All reviews for Total Appliance and A/C

I like to go into the office to make my appointment. I'm greeted courteously & and given a day & time to my liking. The service individuals are very polite & explain what they're doing. I have no complaints & am very satisfied with Total and their employees. Well done !

As always, Total git's-rdone. Metro Jason, a/c tech. Knows his stuff, great guy.

The services I received from this company has been great..The agents are always extremely polite and helpful. The technicians are great.They are polite and professional.

Excellent customer service !!

I've had an annual contract for over 15 years and have received prompt attention. I always receive the best service and immediate response from Jill for my repairs.

Adam Mejdoub
Simply the best. Milton and his team took care of business as usual. Professional and extremely efficient.

The Repeat service call to replace the thermostat and timer were done in a very professional manner.
I will keep an eye on the temperature in both the freezer and refrigerator and if there is any problem, I will call for another service call to fix it again.

Ac technician came right on time. He was polite and professional. He was able to solve my ac problem immediately. The only problem is this is on going and no real solution to problem with ac in condominium. They develop slime and clog up every few months.

Orlando is the best plumber. Knowledgeable and professional. He was able to solve a long standing (water) problem and also nailed the solution for a dishwasher mechanical issue - that not even the dishwasher specialist have detected.

I have a Total contract since 2007, never had any problems, service is provided as soon as possible

The technicians were neat, clean and efficient. We're able to diagnose the problem and repair it to our satisfaction. Great service.

Excellent customer service and support.
The technician who came clearly knew what he was doing, explained everything in detail, and left the equipment working like new.

The operator was so helpful to walk thru the information and to offer solutions .
She had a tech here within the half hour.
He used the key to unclog the garbage disposal.
Which was the reason the water was leaking/ puddling on the floor.
From the Dishwasher.
He was quick ,professional in fixing the problem.
Very satisfied with Total Appliance.

Repair team arrived on time. They were professional and went right to work. Quickly resolved my leaky pipe and water flow situation. Great team!

Jason in service came out twice yesterday to assist us with the AC unit and we are happy to relay that he was very professional, calm, patient, well-groomed, respectful, and highly knowledgeable about the unit!

We are very grateful to now have a functioning AC system and it appears that it DOES indeed pay to get the service plan!!

The customer service team via phone were also very helpful, respectful and kind!

Lastly, I can also happily report that the hold times on the phone for customer service are now MUCH BETTER than last year when the hold times were up to 2 or 3 hours! Thank you for improving this!

I can highly recommend this company to everyone in the area!!

When I notified Total Appliance about my water heater tank, they has someone stop by to check it out. Once he realized that it needed to be replaced, I had an appointment immediately. The person replaced my water heater tank quickly and made sure all was good by me. He was also very tidy. Thanks Total for making it stress-free.

The serviceman was tremendous!
The office staff on the phone were very professional. Would use again and again and yes, again

I have worked with Total for many years. I always feel that they care. The techs are always professional and take the time to explain my solutions. Grateful to help them through my challenges such as ac repair, in my homes and businesses.

This is the second time my garbage disposal unit malfunctioned and I got the same guy and he was excellent both times. I wish I’d ask his name, but I didn’t. Good dude, good work, and they got to me problem promptly.

I had some water leaking from my faucets in the main bathroom. He went under the sink and found out what the issue was. He was very polite and went beyond to make sure that the issue was resolved. It was and I haven't seen any more issues with the under Pikes and any other situations. He was also very respectful.

I called Total Appliance to change out my old water filter under the kitchen sink. Total called to confirm appointment and the technician arrived promptly. He was polite and neat. I would definitely call Total Appliance again for my plumbing needs.

We have been with Total many years. They are very responsive, professional and their technicians (especially Dwayne) are the best; they really care for their customers. Thanks guys for saving us in this Miami heat. 5 stars across the boards. Aces baby - top drawer. Highly recommended