All reviews for Thigpen Heating and Cooling, Inc

Robert Rodriguez was excellent to work with. He was on time and fully explained the service of my HVAC system. He provided tips to help me keep my system clean and running efficiently!

Roberto was friendly, timely, and professional. He did a thorough job and I would recommend him and Thigpen Heating and Cooling to anyone looking for a reliable HVAC company. Much appreciated!

Thigpen was a joy to work with! From my initial call to final instal, the entire team was excellent. The instal was challenging due to issues unbeknownst to anyone, however, the technicians made it happen and never gave up. Top notch service and I would highly recommend them. TY

Don and JD called to tell me they were on the way, promptly assessed the system and fixed the issue. They were kind, resourceful and respectful of my home. (Used blankets and guided the ladder through without banging up the walls). They treated me and my home as if I was family. Thanks for the 5 star service experience.

Drew from Thigpen heating and cooling is the kindest man. Yesterday during our walk, my Labrador retrieved a big dead bird from a bush…I was upset and helpless as my dog wouldn’t drop it. Drew and the Thigpen crew were driving by and saw me struggling, without hesitation he jumped off the van to help me. He was kind and gentle with my dog and eventually was able to get the bird out of my dog’s mouth avoiding him to eat it and get sick. What a wonderful nice young man, we need more Drews in this world. Thank you Drew from the bottom of my heart!

Thigpen has always done a great job for us. They have a great staff and very helpful. Paul was out today and went above and beyond for us. He was great. Thank you.

Everyone at Thigpen is fantastic. A different contractor installed a new Lennox system about 18 months ago. Everything they did was a nightmare. It took them 3 installations to install the system we paid for and get it working. They also messed up the extended warranties and tax credit forms. Their administrative office was a joke, and nobody knew what they were doing or cared.

Thigpen stepped in, diagnosed the problem with our Lennox, fixed the warranty issues, and got our HVAC system up and running, under warranty. What a blessing.

Don, our technician diagnosed the problem, got the replacement parts and fixed the system, under warranty. He is a true professional. Scott, the service manager was instrumental in the process. Two other skilled professionals were also here during the diagnosis and worked inside and outside in the cold and dark to thoroughly check the entire system.

Sherrill Thigpen took the lead on fixing the previous contractor's registration fiasco. We cannot thank her enough.

Thigpen is so impressive that we signed a maintenance contract with them, had them install a new HVAC in our daughter's townhome and got our daughter a service contract too.

In a time where many service companies and vendors fail to honor their promises and commitments, Thigpen stands out as a professional and honest company. Their employees all reflect that standard and speak highly of their company and management.

Bob Wagner, Ponte Vedra Beach, Florida

Very nice and friendly young man who checked things out and cleaned the unit. I love the way Jack handle sthings in such a timely manner. Jack and his helper are the best

The following scenario was resolved, with both parties agreeing that the employee was excellent and that the terms could be resolved amicably.

Jack was a very nice young man; no complaints with him. But I am very disappointed, after spending many thousands of dollars as a multi-year loyal customer, that the home office instructed Jack to charge me the show-up rate for a call in which he merely had to assure me that I had not severed a live wire on my outside AC, unit, but rather had severed an old wire that was left in place when Thigpen replaced the unit. He did not have to lay a hand on the unit.

Fantastic customer service, they didn’t overcharge at all. Final price for the same service as Snyder was $600 cheaper even with Snyder’s “warranty”.. Don and Garrett have both worked on my homes and they are fantastic and personable

We were satisfied with the level of service and detail that Roberto provided while here, however the issues still persist. Currently the thermostat set point is at 75° and the reading is 78°. We will contact the office in the morning for a follow up as it is just not cooling as it should. It does recover overnight and the reading this morning was 75/75 when he arrived. It cannot and has not maintained the set point temperature during the afternoon for at least the past week.

Roberto is awesome. Incredibly thorough and knowledgeable. We’ve been blessed to have him do our routine 6 month maintenance the past two times. Hope we can have him every time

This review is specifically for Paul Ruckman, Senior Service Technician for Thigpen. I want to thank you Paul. Your tireless and persistent perfectionist drive allowed for a smooth and swift rectification of problems with our new A/C unit. Thank you for taking the time to investigate, find, and fix the problems. You exemplify what it means to be a dedicated and loyal employee whose determination prevented possible future complications. If I could give 10 stars I would. What a pleasure you are. Thank you Paul!!!

I was well pleased with the service I received. The technicians were on time, personable, worked very hard all day with my duct cleaning. I appreciated their dedication to the job.

We had an intermittent problem with our AC not coming on.
Thigpen sent service tech Tyler to the house. Tyler is a Rockstar! Coming form a technical background I was extremely impressed with his systematic troubleshooting approach. More impressive was that when he tried everything imaginable he reached out to more senior technicians as well as his Technical Manager. Still not finding the problem Tyler spent more than an hour on the phone with the AC company Tech support. His initiative, amazing customer service excellence is a model for all others to follow!! Thank you Tyler!! The house is comfortable again and we can’t thank you enough for your hard work and determination in solving our problem!! Thigpen Heating and Cooling reward this outstanding Technician and person, he truly is an asset and amazing ambassador for your company!!

Thigpen A/C did an excellent job from start to finish. Everything from my initial call for service to completion of the job was top notch. Jack my technician was very professional and explained what was happening with my home system. I’m very happy with my choice to do business with Thigpen.

Roberto arrived several hours late, but once here he was thorough, patient, and diligent. He even disassembled the motor to remove vines (and a snake!). I suspect the delay came from being equally thorough at earlier appointments. Just be sure to allow plenty of time in your schedule.

I am a firm believer in finding a "good" HVAC company and getting regular check ups, summer and winter. I moved to a new house about 18 months ago so I had to find a new company. After a lot of research I called Thigpen. I spoke with them about check ups and other services should the need arise and booked an appointment. Today was my first appointment and the tech Robert Rodriguez called approximately 30 minutes out to let me know he was on his way. He arrived and I am thoroughly impressed and happy with both the price and detailed service check up he performed. We have already discussed my winter check in February and I plan to ask for him by name! Great service, great company! Thanks!

Once again, Thigpen did a great job coming through on our maintenance service. That’s exactly why we never have any problems! It pays to keep up with your maintenance service!

Senior Tech Paul Ruckman was excellent. He has a wealth of experience and was able to find the leak in my air handling unit (drain pan has a crack in it and needs replacement) and additionally noticed the electrical connection on the circuit board did not have a grounding wire so he striped the connection and reworks the harness. Paul was very thorough and methodical in his approach and explain what was going on

Thank you, Tyler, Mark and Noel my new HVAC. The three of you were so efficient and quick with getting out the old unit and placing the new one in. Very respectful of the property, cover the stairs and work area. Tyler even cleaned my dusty utility closet door. The work was perfect!
Thank you, Parker for guiding us through the process. THIGPEN is the real deal!