All reviews for Acme Heating & Air Conditioning

They get the job done, but at a premium price.

Great job, Acme - top-notch service and I'll be back for more. Highly impressed and already planning my next project with your team.

Acme is top-notch - arrives on time, friendly staff, transparent pricing, and does a great job. A family-run outfit with genuine pride in their work. Highly recommended, no hesitation.

Great experience with this contractor. They did an excellent job and are responsive to issues that may arise. The level of customer care is top-notch, making them a model for contractors in the industry.

This company delivered great service for a family member in need. Their technician showed empathy towards the elderly individual whose heating system wasn't working, prioritizing her comfort over anything else. The price was fair considering the level of care provided.

ACME did a great job fixing my heating system problem fast. The technician took the time to explain how my unit works, so I can keep an eye out for issues in the future. I'm now their go-to company - they're reliable and trustworthy. My neighbor suggested me, and I'm passing on that recommendation to you!

Acme provided top-notch service for the installation of my new central heating and air system. The technicians worked efficiently and showed a high level of expertise, addressing all my concerns. Overall, I'm thoroughly satisfied with the job.

Had a fantastic experience with ACME - prompt and polite service, excellent craftsmanship, and I'll be using them again for sure.

We've had excellent service from Acme, consistently delivering top-notch work. They replaced our heating unit, installed air conditioning in both my primary residence and a rental property, and did the same for a friend who owns a similar setup. While it wasn't the most budget-friendly option, I prioritized quality, expertise, and reliability. Acme delivered on all fronts - their technicians arrived promptly, left the premises tidy, and maintained a professional demeanor throughout the work. Their professionalism and courtesy are unmatched; I wholeheartedly endorse this family-run business.

Adam did an excellent job, identifying the problems with my wall heater and thoroughly checking every aspect, including the roof ventilation. He pinpointed specific areas that were cracked or damaged and explained our options without any sales pitches or pressure. Adam was respectful, efficient, and timely. The dispatcher was equally professional, confirming our appointment and letting us know their technician had finished earlier than expected - they could arrive 30 minutes early if convenient. Their service fee is lower than others and was waived. I highly recommend this company for its excellent customer service.

If there was a company that truly deserved a perfect score, it's Acme. They consistently delivered on their promises, starting with punctuality. Their communication was top-notch, putting customers first. During a challenging period when an insurance company gave 60 days to complete 32 units of work and management didn't inform them until 30 days in, Acme managed to fit us into their schedule. This saved us from financial hardship, amounting to thousands of dollars. I'm deeply grateful for their exceptional service.

They charged a premium, but the job was top-notch. The technicians were friendly and approachable, making the process smooth. They'll definitely get my business again – their work may come with a higher price tag, but it's well worth it.

They never pick up the phone calls.

Overcharged us nearly $500 for a capacitor that costs under $50, completed the job in under 15 minutes.

They showed up to assess the issue, but ended up saying they couldn't identify the problem. They claimed they couldn't find a pin for the thermostat and didn't investigate further. Despite this, they charged $109. The manager refused to back down. I'm disputing the charge and taking my business elsewhere.

They botched the AC job, taking over four hours to fix something that turned out to be a one-hour issue. The unit went down just 24 hours later. When I reached out, their response was dismissive and unhelpful via text: "Our business is concluded, find another HVAC company."

This company's customer service has been an absolute disaster. Incompetent staff member Terry made multiple phone calls, expecting me to adjust my schedule on a Monday, despite our previously set appointment. What's even more egregious is that she tried to bill us before arriving at the property and offered flimsy excuses for her technician's presence. Avoid them entirely - your time and money are not worth it.

Gabby, Kristy, and the Supervisor were completely unprofessional. Our company owns over a thousand units, but due to Kristy's consistent lack of communication, I never received the application for our continuous customer account. When I called back to resolve the issue, I was met with attitude. The Supervisor lacks basic people skills, which is evident in their low ratings. It's clear why they have only 2.5 stars. This company will likely fail within two years due to poor service and a lack of effort to secure new business. From December 19th onwards, I've never received the necessary documents to set up my account. The customer service and service department are abysmal. Despite this, I wish them the best in their future endeavors.

AVOID THIS COMPANY AT ALL COSTS! I was ripped off by this company - they charged me $500 for a half-hearted attempt at fixing my AC unit, which only worked for 30 minutes after the technician left. The account manager, Terry, refused to acknowledge the incomplete service and showed zero customer service skills. To make matters worse, the serviceman had no idea what he was doing and just took my money. Don't waste your time or money - stay far, far away from this company.

They installed a new system, but didn't explain the costs or requirements clearly. To get a warranty, I was told I'd need an annual visit - which turned out to be just a one-time service call. They brought a replacement filter, which was obviously too small for my needs, since it had been cut to fit in place. When I questioned them, they sent me a message telling me to measure the filter myself. I'm still trying to figure out what I'm paying for - the fact that it was already trimmed down suggests they were trying to save money, but that's not transparent or customer-friendly.

This company's customer service is abysmal. The receptionist consistently fails to follow through with commitments and ignores instructions. Her supervisor seems oblivious to these issues and refuses to hold her accountable despite previous promises. The service tech also disregarded our requests and then blamed us for the mistake. We simply asked for basic courtesy, including a copy of our paid invoice which we've been waiting on since August 28th. They're also completely unresponsive to emails, making it clear they have little regard for their customers. Given their dismal reputation and low review score, I should've checked twice before hiring them. Needless to say, I won't be using their services again.