All reviews for Winline Technology LLC

Amazing experience. They were prompt in calling and making an appointment, quick to show up, and fixed my oven within 3 days of me calling. Wonderful repair worker who was great.

Winline was always in communication with us, throughout the process. We have not had a company so attentive and thorough. The BIGGEST hero is Professional Technician Peter. He went above and beyond in everything that he did. Please let his superiors know how fortunate they are to have him with their team.

This small firm will give you personal and knowledgeable service. Always reachable. They stand behind their work long after they leave your home. Highly recommended!

I called in the morning asking if they service Thermador ovens. Yes. Do you come to Santa Cruz? Yes. When can a service person come? Happened to be in that area,, and can be there between noon and 1. I was shocked. A very professional service person arrived that day, on time. Very pleased with service. Well done.

Service was above and beyond what we expected. While waiting for a tool to be delivered by a fellow employee, our technician cleaned all the gas emitters for our Thermador cooktop. He could have sat in his truck, but he took upon himself to give us extra service for no charge. We ordered an extra part to have as a backup which he delivered a week later. We were charged only for the part even though he personally delivered it to our home. That is professionalism and pride in providing excellent service! We highly recommend WInline Appliance Repair.

Our tech, Renat Yusupov, came on time and undertook a major repair of our Sub-Zero refrigerator in excellent time (about 5 hours), rebuilding the entire inside. Delighted with the results on our 30-year-old appliance.

My 18 year old Viking oven stopped working. Scheduling an appointment with Winline Appliance Repair online was easy. The company has good communication, you'll even get a text message when the repair person is on their way to your location. Renat was friendly and very professional. He assessed the problem and located and ordered the part for the oven. Unfortunately, because of all of the power outages in California, that control board wasn't the only part that needed replacing. Renat ordered all subsequent parts that might be needed and when he received those parts he replaced only the ones that were necessary. I appreciated that he ordered all the parts that could be blown at once so I wouldn't have to wait for more parts to arrive. I'll be getting a whole house surge protector next so I don't have to fix any more appliances because of power outages.

Winline has helped with a misbehaving Thermador Dishwasher (7 years old) and a Thermador range (also 7 years old). I made an online appointment at 11pm when my dishwasher stopped working and they set up the appointment for the next day. The service repairman, Sergei, was knowledgeable and patient. He could not recreate my problem after letting the machine run through a full cycle, but was persistent and helpful. He had some ideas about what the problem may be. We are waiting for the machine to malfunction again.
He also repaired a noisy Thermador range that a previous repairman from a different company had inadvertently damaged while working on a different issue. Sergei was able to see the problem was an unbalanced fan blade and bent it back into shape.
Their pricing is on the higher side, but it is not hourly. The visit cost is set and everything else is parts. I needed things fixed quickly and they were there, so that is worth a bit of a markup, to me.

I have added Winline Repair to my address book and will be using them to repair and maintain my kitchen and washroom appliances.

Dmitri was great, he assessed the issue and gave me my best options. They set a date to fix the issue, showed up on time and he worked fast and fixed my Sub Zero fridge to the best it's ran in years

The technician who came to my house wore a mask and asked if he should remove his shoes before entering. He assessed my stove issues and was familiar with all of them. He drew me a diagram of what was happening. He quoted me a price to fix everything but stated that the expense might not be worthwhile as my unit was already almost 30 years old. I appreciated his honesty and professional opinion.

Taras was extremely professional and courteous. After scheduling through a phone contact my appointment reservation was confirmed via email and text. I also received a 20 minute text alert when he was in route. When he arrived he quickly diagnosed the problem and had the parts to replace my Viking oven ignitors and burners. The cost was fair and half of what was quoted to me Monday by 5 Star appliance repair. 5 Star didn’t even have the parts! I will definitely call Winline technology again for any appliance repair in my home. Thank you Taras! Loved learning about my Viking Oven from you. You are the best!

So far the Winline appliance repair technician gave us the most thorough diagnosis of our Wolf stove we've ever had. Two other appliance techs told us it was beyond repair. And voilà! Winline not only told us that our ancient (1960) stove is in good condition, but that it can be repaired promptly. He went ahead and tuned it a bit so that it can be used safely until new parts are available. Great service so far all around and we are confident that the Wolf will soon be howling happily forever again!

We had a leak in the water line of our GE monogram refrigerator and they sent someone out the next morning. The technician , Peter, was prompt, communicative and took care of the problem quickly. Highly recommend!

We have a very old wolf oven and called several people to fix it with little to no response. Winline came through. they were very knowledgeable about the appliance and how it worked and what needed to be done. The part took a long time to come in but it is a very old stove so just glad they still make them. The technician that came to my house was very nice, and professional. And most importantly the oven is fixed.

Our repairman, Peter, was very responsive. He had to make six visits because he kept discovering a new problem with our oven. But he never gave up, was always here right on time, very professional and personable, too. I wouldn't hesitate to recommend WinLine to anyone else who has a problem with the high end appliances that they service. 5 Starts!!

Great customer service!! The office was quick to pick up the phone, and they were quick to follow up with scheduling times and confirmation messages.

Our repair technician, Renat was very friendly and professional. He was able to quickly diagnose the problem with our dryer, and he picked up the replacement parts on the same day for repair the next day. Again, the office was great with their scheduling communication, and we had an early appointment scheduled for the next day. Renat sensed that we were eager to get the dryer fixed, and he called later in the day to offer to install the new parts early in the evening.

Excellent service!

The senior tech quickly diagnosed the problem with our Thermador broiler, explained what needed to be done for a fix, was confident that he could replace the malfunctioning parts, gave us a price quote and asked if we wanted him to proceed. We agreed and he quietly, skillfully and patiently did the repair job. He was nice, polite, clean and neat. Oh, and the oven now works perfectly. THANK YOU!!!

Winline really came through for us in a pinch. A power surge damaged the circuit board in our Sub-Zero right before Thanksgiving, and we were desperate to get it fixed before the holiday. A wonderful technician named Renat went above and beyond to help us. He found time on a Saturday to visit and diagnose the problem, then ordered the part and picked it up himself to ensure a timely repair. When he returned, he was able to replace the board perfectly in less than hour. He took time to explain what had broken and offered tips to prevent it in the future. He was very professional: communicative, timely, efficient, courteous, smart, and skilled. I would recommend Winline and Renat to anyone looking for a top-notch repairman!

I was looking for a long time to do a wine cooler repair. It was very important for our restaurant. We contacted various companies, but unfortunately, no one was able to provide service at an affordable price. A friend recommended subzero-viking. The specialist came on the phone the same day. Calculated the cost of services and provided a warranty for the work done. Cabinets work like new.

Winline is first-class. I called for a SubZero repair trot the icemaker. My technician kept coming back when the repair didn’t work; he found that the replacement parts were defective. They are easy to reach, communicate well, and they’re reliable, polite and knowledgeable. They honor the warranty and are truly concerned that your. appliance should work well for you.
I recommend Winline highly.

The repair on our Sub Zero refridgerator took longer than expectedand was a bit more expensive than I anticipated, but the repair man was very kind and thoughtful. We appreciated that quality in your repairmen.