All reviews for DNA Pools

Called Derrick and he was there same day with excellent knowledge. Had the pool up and running in no time at all! Have referred him to plenty of people and will continue to do so. Thank you Derrick!

Guy just stopped coming out n doing our pool for no reason

If I could give zero starts I would, they came to service our pool, said 600 to clean it, he took 300 down and 300 after it’s done, after a week Pool still the same, he said he will come every day till it’s clear, Lies each day would come up with an excuse not to come, call him say won’t come till three days because he has other pools to do, basically after he collect 300 he’s just making me wait and wait so I could give up and call someone else, he won’t give me my 300 back. I won’t recommend him for anybody or don’t pay upfront

Contracted with Dereck for pool service (chemical only - 4 times per month) and all was well at first. Then we'd notice our pool was green which we couldn't understand since he was saying he serviced our pool 4 times per week.

To make the pool clean, he charged us an additional fee (start up) to clear the pool, which was odd because he had been servicing our pool uninterrupted, but we paid it anyway. After paying for chemical only, and then an extra fee to "clear" the pool, the pool was still green. He stated basically it's was the equipment which he didn't check on chemical only so we switched to full service which was double the chemical only service.

Before switching to full service, we asked what was included and he stated that cleaning the filter was included, so we decided to go with it. During full service, our pool cleared, however there was a large layer of algae covering the floor or the pool and portions of the wall. When I brought this to his attention, not thinking this should be the case with full service, his position was nothing was wrong with the fact our pool floor was covered in algae but took that as an opportunity to highlight, we "could now see the floor" of pool as if that was an indication of how good his service was from the previous green pool, but in no way should a pool be covered in algae (pool could not be used it was so dirty) with full service.

He then said, (even with full service) I'll get the algae out for a $50 fee. We then pay the fee, plus for the month of September, and within a couple hours of paying, he send a text message stating he wasn't going to service our pool anymore and refused to give me a refund claiming a prorated fee for full service in August. He'll more than likely draft a response, which will try to explain this in a better light, but why would I make this up. He was always polite and courteous. I'll let you draw your own conclusions about if this is the type of service you'd like.