All reviews for Custom Heating, Plumbing & Air Conditioning Services

I was referred to Custom by a friend, am very glad he did. Dwayne and his crew are all very knowledgeable, friendly, professional and courteous. I hired them to install a water heater, furnace and AC. Very happy with the system and the techs. The tech was out yesterday (I do not remember his name, apologies) to charge the AC for the season. Nice guy, knows his work. I highly recommend Custom to anyone needing any type of work they offer, and I have to friends, neighbors and on Nextdoor.

Technician was kind, informative and assured me everything was in shape. He informed me of some things to keep an eye on, for the future. Would recommend!

Technician came out to inspect an A/C unit that had been tripping off. A large well know. Company in the area had been out 3 times and kept trying things that didn’t work. The technician from Custom identified the source of the problem fairly quickly, and on his first visit. Needless to say, we were very pleased!

Dwane (the owner) was awesome to work with on our project! We had to install a whole new heating system in our 1915 home, so not an easy job. Everyone that was here for the week was respectful of our home, worked early until late each day, came back multiple times to do adjustments and had great attitudes. Scheduling was a breeze with Brandy. They also made sure we had space heaters before project started, which we greatly appreciated! We would highly recommended HPACES!

Dwayne was amazing! He was prompt, professional, competent and fair priced! Our furnace was leaking and needed the fan replaced. He did an awesome job. We definitely will use Custom heating again. Thank you!

Deon was awesome and professional.

Custom has been great every time I've needed them. They are helpful and reasonably priced. Hopefully I will not need any repairs anytime soon, but when I do I know who to call.

It was such a pleasure working with custom heating, plumbing and ACRepair.

He complete the assignment with such ease and was just so wonderful.

Pat and Brian worked so hard putting piping and wiring around the trim of our house. They were able to hook up heaters and shades on our patio too. They spent 2 days in the heat, working late to get the job done, and even came on short notice to install everything before our scheduled house painting. I can't thank them enough for all the hard work that they did. It looks great and will be a nice space to hang out with friends and family! We will definitely use Custom Heating, Plumbing, and Air Services in the future. Thanks guys!

Custom did a good job of starting up our swamp cooler. The technician was friendly, efficient, and on time, Overall, another very positive and professional job from the people at Custom. I have recommended them to my friends and will do so again in the future.

I have used Custom HPACES for several years and knew it was only a matter of time when my A/C and furnace would need to be replaced. When the tech came out this year to do the A/C maintenance and I told him the house wasn’t cooling sufficiently, he clearly presented me with alternatives, including replacement. I asked for a quote and received one the next morning. I found the price to be reasonable and a week later I have a new cooling and heating system.

I talked to the owner, Dwayne Haskins, twice to make sure I understood the system being recommended and the work to be done. He answered all of my questions in a way I could understand them and made me feel comfortable with using Custom HPACES and the equipment being installed.

The techs doing the work were very professional and pleasant to work with. They were so quiet, I barely knew they were in the house and they made sure not to track any dirt, etc inside. They, too, answered all of my questions and made sure I was kept up-to-date on their progress. The job was actually completed in less time than originally estimated.

Given my nervousness on this type and size of purchase, I am very pleased.

I am very happy with the service from Custom HPACES. Five years ago they installed a new furnace in my home and everything has been great. In 2021, I reached out to them again to replace my Evaporative Cooler and they made the experience seamless. They were on time, made great recommendations, professional, efficient and extremely friendly. They lived up to their word on everything. I have used a lot of similar services in the past from other companies ... hands down Custom HPACES is by far the best. Thank you to their team!

I’m a loyal customer of Custom HVAC. For years they have been servicing my heating and cooling equipment with competent and professional skill. All of the employees I’ve had the pleasure of meeting have been remarkable including Derrick, the most recent technician who worked on my AC. I trust my home to Custom.

It was easy to make an appointment for furnace/humidifier service. When the service rep was on his way, I received a notice that he was on his way and a map of where he was. Derik was very professional and did great job for us. Thank you.

Custom HPACES is really great. I would recommend them many times over to anyone. They are quick to respond, fairly priced, and everyone I've ever spoken with has been beyond kind. Before having a new furnace installed this past winter, I got quotes from 6 different companies in town. Custom was not the cheapest (they also weren't the most expensive by far), but they offered the very best in quality and service. I've never once regretted my decision.

Tech was on time and let me know when he was on his way as requested. I always appreciate how courteous Custom staff are in person and on the phone. It is nice to have a company give an honest evaluation, complete the service requested and not try to upsell me $1,000s. Thanks!

I am adding a brand new AC system and furnace. Custom Heating’s Techs arrived timely and left no trace. Dion, Tracy and the crew were Awesome! I appreciate that they cleaned up after themselves and provided excellent service. I will continue to use them and highly recommend them.

I am pleased with the response from this company. The technician arrived on time and completed checks on both my furnace and air conditioning system. The cost was fair and not a penny more than was estimated when I called to schedule the appointment. I will definitely call again when I need help.

The tech came out and serviced our Amanda air conditioner. Was very thorough. He checked all part of air conditioner, cleaned completely and also checked all the readings down in the basement with the furnace to make sure no stones un turned. Completely satisfied. They also installed both my furnace and air conditioner a few years back

Derik came out, on time, and did a start up for my evaporative cooler. He did a good job. He made some adjustments and fixes for me to ensure everything was working smoothly. Friendly and professional. Reasonable cost. Will use again.

Highly recommend CustomHPACES! Our AC went out and they were able to squeeze us in for an appointment in 2 days due to a cancellation (everywhere else I called was scheduling out 2 weeks). Dwayne (owner) came out to our initial appointment and was super professional, knowledgeable, and personable. They needed to order a part and come back to finish another day which they also did promptly. All of their scheduling, processing, payment, and appointment reminders were extremely professional and well done as well. Our dog was super appreciative as well (see picture). Grateful for this great business and will definitely use them again!

Nobody is stoked to drop the price of a new car on a heating and AC system, but when that time inevitably comes for your house all you really want is to know the folks taking that money from you are doing quality work and gonna treat the house as if it were their own.

Not only did Dwane get out the next morning after returning an after hours call, but he went above an beyond in the replacement of our system ensuring his employees helped to clean up shoddy DIY work from the previous owners and set everything up properly. The guys he's employed are solid dudes, every interaction I've had with Derik and Deon have been incredibly pleasant and professional.

Genuinely this was the biggest thing I had been looking for as a new homeowner and that was experts to help do right the things out of my wheelhouse, and that's exactly what we got with Custom. Am already looking at other projects I can get taken care of now that I have a trusted set of guys I know I can count on for any job in my house.

Thank you very much Dwane, Deon, Derik and Renee, y'all were outstanding in all categories.

Update 1: continues service for furnace tuned up and water heater flush was excellent as I've come to expect here. Nice to see the same faces back again as well!