All reviews for Pro Air Conditioner Service

i was concerned when my air conditioner display stopped working. however, jalen and his team arrived promptly in wilmington to assess the situation. they quickly diagnosed that the issue was due to a damaged fuse. they carefully checked the continuity of the current before replacing the faulty fuse. now, the display of my air conditioner is functioning correctly and displaying properly. the entire experience was hassle-free and efficient.

pro air conditioner service did an outstanding job installing a highly unconventional hvac system in our newly constructed house. the unique design of our home, with aerated concrete walls both inside and out, necessitated some inventive solutions. however, colin, who was our main point of contact, and his team, proved up to the challenge. they demonstrated immense creativity and expertise to ensure the job was completed successfully. our new hvac system is now keeping us comfortable with its top-notch energy efficiency. the team, including philip and jalen, showed great efficiency and proficiency, going above and beyond to ensure the job was done right. their exceptional work is greatly appreciated!

Pro Air Conditioner Service is an excellent company to partner with. Overall, their well-trained, courteous technicians executed an outstanding job. I faced an emergency situation with my evap cooler on a weekend night. My regular service provider left me high and dry due to a disagreement over their unprofessionalism in handling an emergency call, which they didn't want to respond to. I reached out to Pro Air Conditioner Service the next morning and even though their schedule was tight, they went out of their way to ensure that I wouldn't be left stranded. I decided to wait till the next day within a specific time frame. Bentley, the technician, contacted me promptly to inform me they were en route. Upon their arrival, they were quite perplexed as they didn't find any issues. It was baffling why the swamp cooler was emitting hot air. They didn't try to exploit the situation by replacing parts unnecessarily. They demonstrated that the system was functioning properly and even took the time to educate me, a single woman, on the intricacies of my cooling system. Undoubtedly, this was one of the best service experiences I've ever had. I'm looking forward to their assistance in shutting down the system for the season next month. Kudos to the team! I appreciate it immensely.

Jalen and his team were professional and took the time to answer all my HVAC related queries. They also provided expert advice on the type of filters that would best suit my system. I appreciate their fair pricing and the unique rewards program they offer. The longer I maintain my HVAC upkeep plan with them, the more credits I accrue. I'm not aware of any other HVAC service in Wilmington that provides such benefits.

i contacted an HVAC company this morning because of a problem with my ac unit and a leaking ac condenser. The company quickly sent over two fantastic technicians, Colin and Jalen. they were on time, skilled, and knowledgeable. i intend to utilize their services in the future and would recommend them to anyone in Wilmington needing ac repair services!

i discovered a furnace repair service online, thanks to their impressive google reviews. my goodman furnace gave out after 21 years (the compressor kicked the bucket). bentley examined both the indoor and outdoor units thoroughly. he offered me two options without attempting to oversell any extra services. i was provided a generous discount since it was the off-season, and also offered 36 months of 0% apr financing. the installation team, including colin and philip, were friendly and showed respect for my property. they installed everything correctly, taking their time to ensure quality work. they even paid attention to small details like relocating the condenser pump and installing an electrical outlet near the furnace for easy access. these guys certainly delivered more than they promised. they even threw in a complimentary spring furnace tune-up. i would definitely recommend this furnace repair service to others. i hope they continue to provide high-quality work at reasonable prices for many years to come.

We discovered Pro Air Conditioner Service in the middle of a cold night when our heating system gave out. Having recently moved into this house, we were unfamiliar with the status of our boiler. Luckily, Eric arrived well past midnight and managed to get our heat working again to tide us over the night. He promptly followed up the next morning, sending Keith over to ensure our heating would remain operational. We were aware that we would soon need a new boiler and air conditioning unit, but managed to get by for a few more weeks. When our heating failed again, Keith returned. After assessing the situation, he confirmed our boiler needed replacement. Using a small camera, he showed me the exact issue inside our boiler. I appreciated the transparency, as I could see the problem for myself and didn't feel like I was being pushed into buying a new system. In addition, we also needed a new air conditioning system. Keith took the necessary measurements and provided three different options. This approach made me feel more at ease about the situation. Eric and I reviewed the three packages, which included financing and replacement options. His competitive pricing and reassurance about the upcoming work made us feel extremely comfortable. When Keith came to install both the boiler and the air conditioning system, he did an outstanding job. He maintained a tidy work area and left everything clean. We are thrilled with our new system and their 5-star service and pricing options have left us greatly impressed. We'll certainly continue to rely on Pro Air Conditioner Service for any future heating and air conditioning needs. I would highly recommend them to anyone in Wilmington needing HVAC services. Thank you very much, Eric and Keith!

