All reviews for Mirage Electric

I spoke to an employee named Kurt relay my problem his response was you don't need an electrician go outside do this do that and that procedure work I return the call and thanking great guy could have taken me for thousands

My husband called Mirage Electric to get a quote on installing outside lights for our garage. They were able to come out and give us a free quote early in the morning as promised. Their prices were better than the other companies around. They took their time and did an excellent job. The lights were placed exactly where I wanted them. They had to run wires inside the garage for an on and off switch. He took his time and made everything look nice and neat. We are so glad we called them and will definitely be using them again.

This company is excellent. Kurt coordinated the appointment and answered all my questions with the up most professionalism. Chris was our technician and let me tell you he was fantastic. Positive attitude with great customer rapport. We had two different issues that Chris pinpointed and fixed with ease. Very patient answering any questions I had along the way. He respected our home and treated it like his own.

Overall, fantastic hourly rate for a top shelf quality experience. Would highly recommend Mirage Electric services to all.

Well if you're looking for Dependable, Reliable, and Honest. This is the place. Affordable as well, Thank You

Close to home and good service

Initial call was great. I inquired about the installation of a Nema 14-50 electrical outlet for the purpose of charging an EV and Kurt gave a reasonable price, and quoted a discounted installation fee if I bought the materials myself. Being a picky consumer I went with higher quality material (industrial-grade receptacle, etc) for my outlet. All was great.

Fast-forward a couple weeks to the follow-up call after buying the supplies, and the experience did a stark 180. When Kurt quotes me the same initial price, I asked about the discounted price for buying supplies ahead of time, and he was adamant about doing the work for the initial quote. But what about the material that I bought already? I kid you not, his next response was “I can’t help you then,” and promptly hangs up.

I was dumbfounded. I sat there for a minute just collecting my thoughts and really questioning myself on whether he just really did that. Did he really just end the call abruptly before I could suggest a compromise, let alone even respond to his last statement?

Minutes later I decide to call again. Maybe there was a legitimate reason? I don’t know. I kept thinking over it, and after the call goes to voicemail, I leave a pretty straightforward message. No anger or animosity was in it. I simply stated that I thought it was a little rude and messed up, and that I hope he can return the call to finish the discussion. I was just a customer looking for a simple installation.

Nothing. Days pass and I never hear from Kurt. It is now I realize how appalling the whole thing was. I’m not a man of many reviews, but given how unprofessional his response was and how helpless he made me feel, I felt compelled to write this. Kurt, if you read this, I hope you don’t pull that on other customers. That was messed up. There are other, less-douchey ways to decline someone’s business. And if you aren’t going to honor your word on a prior quote, then don’t offer it to begin with.

Anyways, that was my experience. Hopefully yours is a lot better than mine.