All reviews for Thermal Balance Heating & Cooling

Douglas, your technician, arrived at my home in Colorado Springs for a scheduled maintenance of my AC unit and performed an exceptional job. He was courteous, well-informed, and addressed all of my inquiries. He is indeed an invaluable member of your team. I appreciate your swift and polite service. Enjoy a splendid Labor Day weekend.

2008 HVAC system maintenance. On 10/21/19, I visited an HVAC company in Colorado Springs and experienced professional and respectful treatment. This was the first instance I felt comfortable having my HVAC system serviced, without the usual dread of exorbitant costs. Not in this case. Douglas, an honest and direct technician, attended to all my system needs and answered any queries or concerns I had in a friendly manner. I am certain that I will return to this place! Give them a try, they will provide you with superb service!

My experience with a recent HVAC heating repair in Colorado Springs was absolutely exceptional. Roughly a week prior, I sought some professional help. Douglas, the technician, was a first-class expert. He adeptly fixed my system, offering top-tier workmanship. Thanks to their expert intervention, my HVAC system is now operating flawlessly again. I heartily endorse this HVAC service to anyone in Colorado Springs in need of HVAC assistance.

From the first estimate to the final clean up, the ac repair service was unmatched. They set up a new HVAC system and ductwork in a timely manner without any unexpected costs or issues in Colorado Springs. The ducts and vents blend seamlessly as though they were part of the original structure of the house. Douglas did an excellent job, i'm really grateful, thanks!

I want to share my admiration for Douglas, the technician who visited to maintain our HVAC systems from Thermal Balance Heating & Cooling. He is truly the finest we've come across in Colorado Springs. Not only is he polite, but he also accomplishes his tasks promptly, quietly, and proficiently. Douglas always communicates with us in a friendly manner and humbly asks for small help when necessary. We'll definitely lean on his skills whenever we require HVAC repair services. Appreciate sending such an expert our way.

We had douglas from Thermal Balance Heating & Cooling come by to help us understand and walk through our hvac system inspection report in our Colorado Springs home. He was very professional, knowledgeable, and polite. He provided useful recommendations about the system and did great work at an affordable price, while keeping efficiency at the forefront.

Douglas, the owner, is straightforward, equitable, and offers the best prices in Colorado Springs! I was amazed by his ability to diagnose the problem with my air conditioner, and his knowledge on how to resolve it. He excels in communication, ensuring you are always updated about the process. He explained things in such a simple manner that even a non-technical person like me could comprehend. Contact him for your AC repair and maintenance needs.

My heat pump malfunctioned late in the work week, but thankfully I had a backup gas heating system. Douglas, the technician, visited first thing the following week. He identified a shorted wire which had caused one terminal on the capacitor to melt. Despite the capacitor testing fine, Douglas wisely suggested its replacement to prevent any unseen internal damage causing future issues. The icing on the cake was discovering that the part was still under warranty for several more months, which saved me some cash. Douglas consistently offers a friendly service and is always open to discussing my heating system. I can confidently say that I'll continue to rely on this company for all my heater repair needs.

Douglas from Thermal Balance Heating & Cooling masterfully installed a high-efficiency furnace and A/C system, doing an outstanding job! What was even more impressive was the significant improvement he made to my ductwork. 17 years ago, I had a less than ideal experience with a different company, which led to uncomfortably low headroom in some areas of my basement, causing countless head bumps. Douglas, however, corrected this, restoring it back to the optimal condition it should have been all those years ago in Colorado Springs!

I couldn't be more pleased with the service I received from Thermal Balance Heating & Cooling. I had previously consulted with another HVAC service provider who had convinced me that my AC unit was irreparably damaged. However, when I conversed with Douglas about the issue, he expressed skepticism about the other company's evaluation. He managed to visit on the same day and effectively fixed my unit. What really impressed me was how Douglas considered the environmental implications of unnecessarily selling us a new unit. While installing a new unit could have been profitable for him, he was genuinely concerned about what was best for us and the environment. From now on, Thermal Balance Heating & Cooling will be my go-to for all my heating and cooling needs!

We first had our HVAC system inspected when we bought our home, and since then we've had regular check-ups twice a year. The technician, Douglas, always arrives on time and gives us detailed reports about our system's condition. When our air conditioning stopped working, they sent someone out the next morning, and we were back to cool air in just a couple of hours. They let us know that our old compressor, which was out of warranty, was starting to wear out. With costs going up, we chose to upgrade to a brand new variable speed HVAC system with advanced air filters that help clear viruses and bacteria. Douglas was very thorough, explaining our options and making sure we understood how to improve our whole HVAC setup. The installation crew was friendly, polite, and worked hard to remove the old system and put in the new one all in a day, cleaning up before they left. They also took the time to show us how to use the new digital WiFi thermostat and explained all the features and the 12-year warranty. Our previous system only had a five-year warranty, so we feel much better about this one. We are very satisfied with our new, efficient HVAC system and feel confident in the quality and support from the team. We plan to continue using their services in the future.

douglas was fantastic! our hot water suddenly stopped working just before we had family visiting for our daughter's graduation here in colorado springs. we were really stressed about the timing, but a friend recommended thermal balance heating & cooling after they did a great job on her hvac system. douglas, the technician, arrived quickly, ran a full diagnostic on our system, and explained that we needed a new hot water heater. he replaced it the same day, making sure to work quietly and respectfully since i work from home. i was really impressed with how smoothly everything went and would definitely recommend their services to anyone needing hvac, heating, cooling, or hot water heater repairs.

