All reviews for Murrell Inc

You can't beat their service, knowledge and honesty.

Great company to deal with!! Very helpful and always go above and beyond.

Diagnosed the problem with my dishwasher over the phone which fixed the problem after the 800 manufacturer help line couldn’t help. Very pleased.

They are extremely knowledgeable, courteous and honest....I have used them for years and would not hesitate to recommend them. They are always very busy but they are worth waiting for!

Amazing communication! Service above expectations! Honesty all around! Best appliance repairs ever!

I found Murrell to be responsive and professional. When I called, they set up an appointment right away. The technician was on time, and performed the repair very professionally. I would use them again without hesitation.

Their appliance repair man was the BEST one we have ever had!
Friendly and thorough!
Also the Lady that answered the phone was fantastic!

We have used this company a couple of times and have been satisfied with responsiveness and repairs. Just now got off the phone with Tim about another issue. He is so generous with his time and information, and does what he says he’s going to do when he says he’s going to do it.

This is a five-star reliable, honest, and friendly business. Mary who answers the phone, and part owner, is so pleasant and knowledgeable and the tech that they sent here, Mark, was polite and very informative and fixed my washing machine which is not an easy task because today they are all so complicated with circuit boards.
I highly recommend them.

Old-fashioned service for new-fangled appliances is what Murrell has been providing us for the last 25 years. We've always felt that honesty and fairness drove this firm and recent experience has once again confirmed this. On several occasions, they've correctly diagnosed problems which had eluded others. They show up when promised and charge fairly. Highly recommended.

I live in North Dakota; my elderly mom lives in Ft. Myers. Her refrigerator broke down and I had to find someone to look at it, fast. I looked online, called a few places, and finally Tim answered the phone. He was polite and courteous. We exchanged information, and he even sent out a tech late in the day to check on things for me. The next day he called me to explain what the tech had found. My mom's fridge wasn't able to be fixed, but if any other small appliances should break down at her home, I will call on Tim and his crew to help her. Top rate service. Highly recommend.

Our kitchen flooded due a broken valve on our refrigerator and no one working in our office could do anything but wipe up a continual flow of water with paper towels.
So, I called Murrell Inc because they had provided services to the bulding's owner in the past. I explained our dilemma to Mary and despite them having a booked schedule, she made a miracle happen and had a tech onsite before my lunch hour was over.
The tech was just as pleasant, expedient and professional as Mary was when we spoke.
If you are having trouble with your appliances, I recommend calling Murrell Inc. to take care of your needs. We are extremly pleased with the high level of care and service we received and believe you will be too!

I brought them a Thermador microwave that is 21 years old and they were able to fix it quickly. I felt like they are extremely friendly and knowledgeable. I would definitely go again.

I am a property manager that handles a house on captiva
There has been some issues wjth ice maker. I called this company
Spoke to a wonderful friendly professional woman named Mary and set up an appt.
Mark the tech arrived. So knowledgeable. Informative. Takes pride in his profession and enjoyed learning from him
Definitely recommend

We recently moved to Ft Myers and found that our Whirlpool refrigerator was not working when we wanted ice or water from the door. It began leaking on the floor so we decided to call Murrell. Mary tried to diagnose our problem over the phone but finally scheduled a tech to come out and diagnose the problem. When the tech came out he could not figure out what was wrong and made several calls to the office to see if any one else had an idea. He explained to me that they may have to take the top of the inside of the fridge to access the repair. We paid $270. For the diagnosis and the service call. About a week later I received a call from Murrell that they were ordering a wiring harness and the cost of that repair would be $205.20. We waited for them to call back to schedule the repair. When they finally came out the same tech installed the wiring harness in the back of the fridge and it made no difference. He took the new one out and put the original one back in. He had no idea what to do next. He thought maybe it was a water valve for the water on the door and Tod us maybe we should call Whirlpool. The fridge is just over a year old. He didn’t charge us that day. And we thought they would call us back with repair plan. That never happened. We have heard nothing from Murrell now a few weeks after the “repair”. We paid for a misdiagnosis. So beware if you call them. They certainly had no idea how to fix our fridge, wouldn’t admit it, and we got taken for $270.00. An update 3 weeks later, after calling Murrell again, they are now refunding our money. They are unable to fix our fridge. They do not have the expertise. We appreciate that at least they told us that.

I have called twice and have not received a return call. Called a third time this morning and the voice mail said they would return the call in two business days. Are they that busy?

Didn't show up within the 4 hour window provided, and when trying to call, I was put on "hold" which equated to being hung up on and then apparently they disconnected the line so that no calls would go through. Highly unprofessional.

The Oven is not much used and two years old. Its a second home and we are there just for 5 Mt a year) The door stucks I sent all the information who was needed to order the right parts. Somebody showed up and told me that he just have to backorder the needed parts. I had to pay US$ 110.00 just for showing up for less then 5 minutes! Then they called me that I have to send a check for another US$ 460.00 and It was obviously to much work to send me a e-mail with the address where I had to send the check. I am so upset that I would like to throw out the appliance and buy an other brand. Thats not the quality I have expected for such a expensiv WOLF brand.

I have an outdoor refrigerator that was only cooling to 39 degrees and was frosting up. The repair tech that arrived was very courteous and professional. Upon completion of the work, he explained what he had found and accomplished... so far, so good. However, after the tech left, the fridge never cooled below 48 degrees. I called the office to let them know that whatever they did actually made things worse. I was told by the owner, Mary, that they would not be able to come back out until the following Monday (another full week). When I protested that "THEY" were the party responsible for the refrigerators worsening performance, and should move me up in the que, she just said that was the best she was willing to do. Basically, Mary is scheduling new jobs before completing current jobs. Needless to say, I am very disappointed with this decision and would absolutely NOT recommend this company.