All reviews for B&G Heating and Air

The service man was very knowledgeable and helpful.

Very good service. Good price.

Great service! Reasonably priced!

Awesome company. Awesome prices. Highly recommend.

Better Place I am totally satisfied with their service. Super fast

Tommy waycaster was drinking on the job

Didn’t show up for appointment we had on a Friday... by the next Wednesday I still had not heard from them. When I called to find out what happened the lady simply said: oh we got too busy and we couldn’t make it your appointment. Mmkay... but no phone call to let me know?? That’s great customer service there.. Not! I’m taking my business elsewhere.

I have given B&G two tries and have been disappointed in their customer service.

My first experience was two years ago when my A/C wasn't blowing as cold as desired and leaking water. They could not find a leak in the system and recharged it. They said the leak was due to the lack of Freon in the system.

About a year later I had them come back out because it was blowing warm again and I wanted to have them find the leak since they initially recharged the system. I was told that the previous tech may have left the system low, which doesn't make sense since it worked for almost a year, and recharged the system again. As for the water leak, the tech adjusted my drain pipe, but I'm still getting water in the house.

I called back and was told I'd have to pay again for service on the system because I am outside of the 30 day warranty (5 days over). Also this was the first time I had heard of any 30 day policy.

This company is a huge disappointment and very unprofessional after the service. They have proven that they will lie and not take ownership of their own work as a company.

My total for the two visits was about $600 and nothing is fixed. I will be calling a competitor for future service.

Beware. Charged me $300 for a $23 part (in addition to service fee and labor). That’s a 1300% markup and when I caught it and insisted on a more reasonable price they said it was a software error in their system and the price should be $80, but how many people didn’t catch it and just paid the bill? Did they get a refund?