All reviews for Adept Appliance Service, LLC

Great service. Service Technician Richard Kasey was professional. Arrived on time. Called before arriving.
Introduced himself, and cleaned up the area before leaving. Knowagable about the appliance we needed fixed. Took the time to explain what was wrong and what needed to be done to repair the washing machine. I highly 'recommend Adept Appliance Service for all your service needs.

Stephen did a great job fixing the dishwasher. He was efficient and hard working. Destiny was so helpful over the phone arranging and ordering parts. She did a great job keeping me posted on when the parts would arrive and their next visit to install and repair.

I had an excellent experience. Both the technician who diagnosed the problem and the one who made the repair when the part arrived were knowledgeable, polite, and cleaned up after themselves. I'll definitely call Adept again!

I cannot say enough positive things about this company. They were professional, knowledgeable and friendly. Kyle was our tech, and he did an amazing job! We have found our new appliance repair company. Thank you guys for being the poster child of a good company!

Cymone was our repair person. She called ahead before arriving so we knew she was here. She came in and immediately went to work. She quickly discovered the issue was a broken burner that had to be ordered. She let me know a time frame for delivery and rescheduling a time to fix it. Overall a great experience while being COVID safe!

Completely quick services. Called at 11:30 am and my washer is fixed at 1:51 pm! Richard came in did his job and was super nice and professional. I will be contacting this Adept for future issues!!

Adept was upper effective when repairing my dishwasher! Their prices are super fair and they were also able to fix my garbage disposal as a courtesy! Destiny was very professional and helpful when scheduling. Super pleased with my experience

First off this company was able to come out to do my dryer repair 3 days sooner than the company that American Home Shield initially set me up with. Then when the tech (Richard) showed up my wife said he was very polite, professional and fast. He repaired my dryer and suggested we clean the vent to prevent a fire so we immediately had them come back and the tech that showed up for that service was again very professional and even cleaned up after cleaning the vent! Awesome service and company! Thanks

When my refrigerator stopped working, I called several businesses to try to schedule a service call. Three of the businesses did not answer the phone, or respond to a message. One told me he would not drive to my side of town. Adept Appliance Service not only returned my call quickly, but set up the soonest possible appointment. They quoted a price for a service call and gave me a time frame of when they would be here. When the technician, Cymone, was fifteen minutes away, she called to let me know she was on the way. She analyzed the problem quickly, reported that it was a burned out starter switch to the compressor, replaced it, and all for a reasonable price. I highly recommend this company and will definitely use them again in the future.

Though unable to repair my model appliance, they made a concerted effort to diagnose the unit. Their staff was punctual and friendly on both visits, and their office staff professional.

Update: I had a follow up issue on my service call and the staff was more than accommodating in getting me answers I sought. I received a prompt call back from their professional courteous staff. I would recommend them and use them again I'm the future.

I don't understand all the bad reviews. Most of them being posted recently. As if none of these people posting are taking into consideration the state of the economy or the effects the pandemic has had on every aspect of business flow. I'm certain that the warranty companies, part suppliers, and the shipping companies are all working with reduced staff.

I have used Adept on 3 different occasions and I'm getting ready to use them again, both through a warranty company and directly. I have always experienced great service, quick response times, and the utmost professionalism. From the technicians to the office staff, everyone has been top-notch.
I thoroughly vet companies before I let them in my home or work with them in any way, Adept was no different.

I have referred many people to them and I will continue to do so.... even if it takes a little longer because a virus has shut the world down. 😏

Absolutely the best service you can get. I have nothing but praise to give this company. Our home warranty company sent us them as a contractor and would absolutely use them again in the future. Between the constant updates (our warranty company wouldn't even do that and have given this company headaches throughout this whole process) and diligently working to get our issue resolved, they have gone above and beyond far more than about any other company would. If I could rate higher than a 5 I would have.

I had a WONDERFUL experience with Adept Appliance Service. I had a work order from Old Republic Home Warranty to service my refridgerator and washer. I called and spoke to Richard and, despite the fact that the company was in the throes of moving, he was able to get a technician out the very same day which was unlike my previous experience with other companies. Not only that, but Elijah had the part on his truck to repair my washer which absolutely made my day! I hadn't been able to do clothes for several weeks so it was so nice that I didn't have to wait for parts. I highly recommend this company and, as a realtor, I will sharing their contact information with all of my customers.

Wonderful service..we have used them several times..always professional, great at diagnosing and repairing all our problems.

