All reviews for Water Heaters Only, Inc

On time, professional and job completed within 2 hours . Francisco Martinez was our service representative and did a fantastic job!

I called for service and got in contact with Thomas Boscacci who was very kind, polite, and professional. His service was very efficient, he provided excellent customer care, and his work was clean. I felt like I got a good deal on my tank replacement and overall could not be happier. Genuinely recommend the company, and specifically Thomas because he did a great job.

We are repeat customers of Water Heaters Only. Damien was our technician this time and he was prompt, courteous, knowledgeable, personable and worked confidently and swiftly. We really appreciated his fine work and the top-notch water heater, equipment and materials he used. Would highly recommend Water Heaters Only!

Paul was incredibly helpful and patient. He walked me through all the water heater troubleshooting steps over the phone before even considering sending a technician — and it worked! He saved us time, money, and stress. It’s rare to find someone this honest and solution-oriented. I’ll absolutely be saving this company and using them again in the future. Highly recommend!

My experience with Water Heaters Only was excellent. They were able to fit me in very promptly, and their installer, Damien, was friendly, informative, patient, and thorough. He was done in less than the estimated time, and the job was cleaned up and done well. Thanks Damien!

Our 11 year old water heater failed on a Saturday evening while we were entertaining guests. A call to Water Heaters Only and a short conversation with Lori had us scheduled for a tech appointment and estimate the next morning. Francisco came out on time and fully prepared from the info we had given Lori. Francisco explained what needed to be done, answered my barrage of questions and gave us what I thought was a fair estimate for the work. Three hours later we had hot water and everything was back to normal.

I recently had a water heater installed by Water Heaters Only. The technician that installed the water heater was Francisco Martinez. Francisco did a superior job. I couldn't be more pleased with his knowledge, professionalism, expertise and his cordial, warm personality. I had once installed a water heater with a buddy. It was an arduous job. I didn't want to do it again. I am very glad I contacted Water Heaters Only, and had Francisco as the technician. Francisco is more than 5 stars! Kudos to him!

Today I had my old water heater replaced by Water Heaters Only, in San Diego. Francisco Martinez was the technician. I'm very satisfied with service and the product. All steps and pricing were clearly presented to me before work began. When he finished, he reviewed what was done and how my new water heater should be maintained. I appreciate the company contacting me ahead of time to let me know who would be coming into my home.

Service set up was prompt, provided good info and accommodated same day visit. Francisco was knowledgeable, fast, and got everything set up with improvements from the older hookups. Great all around service . Recommend.

Francisco Martinez arrived on time to replace our old water heater. He was friendly, polite, and professional. Francisco clearly knew what he was doing, and was confident every step of the process.
My wife and I are grateful for our sparkling new water heater that Francisco installed for us. He definitely earns five stars, and as soon as we find someone who needs a new water heater, we will refer them to Water Heaters Only.

This was a terrific experience. Water Heaters Only was able to provide an estimate for a replacement with 2 days, and then schedule the installation within 2 weeks. Thomas B. did a fantastic job. He was very professional and answered all questions, as I converted from natural gas to a heat pump water heater. I love the new heater and it works great. I would only recommend Water Heaters Only for a replacement project. They were the most reasonable and professional.

Justin arrived early and installed a new water heater completely to my satisfaction. He also provided very helpful information on hot water recirculation options. Great experience.

This company is by far the best! I requested a quote and I received a email within minutes.
I had further questions so I then called the phone number listed and got an immediate response and this is on a Sunday! Lori, was extremely knowledgeable and answered all my questions and concerns. She then scheduled a technician, Damien, and he was at my house in less than an hour, with my new water heater! Damien was amazing. He was extremely professional yet friendly! He was very knowledgeable! He was very efficient! This company is the best! You can't go wrong choosing them. They do not charge extra for the weekends and totally back their work! Don't waste time looking for anyone else! I contacted several other companies, Water Heaters Only in San Diego, was superior!

Justin G. did a fantastic job for us. He came out to give us an estimate to replace our old water heater. As we couldn't decide on changing to electric or staying with gas, Justin was very patient and answered all our questions. After getting a few quotes from other companies, we decided to go with Water Heaters Only. Justin came back to install our new electric water heater. He was very thorough and did a great job. We definitely recommend Justin G. and Water Heaters Only.

Outstanding work on installing new water heater. Professional, courteous, friendly service from Francisco. I have been doing business with W.H.O. for decades and will continue!

The whole process was fantastic. I was sincerely impressed after getting quotes from 4-5 other places. Their dispatch was always available for a call, and got a technician out for a quote the same day.

He wrote up multiple estimates for us based on the conversation and talked us through the whole process.

Once we accepted the estimate they sent Justin G back out the next day. He quickly and efficiently replaced our leaking water heater, got everything up to code, and walked us through everything.

I cannot express enough how this was a great experience, Justin was very knowledgeable and helpful, and I would recommend his services to anyone.

This made a stressful experience quick and painless!

Water heater went out on NYD and we had a wonderful service provider, Damien, within 2 hours to our house replacing the water heater.

Justin arrived promptly during the given time frame. He didn't have what he needed based on our wrong description but was fast getting the right water heater and back to do the work. He is very knowledgable, professional, and his work is very clean. We couldn't have asked for a better person! So glad we were lucky enough to get him. Thanks for excellent workmanship! T&C

After having 2 other plumbers come out, thank goodness we went with Water Heaters Only, Inc. Thomas was professional and very knowledgeable about our problem and fixed it with confidence, providing suggestions on how we can avoid this situation from reoccurring. We will definitely keep Water Heaters Only, Inc. for future reference. Thank you!!!

5 stars without a doubt! I reached out to three different companies to get bids to repair my leaking tankless water heater. Water Heaters Only Inc was the only company that didn’t try to sell me a new unit along with a bunch of other unnecessary repairs. This saved me thousands of dollars! I had replacement parts shipped to me under warranty and they swapped out the damaged parts all within about an hour and my unit is back up and running like new again.
Justin Gonzales was my repair tech. He was super professional, showed up on time, and was clearly an expert on tankless water heater systems. Top notch service at a reasonable price which tough to find anymore.

I can’t say enough good things about Thomas B. and Water Heaters Only, Inc. They repaired my tankless hot water heater when most companies in this market would have just pushed me toward a full replacement. The difference? About $400 for a repair versus $4,600 for a new unit.

That kind of honesty and expertise is rare these days. Thomas clearly knows the technology inside and out—he wasn’t just trying to sell me something I didn’t need. Instead, he took the time to diagnose the issue, explain what was going on, and get the system running like new again.

It’s refreshing to work with a company that values true service over quick sales. I highly recommend Thomas B. and Water Heaters Only, Inc. if you want knowledgeable, trustworthy professionals who put the customer first.