These guys at Pro Air Conditioner Service have been impressively professional throughout the entire process. Our furnace broke down at the worst possible time, right at the tail end of the cold weather season. Bentley visited our home and instead of trying to sell us a new furnace right away, he suggested that we wait until the promotional period, which saved us $800. When Jalen and Colin arrived, they were incredibly courteous and ensured that they left my house even cleaner than they found it. They took the time to explain everything they were doing and provided me with all the necessary contact numbers in case of any issues. Purchasing a new furnace can be a hassle, but if you have to do it, I would definitely recommend doing it through this company. They turned the entire experience into a positive one, right here in Wilmington.

Philip arrived ahead of schedule and promptly began examining my heater. He was extremely courteous and effective, quickly informing me that my heater was in working order, with all components functioning as they should. Whenever Pro Air Conditioner Service comes around, I never feel apprehensive. They have a vast knowledge of heater repair systems. They come highly recommended and I wouldn't consider engaging anyone else. I had my heater serviced once more by Jalen. I entered into a year-long contract. The heater was in top shape, and a few hours later, my place was nice and warm. I was highly satisfied with the service call. Eric also came around to service my heater. I reached out to him on a Saturday, and he promptly came over and flushed my system. He was very professional and knowledgeable. I immediately got warm air. Opting for another company is simply a waste of time. Pro Air Conditioner Service is the best I've dealt with. They never fall short of expectations. You're always guaranteed a favorable outcome. If anything is beyond their control, they'll let the customer know. You can trust them to keep you informed in Wilmington.

We are repeat, satisfied customers. Our first excellent experience was as new homeowners on an extremely hot day when our A/C was barely working and the outdoor unit was frozen. We called for HVAC service and they quickly diagnosed the issue over the phone. Philip came out the very next day and had our system cooling again within an hour. He was friendly, polite, and professional, and explained everything he was doing, which I appreciated. Later on, when we wanted to install a mini-split (ductless system) for our upstairs attic conversion, they were the first company we called. We got a couple of quotes from other places, but Philip was the most courteous, took the time to go over all the options, and never said anything negative about the competition. They also gave us the best price. The installation was done in a single day, and once again, we were very impressed.

pro air conditioner service installed a brand new furnace, air filter, heat pump, and a smart thermostat that’s actually pretty cool. eric and keith were super friendly and always took time to answer all my questions. you could tell they really know their stuff, and they made sure to do everything right from the start. my furnace area looks way cleaner now, with all the pipes and wiring neatly organized. they carefully tested the whole hvac system, making sure everything worked in every mode, and even gave me a walkthrough on how to use the new thermostat. they answered every question i had and left the place spotless when they finished. jalen, who first came out, was the only person to measure all the windows, insulation, and walls to make sure the system was the right size for our house, instead of just guessing like other companies did. i’d definitely recommend this team to anyone who needs professional hvac work done, especially if you want things done right in our california heat.

I manage properties in Wilmington. I used to have constant trouble with the AC units until Pro Air Conditioner Service started working here. I was always searching for a reliable AC repair service, and that's how I found them. Keith came highly recommended, and it was such a relief to finally have someone with real experience come by. Keith really knows air conditioning inside and out. He can figure out any AC problem and fix it quickly. His attitude is always friendly and respectful. The quality of his work is excellent—he uses the best parts, never cuts corners, and takes his time to do the job right. Most importantly, he stands by his repairs. The AC systems he fixed are running perfectly now.

The team did an excellent job installing our new Mitsubishi heat pump. Since we’re in California, we mainly needed it for air conditioning, but having the heating function as a backup is a huge plus. Our advisor, Bentley, was extremely professional, honest, and patient, always arriving right on time and answering all our questions. Keith and Jalen handled the installation and they were friendly, punctual, and made sure everything was cleaned up before they left. The new system is super quiet and works efficiently to keep our home cool and comfortable, especially during those hot California days. We also have some family members with allergies, and the air feels much cleaner thanks to the advanced filtration. We decided to add the iWave-R ionizer, which really helps keep the air even fresher and improves overall air quality. We’re very happy with how everything turned out and highly recommend their HVAC services!

