All reviews for Barnes Custom Enterprises, Inc.

I am surprised there are not more reviews for Barnes Custom Enterprises. My HOA has used Barnes for one small project and one large project. The owner, administrative support, and all other staff have been a delight to work with. The owner has been more than fair and flexible with us, through some unusual circumstances. And despite weather delays, he remembered and did absolutely everything we had discussed, down to the last detail. All staff listen carefully to my requests and answer all of my questions. I feel this business operates with the highest level of integrity and thoughtfulness. The Barnes Team has provided me with consistent communication and customer service that far exceeds my level of expectation. I would highly recommend Barnes to any HOA in need of their services.

Don't beleive the negative reviews, they do not reflect my company's experience in any way. I have worked with Tony Barnes and his staff extensively since 2016 on multiple properties. The level of service, workmanship, and value is nothing short of amazing. From plumbing, carpentry, drywall repairs, after-hours emergency response, and expert troubleshooting, you could not ask for a better or more knowledgable company. You cannot pay someone to care and when you find a company that genuinely cares about helping people in need, consider yourself lucky. We could not do what we do without their help. Tony, Laura, and Wayne are always there when we need them. SIX STARS!

I’ve never given any company less than a 5 star review. This will be my first low review because our HOA had to fire this company in June of 2020 after they maintained the common grounds for awhile. They had a huge integrity breech which has landed our HOA in legal troubles. I don’t mind being overcharged as companies are allowed to charge what they think they are worth. I do mind dishonest people who take advantage of the elderly (which our community is predominately composed of). This is a dishonest company. Avoid if you can.

Side note: I am a construction estimator and expert in pricing for this line of work. They charge $200 for a job that on average should cost between $100 and $140. Had this been the only issue our HOA likely would still be using them and I would have given them 5 stars with a side note that they are a little more expensive than necessary. Unfortunately the level of sneakiness, deception, and dishonestly that we uncovered has me leaving a 1 star review. Buyer be ware.

Buyer beware. This is a dishonest company. Our HOA had a contract with this company. This company used his services for "maintenance" and he did plumbing repairs. This company is not a licensed plumber and the quality of work performed is substandard. He is dishonest. He told the Community Association Manager my hot water heater was leaking-- He never took any pictures. It was not leaking. I contacted a reputable plumbing company and I was told the hot water heater showed no signs of water leaking. He sent the HOA a bill over $1000.00. I refused to pay it. If this company was a licensed plumbing company- I would have pursued a lawsuit. Do not use this company.