All reviews for 1St Coast Generators, Llc

Fast and Responsive

This guy answered and is very informative

Very good company, good people, fast reliable service and one of the cheapest in Florida

Good company , fixed my generator within a few days.

Super service! Fixed minor problem on my portable Generac. Didn't even charge me! Super clean store. Nice people!

1st Coast Generators provide prompt service and return your calls in a timely manner. Great company and service minded!

Steve and his wife are great people to deal with. Steve had everything coordinated with electricians and plummers for gas lines. Excellent experience....Best Price best service....Highly recommend !!!

Very professional company. Easy to work with. They took care of every aspect of the job. From estimate to install everything went smooth. Highly recommend using them

1st Coast Generators gave us outstanding customer service. They arrived promptly and made sure everything was done from permitting to installation to ongoing maintenance and service. Their prices are very reasonable. We highly recommend them.

I had a simple warranty issue with the transfer switch on my 22kw Generac generator. I called several other dealers in the area and all of them wanted to charge me a non-refundable "trip charge" to come and and fix the issue under warranty. Some were as high as $600. That didn't seem right to me, given that Generac also pays the dealer for the parts and their time to fix warranty issues. Essentially, these other dealers are double dipping. Very dishonest, in my opinion. Thankfully, I ended up calling 1st Coast Generators. They came out two days later and resolved the issue within 30 minutes. No charge. They were punctual, friendly, and a pleasure to work with. I guess I found the dealer I will be working with in the future should I need their services again.

Excellent local small business. Highly recommend for all generator needs. I have a service contract with them (they come every six months) and couldn't be happier and more impressed with their quality of service and follow up. I never have to spend time tracking them down to make service appointments. Steve and Ashley are friendly and great to deal with.

Service Contract Warning: Own a residential Generac generator because we have medical equipment in our home that requires an alternative source of power. We entered into a service contract with this company for preventative maintenance and they assured us that the service contract would expedite service calls if we ever had a problem. We were happy with the preventative maintenance portion until we had a problem.
Day One: Multiple calls to the company resulted in voicemails and we left messages about the emergency shutdown alerts we were receiving.
Day Two: Technician called to walk us through how to reset the alarm panel, which we did. He assured us that after the reset, the generator was ready to go. We weren’t comfortable with that guarantee, so tested the generator by shutting off utility power to the house. An emergency shut-off occurred again. Contacted the company and they scheduled a service call for the following afternoon.
Day Three: No one showed up at the arranged time and we received no calls to inform us that they weren’t coming. Left more messages with the company.
Day Four: Unable to reach anyone again so left more messages. Finally contacted a different generator repair company and they arrived within two hours of the call and repaired the unit. It was extremely expensive but First Coast Generator left us no choice.
Beware of entering into a Service Contract with this company.

Terrible communication!!!

They’ve had my generator for 4 weeks. I’ve called, emailed and texted without any response.

Warning! DO NOT USE THEM. THIS BUSINESS IS NOT OPERATIONAL! We have been trying to contact him for months and he is non responsive and is not honoring a refund for services that have not been rendered.

If you are looking for a professional, run away from him. They had my generator for two and a half months and returned it unrepaired. We got tired of going there and calling and no one bothered to let us know. They simply left the generator idle without even trying to fix it, or even calling us to take it to another place. A generator for work. Big losses due to lack of professionalism at this location. Run away from them.

Company took $14,000+ for the purchase and instillation of a generator in July 2024. Cannot get a hold of them, they do not call back when you leave a voicemail. Cannot get an instillation date. Will be getting a lawyer involved if we get no response in the next couple weeks.

EDIT: We have put in a complaint with the Attorney General.

DO NOT USE…it appears we are not the only ones this guy has cheated!!! Gave a $5000 deposit in October 2024 and cannot get any response even after he agreed to a refund!!! It’s a shame Steve and Ashley Steen thinks it’s ok to just take people’s hard earned money and not deliver a product or refund a deposit for services NEVER rendered!!! Cannot believe I am having to take him to court!!!!!

They had my genorac portable generator for 18 months. Couldn't fix it. I couldn't get a response from them I had them bring my back. Then took it to Ronnies small engine on sunbeam road. They had it running in 30 days. Props to Ronnies