All reviews for Pacific Radiant Heat & Construction

Really excellent service and great responsiveness! They always fit me into their schedule at a time that's convenient for me, come on time, are friendly and very very thorough. Highly recommend!

Matt and his crew are always very responsive and go above and beyond to make sure everything is solved ASAP.

They installed our very large radiant heating and hot water system. They are professional and do exceptionally clean work. Service is on time and absolutely competent and nice to work with.

Excellent company and customer service. Matt (owner) and his crew are all extremely professional and knowledgeable. Super responsive service and high quality work.
I highly recommend this Company for any radiant heating need servicing your home or business.

Would highly recommend Pacific Radiant Heat. I am doing a complicated remodel in the Richmond and Matt was able to design the right system with different types of flooring. He is both very practical and flexible and was able to work well with architect and construction team. Five stars.

I was so happy with Pacific Radiant’s services that I am writing my first Google review.

For background, I have a 100 year old heating system that wasn’t working in my new home. NO ONE would help us; I tried maybe 10 different providers. I was losing hope.

Pacific Radiant, however, immediately stepped up and provided an amazing team to diagnosis and solve our problem. Specifically, Matt was in close contact and ensured I was taken care of and was clear and communicative on pricing. Ricardo and his team went above and beyond when working in my home (including making sure our cats didn’t run out!), quickly fixing the problem, and paying attention to every small detail (such as hand cleaning everything that they worked on).

Thanks to Matt, Ricardo, and team, I now have a warm home and happy cats. I will be calling them up for all future heating needs.

Our new house came with a fancy gas boiler, an indirect water heater, and a radiant heating system which require yearly maintenance. I spent hours and days looking for available experienced and highly qualified service and maintenance radiant heating contractors: there seem to be so very few of them in San Francisco, and they are all crazy busy! I finally found Matt and his team at Pacific Radiant Heat & Construction. I've worked with them for two years now and I could not be happier! Their honesty and professionalism is simply unmatched. Just like everyone else, they are very busy. So be patient - and respect what they do. Thank you Matt, Ricardo, and team! I have one less thing to worry about...

Matt and team installed my $40k radiant floor several years ago. They were professional, polite, and service oriented. Awaiting for them to do their 1st service after 2+ yrs in next few weeks..understand they are super busy with installs so just happy to hear they were able to slot me in their next window to do a service call.

Matt's a straight up nice guy who knows not just his trade, but how to ensure his customers are happy with his work. You're in good hands if you go with Matt and PRH!

We contacted Pacific Radiant at a time when the weather was very cold in late January and we had no heat and limited hot water. Matt (the owner) was extremely responsive and very understanding of the situation we were dealing with each day and night. He went out of his way to make sure we were put on the top of his list despite other commitments he had made to other customers. He even went so far as to pre-order the equipment while we were away on the weekend. On Monday morning Matt and his crew showed up promptly with the equipment and his awesome and knowledgable men to take out the old system and install the new one despite some difficult challenges with venting the new system. He wanted to make sure we would be able to live comfortably ASAP. After a few days he sent his men back to fine tune the new system even further. We would highly recommend Pacific Radiant for all your heating, hot water and plumbing needs!!

I highly recommend Pacific Radiant. Last fall they installed new radiators and a reconfigured our hw system to provide heat and hw much more efficiently than the prior set up. Matt, Ricardo and their team were incredibly diligent and responsive. It took some time and many return visits, but they were committed to making sure we were satisfied with the system's functioning. We now get even, consistent heat and hot water. Matt still responds when I text random plumbing questions to him. In my experience these are good guys who know what they are doing and care about their customers.

Highly recommend Pacific Radiant! We hired them to install a radiant heat system in our home, and we are beyond tickled with how warm and quiet the system is. More than that, Matt and his team have been a genuine pleasure to work with. We've had a couple of questions since our system was installed over one year ago, and Matt always responds immediately and sends someone to take care of any issues quickly even though we finished paying them a year ago. They genuinely want to take care of us as customers and people. Thanks so much Matt and team, glad we found you!

Our hot water and in-floor heating went out in January. We called several contractors, and Pacific Radiant was by far the most responsive. Recognizing that our situation was urgent Matt (the owner) took the time to explain our options, and moved us to the front of the line for repairs. His outstanding crew made some repairs which gave us hot water for a couple of days, but they advised us that we would probably need to replace the boiler which we did. They came back several times to fine-tune the new system, which has worked perfectly ever since. Highly recommended.

What can I say? When my radiant heat boiler stopped working, a service person came in, looked at it, and asked, "When was the last time this was serviced?" Uh...it needs to be serviced? Apparently, it does. Well, the system was shot. We went looking around for a quote, cause, you know...expensive. Matt from Pacific Radiant Heat swooped in, made me laugh, and gave me a competitive price. The people at the company are great, timely, and professional. We love that they are local, and they made us feel like we were important, the job was important, and they would take care of us. Installation and permitting were so fast. Thanks, guys! You are the BEST.

Absolutely unprofessional.

We've reached out to pacific radiant heat since there are very few vendors out here that work on radiant heat systems. There was a proposal they submitted for a repair. When we reached out and asked for clarification, Matt from their office was incredibly rude, didn't want to help. Basically dismissed us and said to forget about it. They may be radiant heat specialists, but they're incompetent when it comes to customer service.