All reviews for Johnstone Supply

———-3/31/2026
I had an outstanding experience working with Jason and Paul today both provided top-notch service, were extremely knowledgeable, and made the entire process smooth and easy. You can tell they truly care about taking care of their customers and getting the job done right.

Dick does an excellent job managing the team, and it clearly shows in how professional and efficient everyone is. The level of organization and customer service here is hard to beat.

I’ll definitely continue doing business with Johnstone Supply for many years to come. Highly recommend!

—————3 YEARS AGO
I can't say enough about the exceptional service I receive every time I visit this HVAC supply house. The staff is not only friendly but also incredibly knowledgeable, making my shopping experience smooth and efficient. Their extensive inventory and organized layout simplify the process, and the team always goes the extra mile to ensure I find what I need. Quick transactions, valuable insights, and a consistently high level of service make this place a go-to for any HVAC contractor. I wholeheartedly give it five stars and highly recommend it to my colleagues in the industry!

Great group of salesman

Awesome supply of HVAC & Refrigeration Supplies!

Always ready to help us with air conditioning parts and supplies.

Great variety of parts. Try to get you in and out with the right part. Always resolved any issues if I ended up with wrong part! My first try FOR HVAC R unless I know they won't have the part. Great selection of specialty tools as well.

Nice place for supplies

A rude manager

Poor service

Completely rude

Would not work with me today because I am not a contractor. I have been going there for years for all my hvac needs ...

Doesnt mention they only sell to contractors when you call on the phone. Nor does the website waste of my time.

I called and after a long wait, Paul picks up the phone. I barely said what I needed and he rudely asked if I had a HVAC licence. I said no, I have a contractor's license, and he says "we are too busy here" and hung up the phone. I've interacted with them before, and they are like the mob. Go elsewhere or shop online.

You call in under your account, and they quote you one price over the phone, then when you show, they switch up the price hundred bucks or so higher. Nobody knows nothing. Employees hate their lives and hate having to deal with customers more. Enjoy your 1 star Johnston, you earned it.

This very bad store , first time and last time visited this store 👎