All reviews for Brand Source Appliance Repair - Boulder

Technicians are very knowledgeable, Office Staff very helpful.

Scheduling was easy, service was quick what else do you want when your washer breaks?

My Dishwasher was leaking, Sam came out and got it fixed right away. Great service, would use them again.

Excellent service. Quickly repaired the microwave and thoroughly checked all components to insure there were no additional problems. Very happy with his professionalism.

Joel the representive was Polite knew his job in other words knew exactly what he was doing, and explain the warranty
Great Customer Service..

Got out quick, repair person was professional and helpful. Would reccomend

did not show for appointment. how can you expect repair quality?

Absolutely the worst customer service ever! Jennifer was unbelievably rude! Would never recommend this company to anyone!

They installed a defective part. The oven worked three times after the repair when I called them I was 3 days late in my 60-day warranty. No help nothing. Would strongly recommend to use a different company.

Between them and GE they are completely inept and never sent anyone to fix a one month old stove after 8 calls. Ended up with Mr appliance out of fort Collins and they scheduled after 1 call.

Terrible service!! They assign you a two hour window and cannot even wait five minutes for you. Left work two times to meet technician only to find out he has to return a third time. This is a wash machine repair under warranty. I have dealt with them two times with two appliances both under warranty and each time is worse than time before.
They came today after third visit to repair a wash machine drum only to create a new problem which flooded my laundry room, leaked down through the air vents ruining a rug downstairs and my wedding dress in storage.
When I called about the flooding they originally refused to return that day.
In addition over the course of all the issues I reached out to speak to a manager and was told one would return my call within 24 hours. Needless to say I called three separate times and have yet to receive a managers call.
They are HORRIBLE!!!!!!!

The repair person was great. Friendly and efficient. I cannot say the same for the office people who do not return calls and rarely answer the phone.

The repairman came 20 minutes early to install the new part, and I had not yet returned home from another appointment, so they left a phone message telling me to call the office. I arrived 10 minutes later and called the number but no one ever called me that day ( I called and left a second message later) and it was not until I CALLED THEM the following morning that I talked to someone and they made me a new appointment (4 days later). The second time they were set to come, they called me 40 minutes prior and had to cancel as the part they were to install was broken.

Their customer service is despicable. To arrive 20 minutes early, to leave and never return, and never return the phone call is not a way to make repeat customers. I was treated as unimportant and felt as though they blew me off entirely.
I would not have this business do repairs, but they did the warranty work.
I did not receive ANY apology.