All reviews for ATI Installation

Great job done by our installer named Mark! Everything worked out above our expectations and lined up perfectly! He explained to us how to work it, as well. We (with help from our 20-something son) did our homework first: measuring our old dishwasher, researching online and physically going to Sears to check out the product. The salesperson at Sears, Neelam Chhabra, was fantastic
and informed us about all of the extras, including the purchase of a power cord and water hose ($20 each). She also gave us a great price! Won't hesitate to buy from them again, and use ATI again!

I had no problems. I was a little apprehensive as on-line reviews were pretty awful. I think the reason for that is the unknown nature of each individual installation. The installer really has no idea what they will encounter. If everything is in place and up to code then the basic installation package purchased from Sears would be sufficient. However, the unknowns include possibly replacing an angle valve, air gap problems, hard-wired electrical connection to plug-in retrofit, and problematic issues with the interior cabinet space and flooring height. All of these add significantly to the install cost. I would just suggest that consumers educate themselves a little on the reality of appliance installations. It isn't as simple as "plug and play" and it definitely isn't DIY for the layperson.

Description of work:
Replace existing dishwasher with new one, replace water supply line, bring electrical connection up to code and haul away old unit.

I have had ATI come out three times. They are the company contracted by Home Depot in my area.

They did a great job installing a gas oven at my house and my parent's house.

The same cannot be said when they came out to install a dishwasher. The installer tried to tell me there were many other problems and gave me outrageous rates to fix these supposed problems. I said no thanks and sent him away. Called a contractor I know to send one of his plumbers. Only half the "issues" actually needed attending to, and for 1/4 the price that the ATI tech quoted me.

The installer from ATI came on time and installed our new dishwasher from Sears. The first thing he said was I needed a new air gap and said he could do it for $150. I quickly looked up air gap and found out it costs $10-$20 and the 3min youtube installation looked super simple so I declined. Also, my air gap didn't need to be replaced.

After the installation, my dishwasher was sticking out way farther than I anticipated to the point the drawers next to it could not be opened. I suppose it wasn't his fault that he couldn't push it all the way back, but I wish he had informed me before he installed it. I had to pay another contractor to come and cut a wooden 4x4 that was preventing it from being pushed in all the way.

I give them 2-stars for technically doing what they were supposed to do

Do not use this company, their main business is extortion!!!! They will try to charge you for permits that are not required. And when you question it, their receptionist, Ashley, will yell at you.
STAY AWAY

This company is a fraud stay away, they will extort money out of you and provide you with no services. Customer service is horrible all they do is scream at you if they cannot get their way, spend your money somewhere else.
Also, check Yelp.

I paid $40 down that Lowe’s sent them in. Inspector told me it’s going to be a basic installation of $95. When they send final documents to Lowe’s they asked for $500! What a joke! Stay away!

Same experience as others who posted. Out of nowhere, told our installation will cost extra $305. Am writing Sears to add to the hordes of people telling them not to use this company.

Totally a rip off company! I would give it a 0 star if I could. I should have read the review before I used them. They were sent by home depot to install my stove top. The quoted price from home depot was $150, then when they came, they wanted $345 additional to get it done. Being charged $495 total for this. If I knew this, my handy man would be able to do it for me for half the price. Avoid this company.

i don't want to give this company even a one star. worst company. they told me the dishwasher we bought would not fit the space. then they told us they would not return it until they had another pick up from that location. they dishwashers are all the same size and it should fit. this is crazy. they were late on coming also. if sears tells you they have a company to install, say no. we paid 134 for this company and it is actually only 98 thru our personal plumber. however they are holding on to our dishwasher. we don't even have it!!!! it is our property that we paid for. we will be doing whatever we can to make sure this business looses the license to do business. if you hear this company name run for the hills

Got these guys assigned to me by Amazon!! They upsold me on the idea that my air gap was done wrong and they would have to redo it, for an additional fee beyond the installation. Not 6 months later the cap blew off the airgap and the dishwasher will not drain. And of course you cannot get them on the phone. Otherwise great experience. I had a dishwasher that worked for 14 years.

THEY ARE A RIP OFF!!!!!!!
I bought appliances from Sears and they used ATI to install. They completely gouged me on additional "modifications" for every appliance. If you order anything from Sears, us your own installer or just go somewhere else.

Horrible, plain and simple. Went to SEARS and said I just want the best because we got sick of the annual maintenance fees on our 4 year old BOSCH Dishwasher. Out the door after maintenance agreement and install fees, $1,980. ATI shows up after changing the commitment time of first install by four hours (1 days work missed), Joke of an installer Jeff, tells me I can't have the dishwasher installed the way I want because it could make it difficult to install a new one in ten years time when this new one goes out. This after and argument because he told me the new Kenmore Elite is going to suck in comparison to BOSCH, because he has had one for 9 years.

Okay, Dishwasher installed and I ask why it is at least an inch further out at the bottom than the top, oh, he say's ..... "to make it level" ...... "really," I said, "doesn't look level!". He pulled out his level and said, gee I wonder how that happened.

