All reviews for Pacific Plumbing & Sewer Services

Excellent service

Good service of exelent

Great service !

Good

Pacific Plumbing's Lamberto and his crew did an excellent and professional job after a home fire and bad contractors. My family recommends this company for all your plumbing needs.

About 20 years ago, a friend of mine recommended Pacific Plumbing. Since them, I have been using Pacific Plumbing for all our plumbing work in our home. We have used them numerous times and have been very happy every time. We like them for two reasons: their competence and their honesty. First, they are competent. Their plumbers are very skilled and experienced. Their customer service is excellent. Second, they are honest. They do not try to gouge or sell unnecessary work. They use excellent parts. They do the work with integrity and skill. The business reflects the business owner who is an honest and competent person. For about 20 years, they have consistently been competent and honest.

Today, they replaced our water heater. Their customer service before the job was very responsive. Their price was very competitive. The plumber and his assistant arrived on time, worked meticulously, and cleaned after themselves. They did an outstanding job. They gave me a fixed price upfront, yet they replaced all the water and gas flex pipes, the gas valve, and the vent connection, for the same fixed price, which really impressed me.

I am delighted.

Fast reliable 24 hrs service great
customer service with expert staff there techs are talor fit to meet your expected needs as they have multiple teams that handle a variety of jobs
No job is too small or big. I'm glad to have them for small jobs like a clogged sink to larger jobs like a pipe broken underground below the concrete

Pacific Plumbing work with me to meet a certain schedule for replacing a water heater in Fremont, and did the job in two hours. I really appreciate their service and work! And, they cover the whole Bay Area,

The plumbers came in smelling like booze

Worst employees. They barged into my house and started talking rudely. Not at all professional.

Very rude employees, doesn’t follow house rules and disrespects women. Have no sense of basic manners.
Worst employees.

I will not recommend again to any one. The front desk is sloppy and not customer oriented. When delayed beyond 3 hrs, there was no follow-up from Andrea who is at the front desk. After 4 hours of delay and 8 phone calls, Angel the another front desk person, refuse to provide me connection to the owner for resolving of this issue.
(Andrea will not come on phone and shows that there is mismanagement and poor team work.) Note that there was no argument or abusive language on either side. Overall responsiveness to prescribed time commitment ahead of 24 hrs and updating of the new arrival time is none. Very irresponsible in project scheduling and follow-up with customer. Again, this is for a commercial job.