All reviews for Bartlett Tree Experts

They did show up but didn't follow instructions. I spoke at length w/ Chris who I've known for years. What I appreciate more than anything is his making an incorrect situation right. I have total respect for someone who will go out of their way to do the right thing. They returned this morning and did an excellent job pruning the branches over the house. I've been a customer for 15 years and didn't want to end the relationship. They're coming back next week to top a tree a pileated woodpecker made a mess of. Thank you. In the interim, Bartlett has continued to be the best arborist around and I highly recommend them, especially when there are some inferior ones in the area: Hutchison being one to steer clear of (very angry foreman).

I went with Bartlett Tree Service because of their good reputation.They actually exceeded my expectations and my property looks amazing. Ryan O’Leary developed a Tree Trimming and Fertilizing plan and worked with my budget to make the project manageable. I’m thrilled with the results. The staff is both knowledgeable and professional and I know the job will be done correctly. The clean up was outstanding as well. I highly recommend and can understand why they have their fine reputation!

I had Bartlett Tree take down and over grown Eastern White Pine in the backyard that had limited access and was tight to the house. Ryan O'Leary and his team were awesome. I was very concerned about taking it down and Ryan was very reassuring and the job could not have gone smoother. I highly recommend Ryan and the team at Bartlett Tree Experts!!

Will from Bartlett Tree is at our property often. He is so pleasant and works hard on keeping our shrubs and trees healthy. The entire Bartlett team including Scott Richardson are pleasant and dedicated to all they do. Kudos to everyone! And thank you!

Great company to work with. They have done several projects for me at various properties. The last one included removing several dead trees and safety pruning multiple trees and cabling. Several of the neighboring properties came over and asked if they would do some work on their trees as well.

Ryan and the crew were fantastic. From the first day when he came to evaluate what the problem was with the tree I was calling about, to diagnosing it and providing me with an array of options to address the issue. Unfortunately, my tree had to come down due to excessive rot. It was a tough job since they were not able to bring the truck with the bucket since the tree was in the middle of others and couldn't be reached. The crew that climbed the tree to cut it down in pieces and bring it down was very professional and careful with my property. They worked fast but safely and let my property perfectly clean of branches and debris.
I am planning on having Bartlett continue to take care of the trees in my property, hopefully needing to just maintaining them healthy!

Had this company come out to cut some branches from a tree and clean & cut some bushes. HORRIBLE Job. Bushes were uneven and they only cut a few branches off the tree.
Called them to ask them to cut more down since the tree need to come down some more. They were nice on the phone and claim they would come out to fix the problem. Never heard back from them. Even called and reached out to the shop and left voicemails on the representative phone and nothing. Once they take your money that’s it. Stay away.. there are other good complies in the area.

Horrendous customer service - There was an accident on my property in February with the Bartlett crew crashing a remote-operated stump grinder into a series of mature arborvitae and damaging both the trees and a wood lattice fence surrounding my pool equipment (no one was injured, thankfully). At the time, my Bartlett representative indicated that they "put an accident report through…so everyone internally is aware of what happened" and that "some items will require an outside contractor that [he] will obviously take care of."

Six months later, there has been no material progress in remedying the damage to my property despite a written assurance that Bartlett "will absolutely replace and repair the items" that I had laid out explicitly via email following the incident. Given the reputation and national scale of Bartlett, I had assumed that the company would make things right but clearly that did not happen. I suppose each Bartlett franchisee approaches customer service differently, but I expected more from the Stamford CT head office. I will be taking my business elsewhere where I believe safety and customer service will be prioritized.