When my AC system at my house in Wilmington needed a full replacement, Pro Air Conditioner Service did an amazing job. The team discovered my previous setup wasn’t up to code and explained that everything had to go, from the vents and ductwork to the HVAC unit. Bentley took the time to walk me through every step, showing me all the details and numbers so I could understand exactly what was happening. Throughout the whole process, there was never any pressure to buy extra services or upgrades. They just gave me honest information and let me make my own decisions. I worked with four different technicians and everyone was friendly, helpful, and genuinely cared about making sure everything was done right. With Wilmington’s hot weather, I’m grateful to have a reliable AC system now. I’ll definitely be using their services for any future needs. These folks are as close to perfect as you can get when it comes to professionalism and service!

I highly recommend this HVAC company! I noticed a burning smell coming from my air vents late at night, so I turned off my AC to be safe. The next morning, I called for help, and Keith arrived at my house within two hours, which was really impressive. Keith was friendly, explained everything clearly, and quickly found and fixed the issue with my HVAC system. He made sure I understood what was being repaired before starting any work, and there was no pressure to buy anything extra or unnecessary. The pricing was honest and fair. I will definitely use their services again for any heating or cooling needs in the future!

The installation of both a gas furnace and AC condenser was scheduled, and the team arrived right on time. Eric and his crew were extremely professional, cooperative, and easy to work with. Even though the installation took place during a particularly hot stretch in Wilmington, the technicians worked hard in the attic and handled the heat without any complaints. Their quality of work was outstanding—the city inspector even commented that the workmanship was top-notch and not something you see very often. Everything was completed according to Wilmington city code, and I felt like I got even more value than expected. I highly recommend this company to anyone needing HVAC services.

my air conditioner stopped working during a hot day in wilmington, so i called for ac repair right away. i was worried since my system is about 13 years old and i thought it would be expensive. they set up a same day appointment for me, which was really convenient. colin was my technician, and he did a great job figuring out what was wrong. luckily, it just needed a new capacitor and colin had the part with him, so he fixed everything quickly. the price was very reasonable, which made me feel a lot better. colin also explained their maintenance club program that’s perfect for someone like me with an older ac unit, giving me peace of mind. he answered all my questions, was very polite, knowledgeable, and efficient. i highly recommend their ac repair service. they really show what good customer service should be!

pro air conditioner service replaced my old furnace with a new, energy-efficient unit. it's been working great and i'm seeing some savings on my energy bills already. when i called to set up a maintenance check, the receptionist was really friendly and knew what she was talking about. colin, the technician, came out right on time and did a detailed inspection. after making sure everything was running smoothly, he even found a tiny leak in one of the drain lines and fixed it right away, even though i offered to take care of it myself. i'm very happy with my new furnace and the service from this team in wilmington. i highly recommend them for anyone needing furnace repair or installation.

Philip, the technician from Pro Air Conditioner Service, arrived promptly in Wilmington and quickly identified any issues with my HVAC system. He performed comprehensive diagnostics and thoroughly explained the identified problems to me. Before making any adjustments to my HVAC system, he made sure I understood the process. His expertise and excellent customer service were evident throughout.

Completely professional and polite. From their office coordinators to field engineers, the installation team, and management at Pro Air Conditioner Service, they were an absolute joy to deal with. Whether it's first-class service, a 5-star rating, or a gold medal, this HVAC team in Wilmington definitely deserves it. Everyone, from Eric and Philip in the field to Colin, Jalen, and Bentley in installation and management, handled the task perfectly.

I can't express enough how impressive Pro Air Conditioner Service and their technician, Philip, have been. Philip was incredibly helpful and knowledgeable. The trustworthiness of this company is beyond compare, especially when you might be worried about being taken advantage of. They provided me with multiple options for my A/C repair and gave a thorough assessment of the overall condition of my furnace and A/C in my Wilmington home. I was immensely impressed on all fronts. Wow!