All reviews for Smith & Willis

There is a foot of snow and the temperature is in its teens and our furnace went out, not to mention I had my 87 year old mother-in-law over and it was freezing inside. I called Smith & Willis, soon technician Dave came over about 5pm just about quitting time and Dave looked at furnace and determined that it was the blower, after further review somehow a bag was sucked into the blower and bound up the blower motor and eventually burned out the blower motor, since it was after 5pm Dave was going to call it in and have us a new blower assembly in the morning. A half hour later the doorbell rang and it was Dave again with a new blower assembly in his hand. you should have seen the smile on my mother-in-laws face. Dave finished the job and got it up and running in no time.

I just want to say that Dave went above and beyond the call of duty.

Dave we really appreciate you and what you do.

a very well and much deserved Thank You

Steven

My experience with this Company, the technician Mike, and the office rep. Rachel were excellent from start to finish. Rachel followed up on my initial call immediately and Mike was so thorough in walking me thru the problems with my furnace, and on second call to my house my air conditioning. I would recommend Smith & Willis to anyone.

We purchased a whole-house humidifier from Smith & Willis. They came out yesterday to install it. James the installer was professional, on-time, and took plenty of time to explain everything to us. We definitely recommend them.

David came and checked on my furnace. He took the time to explain how to better utilize the thermostat, and explained the exterior ventilation. David was so polite and treated me so kindly even though I had a minimal level of knowledge about the system. He even extended my pvc piping as it was a bit short and causing some rust around my drain. Excellent service!!! I feel much more confident in understanding the basics now.

After having Smith & Willis come out to inspect and discuss some issues that I have been experiencing with my AC, I cannot begin to describe how grateful I am to have someone experienced, professional, and honest to come out and help. Jim operated with the utmost integrity in making sure he understood our issues as well as discussing what he was doing, as well as the next steps. I will definitely be using Smith & Willis again for any of my HVAC needs. Thanks Jim!!

I have been experiencing issues with our upstairs A/C unit since we moved in. Each year, the pipe freeze, and when the technicians respond, the reading are all over the place. Four years later and after a new coil system is replaced, we got frozen pipes again and the unit was shutting off due to high pressure. David and Brodi responded today and they were beyond outstanding. David replaced the coil system, again. Cleared the line, replaced about everything that could be replaced and injected new refrigerant. I was blow away, they did everything they could and were friendly and professional. David and Brodi of Smith and Willis, BRAVO!!

I must also say, Katherine, with Smith & Willis Customer Service was so professional and friendly and genuinely cared about our on-going A/C issue - Thank You!!

David did an excellent job educating me on the issue that may have caused our AC unit to malfunction in our new build Remington home. Also shared maintenance best practices of our units. It's only been a week since he repaired the unit and its working great so far. THUMBS UP ON OVERALL EXPERIENCE!

In my opinion…the best company in Colorado. I have been using their services for my personal needs and for my business needs for decades! Their sales department is awesome, specially Frank...never met anyone as professional as he is!!!
Their service was always excellent as well...second to none! and the job was always done perfect and on time. Their pricing is very reasonable!
I will continue to use them and I will continue to recommend their services to my friends, to my Rental Business and Real Estate clients!
Ziggy K…..Parker Colorado

Super professional and friendly! The folks scheduling the service were amazing. After I scheduled my appointment, they even called me back and told me there was a cancellation and asked if I wanted to grab an earlier slot. Jim was the technician who fixed the furnace--he was terrific. Very knowledgeable and helpful. If I could give more stars, I would! Highly recommend!

I had a leaky humidifier. Smith & Willis’ response was very quick. The service man, Monte, called ahead and arrived right on time. He was very personable and his expertise and knowledge were extremely helpful. I would highly recommend his services!

We really appreciated how dedicated and thorough Monte (the technician) was in diagnosing the problem with our air conditioning. He took his time to fix it completely even though this pushed him into working later into the evening to meet the needs of other customers that were scheduled for that same day. We know that this cut into his schedule but he never showed frustration and actually seemed to enjoy the challenge of figuring out the complexities of the problem. Thanks Monte and Smith & Willis Heating& Air Conditioning!

Monty McClure is an HVAC expert and extremely clear communicator. He educated us as homeowners on how to maintain and get optimum performance from our Bryant/Carrier system. Professional, upbeat, and efficient use of time! We’ll definitely call on Smith & Willis for future service and highly recommend them to others!

