All reviews for Zippy Shell

Mario was awesome

Jerome was polite, on time, efficient and friendly!

Jerome was professional and polite. Would definitely recommend!

Worked with Loni. He was extremely professional and was able to answer all the questions we had.

Zippy Shell's reliability and attention to detail made my move a positive experience. I appreciated their transparency and the seamless execution of the relocation.

The movers from Zippy Shell were careful and cautious when navigating narrow hallways and doorways. They took extra care to prevent any damage to my home.

Jerome the driver was incredible! This was a tough pick up because we had utility and electrical wires that we had to hold up while he backed in. Great sense of humor and really nice guy. Thank you Jerome for everything.

All went smoothly from ordering, container delivery, packing and removal of containers. Todd was polite and competent when delivering and removed containers.

Jermone,
Was very friendly upon delivery of my pod.
We talked about where to place the pod and due to tree limb it was not a good place.
We came up with another place on the driveway that did not interfere with the rest of my vehicles and bikes …
Jermone has a very cool job and represented your company and himself in a professional manner.

Jerome did an excellent job setting the container! PakRat has been great to work with!

Moved from CO to GA and everything arrived on time. Would recommend if needing a budget friendly move!

First time customer - Driver - Carlos knows how to place the container !! Carlos very knowledgeable about his company - Pack Rat, answered my questions, friendly, easily unloaded the container exactly where I wanted it first try!!

Jose was outstanding! He called to let me know he was on his way each time he brought me a Zippy Shell. He was always very pleasant and was very accommodating to the location I asked him to set the containers in my driveway.

Jaider Bayona dropped off our moving containers early on our date. They were then picked up by another gentleman on pick up date. No issues on starting end and hoping for similarly friendly and timely service on the other end.

I highly recommend this company. The booking process was easy. The rates were clear and reasonable. The communication was excellent. But best of all was the delivery driver. I was worried about parking space at my townhome but Carlos C was awesome. He was patient and considerate and completely professional. He kept me informed of arrival time, and let me know when it was all complete. I was so stressed with moving but this was not something I had to worry about at all.

I enjoy my experienced with Zippy Shell customer service. I received a reasonable rate for my upcoming move. The customer service department was very helpful and attentive to all my questions and needs.

Do not book with Zippy Shell/Pack Rat. I booked months in advance before we knew our address. When I booked apparently the zip code I gave was in their radius, a month prior to our move when I gave them our new address they said it was several miles outside of their radius. They gave me two options- come to their facility and move all of my belongings (2 containers worth of household items) into my own vehicle or pay $300 extra per container for someone else to come deliver. A man working for pack rat called and he kindly negotiated down to just $300 extra, saying he’d rather keep me as a customer than not be able to provide a service to me. I went with it. Fast forward to when the containers are picked up from point of origin- I called several business days after on the 13th of the month. I asked when the containers would be delivered. I was told they would be delivered no later than the 23rd. I thought “ok, that’s longer than the 8-10 business for travel as is advertised but I’ll make it work.” No! That is 8-10+ business days for them to get it from their origin warehouse to destination warehouse! Not from when they pick it up at your house to your new place. When I discovered this I asked them to go back to the recording of the gentlemen telling me it would be delivered no later than the 23rd. I spoke with Ashley, she called me back and said that the man told me it’d get to the FACILITY by the 23rd, not my house. I’m certain that difference was not emphasized in that phone call but Ashley said that I could not listen to the recording and that she has no reason to lie to me. Ok… Then, what’s even better, is they acted like they had NO IDEA my containers needed to be scheduled for delivery. When I called to schedule the soonest they could deliver was 8 days later and that I would have to pay another $400 fee for gas! I’ve worked in logistics for 12 years. Two key traits of logistics- you forecast and you plan. How Zippy Shell/Pack Rat can run a moving company without forecasting all of these “fees” and plan this move in their drivers’ schedules is beyond me. On top of all of this, I received yet another surprise charge- the first month’s rent ($478). Knowing to ask questions before I commit, this was a specific point of conversation that was had when I booked the containers. The gentleman booking the reservation on the very first call confirmed that the first month’s rent was included in the payment (payment broken in two payments). I read back through the contract- it states “customer shall pay the Monthly Rental Fee in advance of the delivery of the containers…” Ashley called me back after I requested again she go back through the recordings, tells me I’m wrong again, even though it’s in the contract. In total- almost $1200 in surprise charges and fees. Go somewhere else for your move- You-Pack, U-Haul, PODS, find someone else!! Just not these people!
I’m generous on the two stars, only because the delivery drivers were kind and technically proficient in their placement of the containers.

Way over priced, quoted me almost 5,000 without movers for a studio move across country. It can be done cheaper.

$5,000 for a studio cross country move... even with the minimal discount to keep you on the phone it's not even close to a competitive price. Yikes

This company is horrible. I ordered a trailer to be delivered last Monday. It never showed up and the corporate number is all that is provided. They cannot access local orders. They have given me 3 different phone numbers to try. 2 were disconnected and the third one no one answers. When he does answer he gives conflicting information. I just want to cancel my order and there is no way to do it. Do not use this company!

Thick black dust and silver speckles on all our items when we got them out of the pod. Major pain to clean - would have been better off not getting a pod and buying all new stuff instead. Movers wouldn’t wear shoe coverings of any kind (including provided booties) to keep our carpets clean. Several items were dinged and dented.