All reviews for Sears Appliance Repair

Nelson, was a great technician and handle everything in a matter of a few minutes. He was here and fixed the problem in less than a 1/2 hour. Would call them again.

So professional and kind. He explained everything he was doing (kitchen appliances maintenance) and taught us how to do things ourselves - such a pleasant experience

I have always been a Sears’s faithful customer for all my home equipment. The technician’s did an amazing amazing job like they always do. Thanks so so much for your professionalism and understanding of the situation I was having with my washing machine. Again thanks so so much.
Thank you and I wish both of you and the rest of the Sears employees a Happy Holidays and Blessed New Year.
Faithful customer
Sori

Juan T.The sears technician was excellent.
Unfortunately the administration of the maintenance call was not.
On Friday May17th we set up a call for Monday May 20th.between 1PM and 5PM -We were not going to be at Home in the Morning (hospital Visit) This did not happen a technician visited in the morning in error and no one visited in the afternoon even though that was the scheduled time slot.
After many calls we rescheduled for Wednesday May 22 nd. again, in the afternoon as we were offered; We did not get a visit or any notification or reason why no one came.
We again rescheduled with great difficulty, for the afternoon (1-5 slot) and were delighted to get a visit from Juan T. who worked diligently and fixed our AC Problem.
{we had been 6 days without the AC unit working.}
Sears in my opinion are lucky to have such an employee of Juan's caliber.

The tech found where the leak was. It was not the washer but the connecting pipe behind the machine. I was happy he found the problem so quickly and paid the reasonable diagnostic fee. I will now call a plumber.

Your service agent, Ahmed, arrived as scheduled. He was extremely professional, knowledgeable, and he repaired our dryer diligently to our satisfaction.

My refrigerator ice maker was not producing ice. Sears technician, Roger, arrived right on schedule and quickly diagnosed the problem. He did not have the needed replacement part in his truck but contacted a Sears “runner” to bring it to my home within a short amount of time. He then installed the new Ice Maker Assembly and now my ice maker works perfectly. Roger is an excellent, very experienced technician and a super pleasant fellow!

Erik, exceptional customer service. He will answer any question that I had while doing his job. Very AC knowledgeable guy.

Good service and knowledgeable technician .Thank you

Hannet arrived earlier than scheduled and graciously said he would return later in the day, as I was on my way out. He arrived later and completed the service in a snap. He is well mannered, knowledgeable, excellent communication, professional, and got the job done. Five ⭐️⭐️⭐️⭐️⭐️ service!

Stephan K.
Excellent technician.
I highly recommend him in all the extent of the word
If I ever need a real good technician, reliable, courteous, HONEST, knowledgeable....I will not doubt in requesting Stephan K again!
Best Regards
Esther

Roger is very professional and knowledgeable. He was not able to fix my dryer because my air duct appears to be blocked; nevertheless, he changed the thermostat on the dryer. I’m having the duct cleaned and will call Sears Repair again

Technician was on time and very knowledgeable. He found the correct serial needed, left to find the correct piece needed. Once returned he was done in 5 minutes. He had us up and back in time for the long weekend celebration. Which I needed my oven desperately to accomplish my overall menu planned. I highly recommend Sears service to my family to have. Have used them quite a few times since being a member. Haven't disappoint yet since being a member.
Thank you Sears warranty Team.

Good Morning, my experience with sears technician was great, person showed on time, was courteous, and very professional, he fixed my microwave and in no time he was done.
Very satisfied, thanks Sears.

The technicians Humberto was very pontual, knowledgeable! He solved the problem after 2 technicians that came previously and could not do the same excellent job as Mr. Humberto. I really appreciate a professional as he is!

A burner on my gas range had stopped lighting, so I called Sears appliance services for a repair. The technician, Stefan, arrived as scheduled and went immediately to work, correcting the problem in no time. He also cleaned and inspected my refrigerator, finding no major problems. Mr. Stefan was very courteous and friendly, and he clearly explained the work he had performed to me. When my appliances have needed repair, I have always called Sears, as I find the company to be very reliable and transparent about their prices.

The employees responded. In my opinion they fixed my Microwave with the new parts that I received.
They acted in a very professional manner
While in my home. Before leaving they put all the items back where they were.
Bottom line they acted in a very professional and courteous manner.
Please express my thanks and appreciation to them.

Stefan was great. Professional, polite, experienced. The only problem I have is with Alyson the customer rep that schedule my appointments. She told me the cost was $116 which never said that was for just the freezer and said nothing about the microwave which made me assume the $116 covered both

Sears technician was awesome. Super friendly, got the job done, spoke English, right on time! He kept the place clean and explained everything to us. We had a great experience and my washing machine is back in action.

Erik was professional, respectful, courteous and efficient. He identified the problem, checked and double check and resolved the issue. He cleaned up after, asked if there questions and thanked us for calling Sears Service. Thank you for the support and repair work.

My technician had had a very long day but he was still very pleasant and careful in my tiny kitchen. He noticed additional things—like the door springs—that were broken and he fixed them. He also had to work very hard to get the machine level on my old floors. I am extremely impressed with his work and I hope this message reaches him.