All reviews for Cool Air Refrigeration

Best HVAC-R company in California

Very friendly and great with communication! Definitely recommend!

Very professional and clean. I love my new AC unit

They were very helpful to a plumber who needed to by some AC parts. I will go back if I need anything else.

Worked with cool air for years now and they have always been responsive and professional.

Cool Air has been a solution to our HVAC needs finally. We have used so many other HVAC companies until we found Andrew and co.
Thaanks,
Don

We had a unit not working properly, and they fixed it. We were so thankful to their prompt attention that they were very honest and knew what they were doing. We would highly recommend their bussiness

These guys are absolutely fantastic. My HVAC system ran out of coolant due to a leak, and I decided to reach out to a local AC company GC Heating and Cooling Inc. with tons of reviews. When their technician arrived, he informed me that my AC unit used R22 refrigerant, which they didn't handle. He suggested that I could convert it, but it would be a costly $2K+ investment, and even then, success wasn't guaranteed. He advised me to consider getting a completely new system, which would set me back $18K. I was shocked by his recommendation and told him I needed time to think it over.

In the meantime, I contacted COOL AIR, and Carlos assured me that they could work with R22 refrigerant, although it would be more expensive. He also suggested that switching to R407 coolant would be a cost-effective solution. Carlos convinced me that the conversion would work flawlessly. I made the call on Friday, and the very next day, Robert arrived at my house. He was incredibly professional and laid-back. Robert efficiently repaired the leak, swiftly converted my system to R407, and now it functions brilliantly, delivering ice-cold air.

Thank you Carlos and Robert. Honest and professional.

FYI, don't trust the quantity of reviews, trust the quality of a review.

This company is truly a pain to deal with. I first had them install a unit in 2022, They came out very quickly and installed the unit promptly. The unit worked great until the first winter. I called the company to come out and repair the furnace. It took nearly 2 months and several technicians before someone knew how to fix the issue.

Then this summer, the unit stopped blowing cold air. They sent a tech out who spent 4 hours diagnosing the issue and he kept on going back and forth to his car. I had to call the owner to get anything done. Now, this winter the heater broke again and after 6 weeks no one has come out to address the issue. I unfortunately am going to have to pay another company to come out and pay out of pocket to repair whatever this company did wrong.

I really tried giving this company the benefit of the doubt but they are truly abysmal at follow up. I understand if the unit is defective then it is not their fault, but it is the avoidance and unwillingness to try and help resolve the issue that is truly upsetting.