Our repairman David was here exactly when he said he would arrive. He quickly diagnosed the problem with the air conditioner and fixed it. David was polite, knowledgeable and professional. In today's day and age great customer service is hard to find. I highly recommend Smith & Willis Heating and Air Conditioning (ask for David).

We have used Smith and Willis in two of our homes for our furnaces and A/C. I can echo all of the things that others have said. The technicians were friendly, they didn't mind me standing there talking and asking questions. The communication with Frank and their office had no hinderances. I was able to reach out to Frank many months afterwards and ask him questions about how to turn devices on and off, the functionality and best settings for my home and for him to give me a reminder about filter changes.
There may be issues that come up in the future with my equipment, that sort of thing happens, but I know that I'll reach out to them and they will get it fixed and resolved

Frank, from Smith and Willis, came out in response to a service call. My upstairs furnace was working. Frank was professional, solved the problem quickly, explained the issue and was super helpful in answering my questions as a new homeowner. Highly recommend.

In June 2020 I bought a preexisting home. The installed furnace had a Smith&Willis sticker. As the home was recently built in 2014 I called them since I wanted to service from the company responsible for original installation.

My concern was that every time furnace came on I noticed a slight smell while it ran. The initial home inspection before purchase 5 months earlier had indicated no furnace issues. While it smelled somewhat like smoke - something burning - it did not appear to be an emergency. I wanted it checked out over concerns about noxious gases potentially also being released.

I called after hours the day before Thanksgiving. The after hours service took my name, number, and reason for calling. They passed it on to Smith & Willis. I got a call relatively quickly after Thanksgiving and they scheduled a time for service.

David & Gage came to the house. They were professional in wearing foot covers and wearing masks. They were courteous and engaging. I explained my concerns prior to them starting their service work and David went into detail about some of the mechanics, technology, and fail safes that are part of the more modern furnaces. I then left them to their work.

They completed work and then David and I reviewed what they had done as far as service. Generally it was a furnace clean and tune. David and Gage removed the blower housing, brushed off the heat exchanger and vacuumed the unit. They flushed the drain box, drilled out pressure port and cleaned the flame sensor. They tested for gas leaks, adjusted gas pressure, and increased blower speed from medium-low to medium high. Lastly tested CO in the airstream which met the levels to be considered normal. Final analysis - System running great.

When they cleaned the heat exchanger David noted that there was some debris on it, likely from original home construction, that may have been responsible for the 'burning' smell.

As moderate level do-it-yourself individual I appreciated David's process - listening to the reasons for initial service, completing the needed work AND doing a bit extra outside the scope of the initial service request, and then providing thorough explanations as to all work completed.

I would recommend David and Gage for any HVAC related concerns. This was my first experience with David and Gage (for Smith and Willis), so as an extension, at this time, I can additionally recommend contacting Smith & Willis if you have a need for HVAC related services.

As far as value for service is concerned, we all have our perceptions and basis for measuring the value exchange. I DID NOT price shop the services provided. I was willing to pay the company's 'going rate' because I wanted service personnel from the company that originally installed the furnace.

While I have not had to shop for furnace service for 5--7 years, the initial service call rate seemed a bit higher than what I expected for the market rate for 'general furnace clean and tune service calls.' They also did some extras above the base service so again, I was fine with the value exchange, especially when it comes to assuring you do not have noxious gases coming from your furnace.

Monty responded to my service call to repair my non functioning furnace. He was the most timely, professional and thorough technician I have ever encountered. Monty methodically diagnosed the issue by systematically eliminating potential causes and ultimately identifying the root cause, a plugged pressure line. I’m a 40 year aerospace electrical engineer, and Monty left me in awe as I watched him work.

Monte was absolutely fantastic. He arrived to my house and was extremely professional. Monte was able to fix my issue completely in a very short amount of time. He also was very informative and taught me a few tricks of the trade during the process. I highly recommend Monte to service your HVAC for any issue.

We had a fantastic experience with Smith and Willis and will definitely use them again! Woke up to find our furnace was not running. They sent techs out the same day. David and Brodi identified the issue within a few minutes and had the repair done quickly afterwards. I will definitely use them again when I need heat or a/c service!

David was amazing. His follow-up call and walk through was very helpful in fixing a blown fuse and ensuring my newly installed thermostat was efficiently working. Highly recommended as they have an emergency service to ensure your heating and cooling is up and running on the coldest or hottest of days.

David did a wonderful job inspecting, cleaning, and replace parts in our furnace! He is very knowledgeable and was upfront and honest about what needed to be serviced/changed and why. Also gave some great tips about maintaining it for the future. Thank you David!