All reviews for Thermal Cool Heating And Air Conditioning

Ive been using this company for all my commercial service. The best professional service you can rely.

We have been using their service for years. Great pricing, great customer service!

Been working with Thermal Cool for over 20 years, always responsive and explains issues found as needed. Would highly recommend them for your ac needs.

We've been using Thermal Cool for our commercial a/c and heating systems for 5+ years now. They have done a great job in keeping our systems in good working order with general scheduled maintenance and filter changes. They are also generally responsive in a timely manner and even during the hottest parts of the year when I know they are super busy, they try and find a way to squeeze us in at the end of their workday when something is not working. Their prices are about average or sometimes a little bit lower than other companies I have worked with.

⭐️⭐️⭐️⭐️⭐️

We had a great experience with Thermal Cool from start to finish. The team was professional, knowledgeable, and really easy to work with. They explained everything clearly and made the whole process smooth without disrupting our business.

The technicians showed up on time, were respectful, and clearly knew what they were doing. You can tell they take pride in their work—everything was done carefully and our system has been running perfectly since.

It’s not always easy to find a company that’s both reliable and great with customer service, but they definitely are. I’d absolutely recommend them to anyone needing HVAC work. Fingers crossed- I won’t need to, but if I need more work, I’ll definitely use them again.

We have worked with Thermal Cool for over 20 years. Their technicians are polite, professional and trustworthy. They always come quickly when we have an emergency and are amazing to work with. We highly recommend their services.

My boss owns several locations downtown Redlands. Thermal Cool has been taking care of all the units for many years. Simona in the office is outstanding with communication and doing her best to get the technicians out to the Properties asap.
Their technicians are also very good in regard to communication and making sure all is running perfectly before they leave. Very knowledgeable staff. No complaints at all, only commendation!

Awsome customer service

Were here keep u cool

Very professional and accommodating! I will do business there!!!

For Air Conditioning/Heater needs, we always call “Thermal Cool” because they have always been great! This past Sunday evening: Our air conditioner suddenly quit blowing cool air. Monday morning at 7:55, I called “Thermal Cool”. Within an hour, they had arrived at our home! After promptly assessing the situation, they fixed our A/C with parts from their truck. Thank you to a high quality, personable, and dependable team of Magic!

Professional crew. On time with great communication. Smooth install and clean up. Very patient and answered all my questions before and after install.

I was in a bind and all the ac companies knew when I called to get a quote and tried to rape me on price. I called Thermacool they were able to fix my commercial ac unit and get my employees cool again. I’m a customer for life one stop shop with great values.

The guy was rude that showed up to my house, I had to ask him to leave.

Our company uses them for our entire senior living complex. A unit continued to malfunction and shut off during the peak of heat. Raising the temp inside the unit to 80-85 degrees. They took 3 days to come out on a emergency call. Did not fix it. It continued to malfunction to this date. We call each day for someone to come out, we are on day 3 of no response. Horrible customer service.

I would give ZERO stars if I could. This place is quick to take your money and slow to service. DO NOT call them if you need fast reliable service. I called when my air went out during a heatwave. The old guy, Ron (im mentioning his age because it might have something to do with the delay) came out and suggested I get a whole new unit. Told me he would put the ticket in that day. He did not, he waited 5 days because "he was on hold too long". I tried to explain the sense of urgency to him being that it was 95 degrees in my house and I have small children and pets and I was constantly told to just wait and "calm down". TERRIBLE CUSTOMER SERVICE. The receptionist Lawerence, and I call him that because his exact words were "ma'am, I just answer the phone" when I was trying to ask questions, Lawerence I'd extremely rude and continually passing the buck on who's to blame. When asked for the Manager or owners name he said he could not give out that information lol okay Almost a month later and I still dont have a working ac. MORAL OF THE STORY: DON'T WASTE YOUR TIME OR MONEY WITH THEM. GUARENTEE YOU WILL BE DISAPPOINTED. HORRIBLE CUSTOMER SERVICE AND THEY WILL TAKE YOUR MONEY AND NOT COMPLETE SERVICES.