All reviews for Auric Energy

Easy money

Great product
Under promise over delivered

They use the best products with the best warranties at the best price and value!

Great group of guys, very professional. Did a terrific installation job. They were meticulous in keeping track of misc debris and left NO mess behind! They delivered on every promise! No DISSAPPOINTS at ALL!

Great experience. Knowledgeable company, great pricing, great warranty on solar. They go out of their way to make sure all of your questions and then some are answered and you are completely comfortable with every aspect of the project. Would highly recommend.

Very recently I had a solar consultation and site visit with Auric sales representative Eric Hopf. Suffice it to say I ended up declining the product, but Mr. Hopf was nothing less than a brilliantly-informative, respectful, jovial person to meet with. Were my circumstances a bit different I would have "pushed my chips all in" for the Auric solar service. I hope anyone who is thinking about going solar gives Auric some serious consideration. Their product is state-of-the-art and the company (still fairly new) is spreading its wings with incredible speed through the western states. And I hope you get to meet one of the company's brightest rays, Eric Hopf.

The project that we've planned to do for our ranch-based business and our home was not the easiest design or shortest process. Nonetheless, Auric came through with flying colors, designed us a great system, and helped with the administrative things in the background too. Francis Walker was especially helpful and tireless in his work on our behalf!

When I started my solar search, I interviewed 10 different companies. Being an engineer, I wanted to cover all my bases and be sure I knew what all my options were before moving forward. I knew the panels I wanted to use from market research, based on performance specifications. Auric was the last company I interviewed and I wish they had been earlier.

Immediately upon speaking with them it was clear that they understood what a solar customer as detail oriented as me wants. They use the best software available to really give a customer a highly accurate picture of a PV system potential as part of consultation proposal — far and above any competition. Many companies only brought very rough guesstimates to the initial consultation. After contract signing, the final design was created by the engineering team and it was almost identical to the initial proposal. If you are someone who wants to know what you are buying up front, Auric checks that box.

They offered the best panels on the market — the same ones I knew from research that I wanted to have installed. Other companies offered “similar” panels to the ones I mentioned, but in looking at the specs, they were not so similar.

As for pricing, Auric beat every other company with their outright initial bid, even before I had shared what the lowest competition was offering.

The combination of using the best technology, offering the best equipment, and the best price made going with Auric a no-brainer.

During the installation, the crew was extremely knowledgeable and sharp and answered any questions I had. They worked with me to customize the routing of the wiring/conduit and create a seamless installation to the existing structure. All of the crew members were local to the area and the electrician did an excellent job treating poking holes in my house as if it were his own — doing it the “right and best” way.

I am now awaiting the utility company to install the net meter and enable the system. Can’t wait to activate it — the process and interactions with Auric I would rate as A- only due to some minor lack of holistic project understanding by the project manager, which has since been noted and remediated.

I had a great experience with this company. The Auric team was very friendly and professional. The sales, site, and installation teams all seemed to know what the others were doing, which was nice. They took hours to explain the small details of the fees and costs as well as the metering.

Their schedule went a little long, so they paid for some of my electricity during that time to make up for it. They took time to replace a few shingles that they wore down during installation. They did a good job telling me what to expect in terms of load factor adjustment to my electricity bill.

Note: If you’re looking for cheap solar, this isn’t it. It is better or best quality. Get a few bids and decide. Also, if you’re going to get a loan for it, be able to pay it off within a few years, otherwise you’ll spend more money on interest than you will save in electricity.

I’d definitely work w these guys again or recommend them.

Working with Auric to get a solar install bid was easy and informative. I was able to do everything I wanted to do over the phone and email. They were not high pressure and were happy to go many rounds of bids to help size the solar system right. They were helpful in explaining how Xcel works and all the ins and outs of the installation. After talking with 10 different companies, Auric was in the top three most competitive bids and their promised timeline for installation was short, While I ended up not moving forward for other reasons, I still had a good experience.

Chad laid out all of the available options and customized a setup for my house. He was great to work with and tailored everything to my busy schedule. Auric Energy has be awesome!

Super thorough info! Excited to work with Jacob & see how solar impacts our energy bills.

