All reviews for Moore Home Services

Received a call from the dispatch team an hour before Jeremy arrived to give me a heads up that he was on his way which was so nice. Jeremy was very thorough, friendly, answered all of my questions, and had great information.

Everyone was very polite and professional. Kenny was great. He came and explained everything to me. He answered all my questions. He gave me good information so I could decide what to do. He did the job in a timely fashion and was on his way to the next one. He was very pleasant and helpful. Thank you.

The office staff to quick to arrange a visit that was prompt and fit my schedule. The field tech Bryan was on time, located the hidden clean out
(I had no idea where it was located), figured out the location of the stoppage and unplugged the line in just two hours. I was impressed.

Eduardo is a very capable, affable professional. I couldn't believe him when - late in the day with my water shut off - he said, "Oh, let's just take care of it now." Easier than explaining a complicated project to someone to take over next day (and I'd have no water and lose another day of work).

As usual, they were responsive, professional, and competent. LaRhonda has provided excellent phone support, and Carlos was knowledgeable and quck. This is the 2nd plumbing issue that they have fixed for us in the last month. We trust them in all things plumbling, heating and A/C.

Darryl is a true professional. He resolved our problem for our split unit and saved us money. We were told by another company that they could not repair our unit and it would be cheaper to buy another unit. Which would have been over $3000. They really did not know what was wrong or how to repair it. Darryl saved the day by discovering the problem and repairing it. Thank you Darryl.

Prompt, on-time service by experts who know plumbing really well and explain things so that you can understand them. Familiarity with older homes and some helpful advice on how to avoid kitchen drain clogs in the future. Will definitely hire them again for any plumbing needs.

Our AC system stopped pushing out cold air on Friday night. Our current home warranty company couldn't get anyone here until Tuesday. We called McDonald Plumbing, Heating & Air late Saturday. McDonald scheduled us for Sunday for a service. On Sunday, we are back up and running because McDonald was fast, efficient, honest, and on time. I will be going back to McDonald again when things go bad.

Moore Home Services, my experience was great the office personnel was so very helpful, polite and did notify me of any changes or update, the field technician's Edwardo and Daryl are very helpful and informative on the service done. they all are professional and polite.
I Thank them ALL.

I trusted McDonald's for plumbing, heating, air conditioning, adding an air scrubber and gable fan, and replacing my old water heater. Even my cat likes Eduardo. This time I had my A/C checked. Bernie called to say Francisco was on his way. Had the A/C checked and added apart to extend its life another 18 years. Francisco was fast and courteous, as are all fo the McDonald's team..

Moore Home Services is outstanding! The staff is personable, professional, and proficient. Every contact with this business has been a pleasure. Responsive. Reliable. Responsible. A great choice for for all plumbing and heating & air needs.

My air conditioning was malfunctioning. I called McDonald, based on a recommendation from a friend. Their rep Darryl Hutchinson arrived at the appointed time and immediately identified the problem and made the necessary repairs. I was impressed with his professional expertise and contracted for routine maintenance on my heating and cooling systems twice a year.

Sergay Ivazian

The service person Fransisco came on time, and was friendly. The work was done in a timely manor, and the unit seems to be working good. He was sent to us on another issue last year and he did a good job, he was the same friendly person. LaRohnda was pleasant on the phone.

Lewis and Georgia Smith

I wanted to get an estimate on a job. When Israel came out he took the information and didn't try to sell me something I didn't need, unlike another company who came out. Joe called me back within a day and we scheduled the appt. John did the work and so far everything is good.
Everyone in the office and in the field has been friendly and professional. I'll definitely call them first with any further issues.

My 20yr old heating& air system was starting to go. Darryl & Joe made the arrangements for the work. Gary, Dheaven, and Jose were prompt--introduced themselves. Very polite, professional, explained what they were doing. Left the work area clean & neat. Great experience.

I requested estimates from two plumbing contractors to replace my old water heater with a tankless heater. McDonald's was a much better deal. Also the person who came out to do the estimate is the same one who will do the work. So I was able to get answers to every question.

I had a water leak start in my house on a Sunday morning. I had to shut the water off, which meant I was out of water until the source of the leak was found and fixed. I called around a few other big name plumbing companies but couldn't get anyone out until Monday. I found McDonald plumbing at the BBB website with an A+ rating. Eduardo was at my house within a few hours of my call. He quickly found the leak and had it repaired, so the water was back on. Eduardo was efficient, friendly and experienced. I will be a return customer to this company for any plumbing needs I may have in the future.

Great plumber! Professional and friendly, Glen took the time to thoroughly explain the source of the problem and how he could fix it. Then he proceeded to do just that, very efficiently. Also, I had just moved to the area, and he was nice enough to explain the house/city water shut-offs, even the sprinkler system. Really went above and beyond.

Bryan was great, he diagnosed our problem quickly and unclogged our pipe in a timely manner. He explained everything to us in detail and gave sound advice for fixing a bigger issue with our aging pipes. Very knowledgeable and personable.

I've Use McDonald Plumbing Heating & Air (MDPHA) for years. Five years ago I replaced my a/c with a Trane model recommended by MDPHA. I also purchased the recommended extended warranty.

This past Thursday, when temps reached over 100 degrees, the unit stopped working around 7pm. I left a message with the answering service to get a call back in the morning. Jennifer Clemmons called me before the office even opened and scheduled an appt for the same day. Because of the extended warranty, I had priority for the service call...so I am glad I followed the recommendation to purchase the warranty.

My service tech, Tim Sullivan, did an excellent job of listening to my description of the situation and the diagnosing the problem part fairly quickly. My unit was fixed in 30 minutes and extended warranty covered the cost! I was happy to have air conditioning since we were scheduled to have a very hot weekend.

MDPHA provides quality customer service at all levels. They have professional and competent service people. Their rates are competitive and they will be there when you need them! Go cheap, get burned...go with MDPHA and get long-term quality products and service.

It was a pleasure meeting Eduardo. He is the true professional. He correctly diagnosed the problem and provided a quick correction saving us thousands of dollars. Two other plumbing companies misdiagnosed the problem and were ready to sign us up for repairs at a cost of $15-$20,000 dollars. Thank goodness for a 3rd opinion!!! Eduardo, your professionalism, diagnostic acumen and plumbing skills are at the highest level. We are enjoying normal water flow tonight. I can't thank you enough. Art G