All reviews for Broward Factory Service

Highly recommend !

Highly recommend this company! So professional and organized! Very happy with their service!

Very professional with very nice techs. They are humans like everyone else and may run late but they are great. Very organized company. Highly reccomend!

Installer is as very professional and cleaned up after

We have used BFS for over 8 years and that says a lot !
Any time there has been an issue, someone has come out in a timely manner and fixed out problem with care and done so respectfully. Good Job BFS !

Called the company for A/C service, they came when they said they would, serviced my unit for a very reasonable price. The technician was very nice and answered my questions. Will use them again. Thank you to Michelle at their office

I have had hone service contracts since 1970. Some were good, some were bad. I have to post that this is the first phenomenal service company I’ve ever had. They answer the phone before the third ring; the technicians make every effort to get to your home quickly. I highly recommend Broward Factory Service. Truly happy l switched.

This is my 9th year with a service contract with Broward Factory. They've been very responsive and repaired a number of appliances and plumbing issues over the years. Today, Carlos repaired our leaky toilet. He came last week and identified two problems. The necessary parts were in their offices within 3 business days. Today, Carlos came within the time window they specified, had the repair done in 20 minutes, and everything is working correctly now. I'm so glad I have someone to call when there's a problem.

Although was later in the day than told, the technician was professional, efficient, and over all a nice person. He pinpointed the issue quickly and fixed everything.

My family has has a contract with BFS since 2003. We have used the service only approximately 10 times in that period, i am currently having issues with my stove. I called and had a tech here on 11/22 he explained the BFS would order the part and get back to me via phone or email. He said that i would be contacted by friday 11/25. No messages were received. I then called on 11/30 to check on stztus of this issie. I was informed that the tech would be here today 12/7 between 8 - 12. I heard nothing. I called BFS the tech or the office still has not returned my call. To assist me in this matter. I have always reccomended BFS to friends and co-workers. But i will rethink that reccomendation going forward. Very disappointing service of late. I still do not have my stove repaired and i am having out of town guests staying with me.

Always change the date of service. A lack of respect.

Pls don’t hire this company, they are extremely unprofessional. They setup an appointment and don’t show up. If you want to have a nightmare l, hire them

Horrible! They are so dishonest.
They charge you $10.00 for gas, every call.
They tell you everything pre-existing.
Leslie never mentioned this. Very unethical.

Awful company. They told me their truck broke down last Friday but then this Friday they told me that their truck was in an accident... What a joke. They wouldn't even send another repairman. I took off from work just to wait for them. Thanks a lot! (NOT)

Horrible service...Don't waste your money! I had them come out twice, once for my A/C and once for a plumbing issue. I both cases they did absolutely nothing to resolve the issue. Don't get fooled by this smoke and mirrors company! All premium and no service!!!

They forget to show up. I’ve had 3 different technicians within 5-6 visits diagnose an appliance issue and since 8 weeks no resolve. Constant pain in the A** to have to deal with them.

HORRIBLE! Attempted to obtain proposal. Called to reschedule, sales person showed up none the less. When he (Howdy)was told the appointment had been cancelled & I was waiting on call back to reschedule, his very rude response was "Didn't you get my message". First proposal arrived with no price & equipment that was not the size needed to cool the room. My guess is that they are under calculating to make the sale with complete disregard to customers true needs. Called back to let them know & was told by Barbara I should find another company. FINALLY SOME TRUTH! Obviously, the owner(s) of this business are not managing it correctly. FIND ANOTHER COMPANY!!!! DOESN'T EVEN DESERVE 1 STAR BUT MUST BE SELECTED TO POST.

I have been a customer over 15 years. I called over a month ago for A/C problem. The tech took a quick look at my air handler and said it was the worst he's ever seen, mind you, Broward sold me this American Standard unit as the top of the line they carried. A quick look and he told me my coil is leaking and needs to be replaced. After talking with the office mgr. I told them I'm not buying it. Both were rude obnoxious people. They sent another tech out a couple of days later who couldn't find a leak but said it could use a cleaning at $350. When I accepted that they said before I spend money on a bad coil we want to use a dye test which they did and unbelievably they found a leak. I didn't see the leak because it was up inside the air handler and you need special glasses to see the dye. My new coil would be $2,000 now. They asked when I wanted to do the job and I told them I'm getting a 2nd opinion. A friend of my son in law takes care of HVAC for a big govt agency. He couldn't find a leak and here it is a month later and my A/C is ice cold after he cleaned it for $100. Are they crooks, scammers, you be the judge. Make sure you get a 2nd opinion after they try to sell you a big job. I'm cancelling when my contract is finished.

If I could leave 0 star I would. This company is nothing but a waste of time and money. After purchasing my new home I had an electrical issue. They sent a PLUMBER. Then the plumber, nice guy but has no clue about electrical, makes a call and comes back and says I have a whole house GFI issue which is not covered under the terms of my home warranty.

I responded that all of these things worked at inspection and the only thing that changed was an electrical outlet was replaced post inspection. He wrote his report that I have a whole house GFI uncovered by policy, charged me $55, and left.

10 minutes after he left I was at ACE Hardware with a new outlet, replaced it myself and the problem is fixed. I called to complain and got an ear full from a "Supervisor" who I ultimately told to "F Off" because he was more interested in giving excuses than making it right.

If you are a real estate agent....save your clients money. BFS is really just BS!!

My father asked me to write this review based on his experience (and mine) with this company.

He's been under contract with Broward Factory Service for 5 years and every time he needs service feels like pulling teeth.

This company had all the sales support to close a sale in Spanish but have no support to clients in Spanish, in order for my dad to take advantage of this service needs me or someone to call them.

Every time we call, we know that we have to understand that we're going to have the worst customer service. This last time that we needed the service (and the reason I'm writing this review), we needed to have a dryer fixed, and so far it's been a month waiting for a piece and giving us no updates or no answer at all.

Finally after waiting a month, my wife called them and experienced the same awful customer service as me dad and I experienced.

We're looking forward for this contract to end. Save yourself time, money and stress and look for an alternate solution.

They put my new air in finally. The day before the deep freeze in Florida. Still 3 weeks later. It wasn't working. I called. Took the morning off. Was given a window from 9 to 1. I told them I had to leave by 12. Asking to please make me a priority since I had so many problems. I received a call from summer informing me the tech could not be there before 130. I told her I would call back with a number to call when they were on their way. When I called back summer couldn't come to the phone she was on another call. I left my number. Didn't get a call. Called back...and guess what. I got the answering machine because they were at lunch. I asked my son to just be there by 130. When he got there he found a door knocker saying the tech was there at 1245. Huh. Nobody told me. Does anybody communicate in this office??
Constantly making mistakes due to POOR communication. So still no heat the 22nd. It's been out since Jan 1.