All reviews for SearsHomeServices

Eddie did a great job and found I needed a new ice maker and wires replace as they had come undone during the work last year your technician did for my yearly contract.I hope to get him next year for my yearly service call.

Ronald was on time, and very helpful. Couldnt resolve my issue, but that wasnt his fault. Gave me plenty of good info to move forward w/ resolving my issue.

Chester was very friendly, polite, extremely knowledgeable about my problem washer and provided several solutions and recommendations for the future of our washing machine. Very pleased with this visit .

Ray was great. He immediately knew what my problem was, explained it, gave me the exact cost of the repair, and then fixed it. I was very pleased and would call Kenmore Appliance Repair again.

My repair person was terrific. He quickly fixed the minor problems I was having with my 2 year old microwave and gave me several great suggestions for future issues I might have.
My only negative with Sears Home Services is the $249. "diagnostic" fee that was charged for this visit. When I made my appointment for this person to come to my home I already had "diagnosed" the two issues, 1. turning off the Reset Filter red flashing light and 2. Replacing the 2 light bulbs. I informed my repairperson about these issues and he quickly resolved them. I should NOT have been charged this exorbitant amount for this small service call. Even the technician agreed and said that other appliance "diagnostic" fees are much less, his hands were tied by the Sears Home Services policy.

The technician who repaired my dishwasher was fantastic. I would recommend him any day. I was, however, extremely disappointed that it took 50 minutes and being transferred to SIX different people who all asked me the same question, before I was able to schedule a repair. All because I have a protection agreement. Funny….within a day of trying to schedule this appointment my internet security provider notified me that there were 18 different internet searches using the same information I provided to the 6 different people I was transferred to. Was it a coincidence? I doubt it. Sears should really look into the people they have contracted to provide customer service.

Peter was kind, respectful, and totally informative on what my next steps were.

Technician was knowledgeable and clear in addressing the problem.with our range.
Scheduling is a challenge as our appointment was changed 3 times by the schedule.

Our service provider was on top of it. He fixed the dishwasher and ran tests to make sure it was working. He also had to check the oven. He ordered the parts we needed, and hopefully that will take care of the problem. He let us know exactly what he was doing and what needed to be done. Thank you Job-seth D.

Anthony is an example of the perfect technician. His knowledge and demeanor should be greatly appreciated by all customers he contacts.

Anthony very professional and courteous. Fixed the problem quickly and efficiently!!

Technician was very professional, knowledgable, and excellent communication RE: diagnostics and potential cost if a repair. Fortunately no repair was needed so it was only the cost of the diagnostic.

Repair was covered under an extended service policy. The price of the policy covered the repair so I paid $0.

I’m so impressed with this home warranty! It surpassed all I’ve heard about them! They set the appointment quickly, ordered the parts, which arrived quickly, and actually sent an email asking when I wanted them to return to complete the job on my LG washer. So happy I got it. JMKeller

Very nice technician, did a great job. Thank you.

Always reliable, and very much impressed by the customer service agent I spoke with to schedule this who had to read a lot of scripts to me. He was the best and I have high standards. Unfortunately i made an error in the phone survey and could not get back to rate him properly. The repairman who came today was equally pleasant to work with. We went through most major components of the fridge together to diagnose it and he had no problem educating me alone the way. Super job.

My technician Rudy was polite, punctual, and professional. He went above and beyond in providing good customer service.

Steve was a very good technician. He arrived right in time. He thoroughly cleaned and checked the portable AC unit, answered all my questions and give me good information about my appliance. His manor was personable and congenial throughout the visit. I would highly recommend him as a service technician.

Tech Armando was punctual and nice, very helpful and concerned about our situation. He managed to explain our dire situation to the upper office to resolve our problem.

The technician that came to do the maintenance check on my appliances ordered the wrong parts for my washer. When another technician came to install the parts was leaving my house without telling me the problem had not been solved, luckily I checked my washer before he left. That is when he told me the first technician ordered the wrong parts he installed. I now must set more appointments to have my washer repaired. Additionally the second technician called and said he would be at my house by noon (my appointment window was 8:00-12:00) for my appointment but did not arrive until 1:30 an hour and half past when he said he would arrive.

Anthony was very professional and explain very cleary what was wrong with the washer. He also showed us were the problems areas in the washer.