All reviews for Source one Heating & Air

Matt and his crew replaced our furnace in February 2023. The installation was not easy and they finished around midnight. Matt told me that they would file all the paperwork for the appropriate City of Fort Collins and Xcel rebates. After 5 months of waiting for rebates, I contacted both the City and Xcel, and discovered the rebate applications had never been filed. I contacted Airwaves multiple times and was told they'd get back to me, but they ultimately did not.

After 11 years of working with this company, I'm taking my HVAC business elsewhere.

Used to be a reputable company. Dennis, original owner would turn in his grave about how his company has gone down the tiolet! Won't even call me back for services already paid for.

Do not use these folks for anything. We have a maintenance contract with them and I've been unable to get a call back from them to even schedule an appointment. I've called their answering service 4 times in the last month and a half, talked with a gal who was going to have them call me. Crickets...

Do not use them

Sold me one thing but installed something else. Paid for top of the line but they installed cheapest model available. When I contacted them Matt tried to sell me what I had already purchased. Crook.

AirWaves should apply for patents; they invented new and previously-unknown ways to mess up the installation of central air conditioning in my house. I could cite two dozen ways that the installation was botched. For example, it took them four tries to mount the air handler in the attic in a way that didn't bounce around and destroy nearby lighting cans. Another favorite example made me laugh out loud when I found it: a register with the inlet positioned right next to a stud, so there was no way it could get more than a tiny bit of air. See my photos - it's unbelievable.

AirWaves has never apologized for their horrible installation that has cost me countless hours trying to fix the many messes they made. They even tried to bill me for a service call to fix the botched installation of the air handler.

I deeply regret hiring these guys. My advice is run, don't walk, away.