All reviews for Pac-West Air Conditioning & Heating Inc

Great value for money, top-notch service from the team. They fixed my overheating issue and now my home is comfortable - much improved since the installation.

These freezing nights have been brutal! Our heaters went out and we desperately needed someone to fix them ASAP. Luckily, Serj showed up quickly and had our units working again - a huge relief!

Vartan and his team did a great job, they're genuinely nice guys who installed top-notch AC/HVAC equipment. Appreciate their visit - would definitely consider hiring them again.

I'm thrilled with my experience with this company, which exceeded my expectations in every way. They offer same-day service, and their technician showed up just an hour after I called - impressive. The issue was quickly diagnosed within 20 minutes of explaining it, which is a huge relief.

Pac-West Air Conditioning & Heating showed up to clean my ducts and dryer vents, and installed new filters for my AC. The result: fresh air flowing through my house. Their work was efficient and effective - a pleasant surprise.

Vartan came highly recommended and delivered on his promise. When he showed up, he was polite and explained the benefits of the smart features with my new HVAC system. The updates have greatly improved my ability to control everything from my phone.

I recently needed repairs done and contacted Pac West. Vartan arrived within the hour and performed excellent, tidy work. He's definitely someone I'd use again if needed.

I've had the misfortune of dealing with this company when my heater started malfunctioning, and it's left a sour taste in my mouth. As someone who usually supports local businesses, I'm ashamed to say that I'm writing a one-star review.

The issue began when my heater wouldn't turn on and kept shutting off without warning. I reached out to them for assistance, and they sent two technicians to fix the problem while I was away. After what felt like an eternity, I received a call saying they had resolved the issue, claiming it was due to dirty sensors. While I appreciated the quick fix at first, I soon realized that something was still amiss.

The next night, I experienced the same issue again, and I was left feeling frustrated and helpless with an infant in tow. I texted them at 3:00 AM, explaining my situation once more, and requested their attention to the problem. The following day, Vardan himself showed up, seemingly annoyed that he had a lot of work to do and was already behind schedule.

Despite my concerns, he proceeded with replacing the air blower fan without conducting any diagnosis or troubleshooting. He assured me that everything would be okay, but when I pointed out that the heater wasn't blowing enough hot air, he dismissed my complaints, saying it was normal behavior. His attitude was condescending and dismissive, making excuses to brush off my concerns.

To make matters worse, they charged me an additional $600 for what they claimed was a new air blower fan – which, as I later discovered, was actually just an old replacement. The new fan wasn't functioning properly, and the issue persisted. What's even more alarming is that it seems like they may have overlooked another critical component – my gas valve, which was half open.

The final bill came out to be $800 for what essentially turned out to be nothing. Their lack of transparency and dishonesty left a bad taste in my mouth. I ended up seeking the help of another reputable HVAC technician who took the time to properly troubleshoot the issue and replaced the fan. My unit now works perfectly, thanks to their expertise.

I won't say whether or not you should do business with this company – that's for you to decide. However, I will make it clear that I have no intention of contacting them again, and I'll be warning my friends and family about the potential risks of dealing with these individuals.

It's worth noting that their response to my concerns only reinforced the notion that they're dismissive and entitled. Their tone was oppressive, and it's a stark reminder of the kind of service you can expect from this company.