Douglas and his team from Thermal Balance Heating & Cooling did a fantastic job with my AC repair in Colorado Springs. They arrived right on time and were very professional and tidy, making sure to protect my rugs while they worked. After finishing the repairs, Douglas carefully explained each part of the installation and also set up two smart thermostats for me. He was very patient while I learned how to use the new system, and he always made sure I understood everything, asking if I had any more questions. The service was excellent, and I’m really glad I chose them. I will definitely use them again for any future HVAC needs.

douglas was great to work with and really knew a lot about our furnace. he didn’t mind me watching and asking questions while he worked, which helped me understand more about how to take care of the system. he worked quickly and made sure everything was clean and tidy after finishing up. our furnace needed some good maintenance and cleaning, and douglas took care of it very well. we’re very happy with how detailed he was and the quality of his work. this was our first time using this company in colorado springs, and we’ve already signed up for the next furnace maintenance.

I found this company through an online contractor list when I needed a non-emergency furnace check-up for my mom in Colorado Springs. They got back to me right away and set up an appointment for the next day. Douglas came to our house and was very thorough, carefully showing me which furnace parts had worn down from lack of maintenance. He even took detailed pictures so other family members could stay informed about what was happening. Douglas was considerate—he offered to wear shoe covers and was easy to talk to. The price for the furnace inspection was fair, and he did a great job cleaning things up. He also made sure we had carbon monoxide detectors in the house. I read good reviews before calling, and I agree with all the positive feedback. Their team really knows their stuff, and I highly recommend them!

We have been working with Thermal Balance Heating & Cooling for a while now and have always found them to be honest, dependable, and efficient. Recently, we needed help with our old furnace in Colorado Springs, which was starting to have issues and wasn’t heating properly. Douglas came out the same day to check the furnace and explained all our options in a clear and friendly way. We decided to replace the furnace, and they were able to handle the installation the next day. The installers did a fantastic job—they knew exactly what they were doing, worked well together, and were very respectful. They made sure to protect our carpets by wearing shoe covers and laying down tarps. Everything was done on time, and the whole process went smoothly. We’re very happy with the service and would definitely recommend this company to anyone needing furnace repair or replacement.

We have relied on this company for our HVAC system maintenance and repairs for a long time. Recently, our furnace stopped keeping the temperature we set on the thermostat. Douglas came out to help us, and he was friendly and professional. He listened carefully as we explained what was going on and then methodically checked out the system. It ended up being an issue with the thermostat, which Douglas replaced. He also took the time to walk us through how to use the new one, making sure we felt comfortable with it. We are very pleased with the service and would gladly recommend this company to anyone needing HVAC help, especially with Colorado's cold winters.

Douglas was very professional and respectful, taking special care with our home, which is over a hundred years old. Even though the crawl space in the attic was tight, that didn’t stop him from making sure heat reached rooms that had never been warm before, like our back bedroom. Because of his work, we no longer need the old 220amp, 1500watt wall heater that used to overheat the room and make it hard to sleep at night. He also gave us good advice on our options and even helped arrange to safely move more than 100 gallons of heating oil from our underground tank, which really fit our needs. We’re happy to have a reliable heating system just in time for the cold Colorado winter. Looking forward to staying comfortable in the summer too, thanks to the new heat pump!

I don’t usually write reviews, but I felt I had to share my great experience with Douglas and his HVAC team. My home had two old furnaces and air conditioning units that were over 20 years old. One of the A/C units was struggling, and the other stopped working completely right when it got really hot. I wanted to replace the broken A/C, its furnace, and the evaporator coil, so I got quotes from three different HVAC companies. Douglas and his crew replaced both A/C units, both furnaces, and both evaporator coils, plus they installed all new line sets under the house—all for less than what the other companies wanted to charge for just one system. The pricing was impressive, and it showed a lot of integrity. They were always on time, acted very professionally, and finished the work just the way I hoped. As a small business owner who values excellent customer service, I have high expectations. Douglas and his team truly exceeded them. Highly recommend!

I scheduled a furnace check-up before winter really set in here in Colorado Springs. Douglas arrived right on time during the window they gave me. Since it was the first time I’d turned on the furnace this season, I noticed it was making a loud noise. Douglas took his time to carefully inspect the furnace and track down where the sound was coming from. He found that the motor was just a little off its mount and did a quick fix for me. He also let me know everything else looked good, though the motor might need to be replaced in the future, but it’s running fine for now. I really appreciate how thorough and honest the service was. Instead of just telling me I needed a brand new motor right away, Douglas made sure to actually find the source of the noise and took care of it. It’s great to find a heating and cooling company you can trust. I’m glad I went with Thermal Balance Heating & Cooling!

I got quotes from several places, but Thermal Balance Heating & Cooling gave me the best value for my furnace repair. From the first call to the finished job, I was really impressed with how much attention they gave to making sure I was completely satisfied. I had a new furnace, an upgraded thermostat, and a humidifier installed, and everything works perfectly. Even after the installation, they checked in to make sure I was still happy with the service. They even brought over a temporary portable heater free of charge so my family would stay comfortable until the new furnace was ready. That really meant a lot to us! I recommend this company to anyone who needs furnace repairs or service. I plan to use their maintenance service twice a year as well. Douglas came back to my house for a follow-up and made sure everything was installed correctly and that I understood how to use the new thermostat. He even set up reminders for me to change the furnace filters. This is a company that truly puts customers first and takes pride in their work. You really can’t go wrong with them!