When my Maytag HE front load washer settings stopped working, I filed an online claim through Old Republic, my home warranty company. Honestly, I wasn't thrilled when I read reviews on Old Republic, Adept and home warranties overall, but I decided to try. I paid a $100 service visit fee. Process went smoother than expected. Richard from Adept came by to take a look at my washer and determined what the issue was in less than 20 minutes and that it would be covered by my home warranty. Adept ordered the part and it arrived in two weeks which Richard communicated to me. I received a call from Adept to schedule my installation appointment. Ely from Adept installed it in less than 30 minutes. Both Richard and Ely arrived within the 4 hour window of their visit and contacted me when they were on their way. Everyone from Adept was pleasant to work with and I would recommend them based on my experience.

My washer works great now!

Had a stove top issue. We went through AHS and Richard called us the next morning. Eli came out the very next day, within the timeframe given and called and gave us a 1 hour heads up. Unfortunately we didn’t tell AHS that it was a gas stove and Eli said AHS would have to send another provider out. Eli did get the problem written up and said he would let AHS know about the problems. This company was very prompt, professional and I can’t say enough good things about Eli. If we have any other appliance issues in the future, we will be calling Adept!

Took technicians 5 visits to remedy my dryer issue. Unfortunately, that seems like way too many; however, every technician was very kind and knowledgable. There was a misdiagnosis which caused the multiple visits but the owner was expedient to refund me for my unnecessary charges. They made a bad situation right and for that I would recommend them.

What started of great ended slightly better then okay.

They were out to the house with in 2 hours of my initial call. The tech, ran several tests and was able to diagnose the problem and quote the costs for the new parts while on site. This is where things went a little off... I know he requested the right part (I could hear him on the phone) but the wrong part showed up. So a new one had to be ordered. After 6 days, I had to call back in to see what was happening because no one had called or advised when they would be returning. From my call to them I was advised the part had to come from another location and was taking longer to arrive. They called back about an hour later said it had been tracked and would be out first thing to install the part. (turned out I was not the first service that next day but they did show up and they did fix the machine.) Only complaint i have is i had to follow up with them to find out what happened. (they cashed my check after 2 days but it took my calling after 6 to find out when this would be resolved)

Again, the tech was very nice... even left the room cleaner then when he arrived. Once they had the parts the were speedy and pleasant. In all honesty if they had called me to advise about the part arriving later then expected I would have no issue at all with them. But when an expectation of 2 days turns into 6 with no calls it's a bit troubling

Will i use them again, probably, but I will think about it first.

Richard was quick and polite. He came earlier than scheduled and had the tools/parts on hand to get the job done. The receptionist was a little spicy when booking and told me items weren't on the work order. She refused my offer to forward the AHS email stating otherwise. So I spent 30 minutes wasting time calling them and having them confirm with the company. Not fun as I was already frustrated.

Had to use this company through my home warranty. Overall had a pretty bad experince and there was very poor communication. My ordeal started in January and wasn't resolved until the end of April. The day of my first appointment I was told they had to fire the tech that was supposed to come because he didn't show up for work and they would have to reschedule for the next day. I should have taken this as a red flag and requested a different service provider at this point. They did send someone out and he assessed both appliances and said he would order parts that would take 7-10 days. It actually took a month. I gave them the benefit of the doubt because of the pandemic. When the same person came back to install the parts, one appliance was fixed with no problem but the other was a different story. I was told one of the parts was wrong and he would have to order something else. Later that day I got a call from my home warranty company saying they needed information to order a part that was completely different from what I had been told. The technician had not been honest with me. They said 7-10 days again for parts and I waited. I called back the warranty company about 2 weeks later and was told that Adept hadn't even attempted to order the parts and that they weren't answering the phone. So I waited another month for the second round of parts. On the third appointment they sent out a different person and she is the only reason I am giving 2 stars instead of 1. She took her time and was able to get all the parts installed correctly and even found an additional problem that seemed to have been missed. She actually showed me how she knew what was wrong. Ultimately she is the one that got it working and I feel if they would have sent her the first time it would have been repaired quicker.

My name is LaTarsha. This is posting under my daughters name for some reason.

This business was contracted out by my home warranty company American Home Shield. American Home Shield dispatched Kaseys Appliance Repair out who is Adept Appliance Service to repair my refrigerator. Tech came out said parts needed to be ordered. I was advised on 11/5/22 that my parts would be in and was given an appointment date of 11/11/22 from 8a-12p. Kaseys/Adept was a no show. No call, No nothing! I have contacted Kaseys/Adept daily leaving voicemails, even sent an email. No return call & no response to my email. I have small kids who I can’t grocery shop for and not to mention the Thanksgiving Holiday is approaching and I have no refrigerator. I’ve been in consistent contact with AHS who continues to contact Kaseys/Adept as well with no response. This has been am horrible customer experience all around with Kaseys/Adept and American Home Shield. I just want my refrigerator fixed. I don’t understand how a company can lack professionalism and not provide a better customer experience.