Auric was new to our area so it took a few months for them to get up to speed with local licenses, etc. Once we got through it, they got us up n running. Our bill went from the high 300s and low 400s to 93. Huge savings and well worth it. 0 down n no payment for 18 months, plus 30% back from the federal government when we file our taxes.

The sale person Cam was great it was the project management side that feel short. Poor communication and got the feeling that "we got paid so who cares" attitude from management. Corporate has yet to reply to anything I asked or brought to their attention.

Our system is 2 weeks old and 6 panels are not producing as they should. We're still another week from anyone even looking at it.

I went with Auric because of reviews, so not sure what happen in my case.

**** follow up. Bailey from customer service did reach out and let me know what is going on. My issues with communication in the review stem from the project Management side not customer service. Customer service has been helpful.

My panels were installed in December of 2018.

Edit: I just got off the phone with them (makenzie 3:05PM 04/02/2019)... "animals chewed some wires and apparently it has "completely destroyed the panels". I am held accountable when I was told I have a 30 year (life warranty on the panels). This is an absolute joke. I spent $17,000 on my panels and now (after losing at least $200 in energy for my panels being down) that I am accountable to pay for the panels that were destroyed. In the attached image, it says they are going to pick up my panels? No way, Jose! I paid $17,000 for those! That would be theft. These guys are shady. They're thieves. They do nothing to make it right with the customers. Completely at awe by their lack of customer service and inability to do the right thing. Wow....
End of edit.

Original:
These guys are an absolute joke...
I am wicked patient. Wicked patient. Otherwise... I may have written a poor review sooner.

The process to get my panels installed took many many months. No poor review, I get it, they're busy...

Panels finally on, when they're installed, inspection done and all, quite awhile before getting the system functioning, and up and running. Lame... no poor review.

You have to download a link that could expire in 3 days to get the app or you lose the opportunity to download it. Luckily, I was very proactive with that because I wanted to make sure I could monitor the panels from my phone.

Panels not working fully when I begin to monitor them... offline. Not generating power... we get them functioning again after a couple days... okay.

I feel like I'm done with my 3,000 unanswered calls from these guys (specifically unable to be available 99% of the time [manager Rom Rosenblat with Zoetic]). Panels are doing okay for a few weeks... finally!

In the BEGINNING of February 2019. Panels begin not to work. They make excuses of snow (obviously I get no solar when they're covered in snow) but we would get a week of sun, snow completely off panels, and still unable to get the job done. Call this guy, call that guy, get the ridiculous run around until more than a month later they finally come check out the place... wow... more than a month I had to wait for them.

They come out, leave a note on my door (a phone call would be nice), take down my solar panels and leave them on the side of my house with no date of return or resolution for what the heck is gonna happen.

I would usually call (as I have over 100 times) in the past to get this resolved but due to their inability to do a simple job, I have to leave this up for the public to hopefully deter them from making the ginormous mistake of working with this poor excuse of a company.

I asked them if there would be anything they can do to "make a customer happy"(some kind of compensation for panels being down for 2 months) since I've been paying my full price utility bill due to solar panels that dont work. They told me they would get back to me... and now i have just been ignored.

Do not use Solaroo or Auric Energy. They probably are transferring to a different name/company to avoid a bad rep that they are creating for themselves. They're both trash..

Do not use this company as they do nothing to make their mistakes right.

Jordan

Our salesman Cam was extremely professional and courteous. However, they decided to eliminate their Residential Division and let everyone go. Unfortunately, they had half our money already. We had the right to break our contract before they had permits pulled so we decided to cancel. I was told my refund check was in the mail 2 weeks ago and still nothing. No one will respond to my emails or voicemails. Their communication has gone to complete garbage since getting rid of their Residential line.

I would NOT buy anything from this company. Not even Commercial since that's who is left at that company and they aren't able to respond to a single email or phone call over several weeks and now months.

DO NOT CHOOSE THIS COMPANY FOR YOUR SOLAR INSTALL. I have endured an absolutely terrible 6 month experience. The project is 3 months behind schedule. Multiple lies and missed deadlines. I currently have very nice solar panels on my garage that were never connected to the grid and a dangerous, muddy trench in my yard that has been open for over a month. Complete incompetence and lack of response to approximately 10 messages, emails and phone calls.

Update 3/18/20
Still no response from Auric. I suspect they have gone out of business. Please do NOT choose this company!