He then proceeded to force open and close the door until a big groove was dug into the display ...... He forgot to screw the screw all the way in above the door, and destroyed the display. He refereed to it as a very tiny scratch when I said replace it. Couldn't read the display.... but it's just a tiny scratch...... right.

So in the end he set up the delivery and install of a new dishwasher for this morning between 8 & 12....... They call at 7:30 to reschedule for 10-2pm....... I reschedule more time off work. 10:00 rolls around and they inform me that they don't have the dishwasher and I need to reschedule for tomorrow and take a 3rd day off. Mind you, a number of calls were made yesterday to assure they had the dishwasher and it was ready to go today...... and at that point I would have waited if it wasn't ready!

I am done being jerked around especially by a horrible and incompetent install company.

Incompetent!
Unprofessional installer telling me I bought a product not as good as his???? Seriously.
Can't keep a commitment!

I called SEARS Corporate in Illinois and told them DO NOT send anyone from ATI back to my home!

Arndt & Traina Inc ..... must stand for "aren't they just in training" to be professional!

Horrible service...we needed to get our Kenmore Dishwasher installed and Sears sent over this company...what a mistake. One of the first things the installer wanted was $125 for a new electrical plug...and he hadn't even pulled out the old dishwasher yet. I wanted him to explain the problem and how he knew without pulling the dishwasher out but he was unable to explain it well because his English was so bad...he had a heavy, heavy, accent and his grasp of English vocabulary was extremely limited...I received no adequate explanation! He then mumbled something in unintelligible English about the air gap plug which I didn't understand either. We let him do the work because we didn't want the hassle of scheduling someone else to do it. But, because he was unable to adequately explain his work, we felt we were taken advantage of because of our need to get the dishwasher installed.

Sears should find a new company to install their appliances...I will certainly let them know!

I would go zero stars if I could. You would be better off picking up a day laborer in front of a Home Depot. This clip joint was supposed to do a Sears job for us. He wanted over 800.00 to install it gave me a song and dance. I know how to replace a garbage disposal and dishwasher and these 2 con-men where telling me about bringing it up to code. I love the cabinetry charges for a dishwasher that is a universal size.

ATI should be reported to the BBB and Rip-off report for their business practices.

Lowe’s uses this company for dishwasher installation. I paid them $100 for install plus another $50 for a permit.
Then ATI charged me an additional $360 for an air gap and a dual valve shut off.
The man who did the install, Jeff, never told me these two changes were optional and instead told me I was going to fail an inspection and get a red tag and possibly fees. Basically, I feel like he took advantage of my plumbing ignorance and charged me a ton of money for a 50 minute job.
I will be challenging the charge on my card.
Bottom line, use someone else. Anyone else.

They contracted with Sears to install my dishwasher. The installer shows up, barely speaks English and begins to rattle off five reasons that he couldn't do the work. I have never in my 50 years seen anyone so determined to find any reason not to do their job. Then, after I tossed the skylark from my home, he calls Sears and cancels the order so that I can't get someone competent out to do the job. ATI bills themselves as the best installation company in Southern California! What a joke ...

Very poor customer service. Sears uses them to install appliances. They came to install a dishwasher and charged me an additional $240 dollars to replace an airgap and an angle stop valve on top of what I already paid Sears for the installation ($140). Both repairs took 15 minutes total. Then then left my water off! DO NOT USE THIS COMPANY!! I REPEAT...DO NOT USE THIS COMPANY!!!

I went online at Home Depot and an air gap costs $21.86 and an angle stop costs $8.00. So how did we get to $240.00...COMPLETE RIP OFF THATS HOW!!!

I was ripped off too. ATI wanted $700 for installation, air gap and dual valve. Absolutely ridiculous. I hired a licensed plumber but Sears sent ATI twice. It took sooooo long to get my dishwasher installed and I paid through the nose with these jokers. I wouldnt shop for an appliance at Sears again because their vendors are low quality.

As soon as I got on the phone to schedule my installation, the incredibly rude young woman would not commit to the charges. I had already paid the Sears installation fee, and had agreed to pay the Culver City permit fee, then the woman kept saying "in case the installation doesn't happen" when I pressed her on this she said, oh in case you aren't up to code or there are other charges. This immediately raised red flags for me. I started looking at their reviews to see how many people they had upcharged. Seems that this is what they do with most people; hundreds of dollars. My house was totally redone 3 years ago. All I'm doing is replacing the cheap dishwasher I put in at the time. I'm not going to be upcharged hundreds of dollars. Immediately called Sears to cancel my order. This company is a racket and their staff is rude.

Unfortunately, like others in this review thread, I was scammed by ATI installation. I never write reviews but felt compelled to at least try and save someone the headache and financial impact that this shady business inflicts on people. If you order an appliance from Sears and this is the company they are sending, simply refuse. Don't read this and think your story will be different. You will regret this slimy company coming out to your house. The $150.00 installation charge that you pay sears does not cover any work this company will need to do. There will guarantee be additional charges when ATI arrives at your house, for the simple fact that every installation requires work, and ATI will bill you for this 'work'. Please do not let them continue to exist.