Incredibly knowledgeable and included me in the process. I would absolutely recommend Duane and the Solar Store to friends and family. Thank you Duane. Job well done.

My solar power inverter stopped working. We bought the system from Sunpower in Tucson. This company went out of business in 2014. I contacted the Sunpower customer care department in California. For 3 months they gave me the runaround and would not fix it.
I started calling Tucson Solar companies. The Solar Store was the only one willing to order the inverter and install it. They are the BEST.
Anyone wanting solar power, I recommend The Solar Store!!

We had a great experience about 8 years ago when our solar system was installed, along with tankless water heaters. We were able to eliminate the propane that had come with our home. The Solar Store has set us up with monitoring so we can tell how much solar we are collecting each day. When I've shut down my internet for vacation time, I'll receive a message from the Solar store that nothing is being tracked. We receive min charges from TEP per month and have received credits where we may have no charges for several months.

Shop Solar was very knowledgeable and went above and beyond with their customer service for me. They bought solar panels from another site for the same amount and lowered the delivery fee that I would have paid. Ricardo went out of his way to get a transport for a car port that was delivered to a dock a couple of hours away. I highly recommend Shop Solar.

Super impressed with the consistent and effective communication. Michaelle is terrific with follow-up and follow-through. We installed a new inverter that is a brand new model and required some learning. Solar Store team was undaunted and did everything necessary to provide a successful installation.

I have an on demand water heater. The Solar Store technicians came out diagnosed the problems, ordered the part and then professionally and within a reasonable amount of time repaired. GREAT JOB

We are under contract to purchase a home with full solar, including hot water heater, and it was difficult to find a company that would do the inspection for both. The Solar Store really came through on that account. Not only did they make time in their busy schedules to get out to the house the next day, (our inspection window was getting smaller by the minute), but they even showed up a little early so it saved me time! They were professional and personable and such a help. I was impressed with the knowledge and really appreciated the explanations and patience with all of our questions. They have even offered to help with the monitoring and making sure we are comfortable with the system going forward. I would highly recommend this company and I look forward to continuing a solid relationship with them in the future! Thank you Katharine!

With advice from the good people at The Solar Store, I recently switched my 10 year old home solar system from a single string inverter to more efficient micro inverters at each solar panel. Everyone I contacted at the office was friendly and knowledgeable. The technicians that performed the inverter conversion were very experienced and professional. I look forward to working with The Solar Store for all my home solar system needs in the years to come.
Thank you very much, Rodgers Wright

The solar pool heater we purchased from The Solar Store has worked very well. We are no longer relying on only the sun shining on the pool to warm the water. We have been able to bring the water temperature up to 85 degrees by the end of April and, this year, extended our pool time to the end of October. This has been a great investment for us and we highly recommend it.

We had used the Solar Store in the past. They were on schedule and stood behind all their work. With our second home the contractor recommended another solar company and was very disappointed in every aspect of their work and service.
We called The Solar Store and was elated with the customer service and work. They did not disappoint they communicated any delays and kept us informed.
We would highly recommend the Solar Store.