All reviews for Tradewinds Climate systems, LLC

Great customer service, answered my questions right away, highly recommended!

Shawn has as always shown professional ability and very informed regarding HVAC systems. He has worked on our house and my business. Highly recommend.

Shawn saved my parents so much money! Their air conditioning went out Memorial Day weekend but Shawn made time in his busy schedule to come take a look ON A SATURDAY. They had previously received an estimate from a very well know HVAC company in Jax that was $5200 but I felt that was way too much. Shawn was recommended to me by a friend and thank goodness he was. He took a look at their HVAC system and figured out it was a super easy fix that only cost my parents $200. The other company tried to trick my parents into buying an entire new system when they didn't need one. I will forever highlyrhighly Tradewinds. They know how to treat customers and I trust they will always be honest with their business practices.

They have most possible lowest customer service in the industry! Absolutely horrible service! They will do anything possible to avoid the customer. When it comes to warranty service they just disappear and avoid the issue with any excuses!

have been on hold for 1 hour no help getting problem resolved even with a claim number . No one will except the duty to help its as if I'm asking them to do something .

Offer live support is a joke. It’s all automated. I’ve gave all the info asked for, and they have yet to respond after multiple times and days of trying!

As the exclusive USA distributor and product reps. for Gree brand you would think Tradewinds would have a reasonable level of customer service... Well they do not care at all about the customer experience. I have spent 7 hours calling around the country and emailing with Traideinds to buy a simple fitting for the flair end of the line set. Tradewinds have referred me several times to HVAC contractors that do not sell or deal with Gree products in my state, so they could not help. Tradewinds refuse to answer a very simple questions to help me identify the correct fitting needed. Laura M refused to provide her supervises contact info at Tradewinds or to be helpful in any way. Her best advice was to provide me with HVAC contractors that do not work with Gree products. Tradewinds sell these units direct to the consumer but refuse to help with the most basic of questions. The company I purchased the unit from went out of business... perhaps from a lack of support from Tradewinds? Do not do business with this company or with Gree as there is zero support or simple parts available if you have an issue.
Jeff G.