All reviews for Premium Home Appliance

Excellent customer service and prices!!!

They were very professional and got my Subzero refrigerator fixed on the first visit

My fridge stopped working. They came out the same day I called and got it back up and running. Paul was a super nice guy and very knowledgeable.

My wife and I were both very happy to have found PSR appliance to repair and maintain our appliances. Cyrus has been a huge help in getting our problems resolved.

I am very pleased with the service I got. They were here before his arrival time and he talked me through the process. The problem was fixed in 10 minutes. Chris was very pleasant and curtious. I would refer PSR appliance repair to a friend

Cyrus from PSR has worked on our appliances for over 10 years. He is one of the nicest, timely, and most professional service technician I have had the pleasure to welcome into our home. He leaves you with a smile as well as a working appliance. I would personally recommend Cyrus for your service and repair needs.

Cyrus came to look at my old refrigerator to assess the possibility of repair. Unfortunately, that was going to cost more than a new refrigerator would cost. Friendly, professional, thorough, and informative. Would recommend their service.

I called PSR to fix our furnace. It started kicking the circuit breaker when I tried to scramble. Cyrus checked everything and told me he thought it was the circuit breaker and I needed to call an electrician. I did and Cyrus was spot on, the breaker was as loose as the bar. After tightening everything, the electrician told me to put the oven on broil and it worked fine. thanks Cyrus. You saved our big party dinner!!!

I contacted PSR based on their excellent Yelp reviews and I was right to do so. The guys were able to quickly identify the problem and then solve it. They were professional, courteous, and came when they said they were going to come, always calling before arriving. Cyrus and Daniel are both highly recommended. Five stars.

They provide good response and are ready to assist and schedule a repiar visit.

The tech was very good. Explained everything. The only issue I had was that labor was VERY expensive. I had to just but a new appliance. If you have high end appliances that are cheaper to fix than replace call them, for sure. If you are like me and have mid to low end just replace.

Horrible service! They were assigned to me by my home warranty. Mike contacted me, but would not communicate. Originally Mike told me he would let me know by end of day Friday if he could come on Monday. Never heard back. I sent a message on Monday where he stated he was sick, but he could come Thursday. I followed up on Wednesday, and he never responded. I called the home warranty company and they contacted him and he said Friday. I have missed work to get this done. This is company clearly doesn’t care about customer service.

They don't come out as promised.

Horrible service they not even answer calls

Worst customer service, response times ever! Don't even know how to communicate with customers. Would not recommend them to anyone. Avoid more headaches when you are in need of help.

, didn't do the the warrantee work , took the parts sent by viking (stole them)and upsold us for a new power supply that was working fine. Stay away

didn't show or cancel an appointment. poor communication, waisted 1/2 day waiting for them.

Horrible horrible.
No follow up, no return calls.
Very unprofessional.
We ended up calling another service company.
Don’t use them!

If this review rating had a choice of less than one star that's what I would have picked. . These people wanted to charge me $250 to replace a $6 piece. I am disabled so I'm unable to replace this part. Unbelievable. When I asked the guy if he was sure that it was that much just replace a $6 part he said "yep." It was a door Cam Kit.

The service man was excellent. But the parts people dropped the ball had me hanging for 2 months. Didn’t even call to say they were not repairing my oven because the manufacturer said it’s ok that my oven doesn’t heat past 350. I had to call and complain to my warranty company finally got Direct appliance and they are fixing the problem with a heating element. That it originally needed.

On the scheduled day of service, the technician called and asked for me to take photos or a video of the problem so he could order a part to do the repair at a later date & because as he stated "I lived in the middle of nowhere". I was unable to accommodate his request & when I asked why this hadn't been arranged or asked for by Premium Home Appliance when they contacted me to schedule the service repair, he accused me of being argumentative & stated he was going to hang up. I stated "so this is how your not going to do this"? He promptly hung up.

It is obvious that the repairman did not want to make the scheduled trip for the repair. My dishwasher is still not repaired and Premium Home Appliance has not responded to my correspondence.

Looking at other reviews, this company only responds to positive ratings and never to anything less. This speaks volumes about this companies inability to conduct themselves professionally & ethically.

Due to there lack of professionalism & inability to perform service, I would not recommend this company.