All reviews for Palace Pools Inc

They provided Pentair warranty service. Absolutely wonderful.

They were absolutely incredible! So polite and timely and extremely professional. I would highly recommend there services.

Palace Pools looks after my pools needs and keeps it working and looking beautiful

These guys are absolutely amazing. From start to finish everything with what they said it was going to be installed quickly and professionally. I will recommend them to anyone looking for a pool.

Palace created our beautiful pool 12 years ago and it is just as fabulous today. Easy to work with and got exactly what we wanted.

Our pool was constructed over the summer. They were responsive to any questions or concerns we had and were professional throughout the process. We thought enough of the company to hire their pool service for maintenance after the construction.

Excellent service.Al was super friendly, on time and did the leak repairs in this cold weather. Great company and people. Interacted with Mike, Evan and Al

We were so pleased with Palace from the people and communication to the final completion of the pool. It turned out better than we imagined and wouldn’t change a thing!

Service was efficient and solved the problem I was experiencing, quickly - with full explanation. In addition, recommendations were made on several other questions that I brought up!

After noticing a leak in our pool waterfall, I called Palace Pools. Today, Al from Palace Pools came out and fixed the leak in a very short time. It is back working again. Thank you Palace Pools!

We had an excellent experience with Palace Pools at every level. From sales and design through the process of construction and through the finished product, we were updated and on schedule all along the way. We couldn’t have been happier with our choice and the experience.

Palace Pools did a fantastic job building my pool. My father in law used to build pools for a living and was impressed by the workmanship and quality of the materials. If you have any questions or help getting your pool operating perfectly Mike and Kay are quick to respond. Great company and a great pool!

We used Palace Pools to build our new pool and couldn’t be happier with the results! They were great to work with, always quick to respond to any questions we had along the way, and the results are beautiful! We definitely recommend them!

I really can't say enough good things about Palace Pools! They built my pool about a year ago and I couldn't be happier. Worth every penny! Upon interviewing several companies, I knew right away I wanted the personal touch that only a smaller company could provide. They walked me through every step, answered all 100+ of my questions and went above and beyond throughout the process. I am a very tough critic and settle for nothing less than perfection when it comes to projects and they absolutely delivered. So grateful I find you guys and recommend you every chance I get! Thank you so much to all that were involved in transforming our backyard into an oasis!

Palace Pools is a 5 star company. Mike installed our pool and spa 16 years ago. The pool has been an excellent addition to our home over the years. Any time we have had a question or needed his advice or assistance he has been there right away for us. He will go above and beyond to solve any problem that we ve experienced in maintaining our beautiful pool. When I say above and beyond I m also talking about him coming over to our house after his working hours and on weekends to include Sundays. I would highly recommend him and his crew. Extremely professional and competent in all phases of pool maintenance.

I researched a lot of pool companies and Palace was the only one that wanted to build what I wanted to build. They never tried to sell me a "cookie cutter" or "pick from this design" pool and as we went along they built what we asked for; we got the waterfall, lions heads and planter and have a beautiful pool on our lake front lot. The foreman who built the pool, Daniel, was fantastic and did everything and more. I will admit, I am not easily impressed, but the way this pool was finished is fantastic. I am extremely happy with the quality and looks of the pool. They are busy, so if you have the time to get it built right, I would recommend Palace Pools of Jacksonville, FL.

These guys are awesome. They replaced my pool pump motor a while back quickly and at a great price. Also, the installer was happy to answer a bunch of maintenance questions that I had, which was really appreciated. Recently one of the seals went out on my pump. I called them and they replaced it within a few days. Great local company that will continue to get my business.

If you are like us, and did your pool company research before deciding on a pool company for your design and build, then please stop to carefully read all the wonderful things we encountered with this company, and to also note there is not one single negative thing I have to say about this company.

First of all, we met with Tim, their sales person. We found him highly reliable and dependable. He showed up on time for every single appointment, he returned every email, phone call and text in a timely fashion. We found him extremely personable and friendly. He really took the time to sit with us to understand what it is that we wanted in our design, and then worked on the initial design. Afterwards, he sat with us and carefully reviewed the design, and spent countless hours helping us to edit and make the modifications in the design to completely ensure the design was exactly what we wanted, right down to viewing countless images of pool colors with us to help us select the perfect pool color. He has a wealth of knowledge in pool design and gave suggestions to help us design our dream pool- and nicely within our budget! He then sat with us and meticulously went through the pool contract line by line so we understood what was in the contract.

We then met with Kay -one of the owners- to help us choose our pool tile and decking, and finalize the design. She literally has the patience of a Saint! We sat for hours choosing, discarding and rechoosing the tiles and decking. She kept telling us there was no rush and she had all the time in the world for us to choose exactly what we wanted so we would be perfectly happy.

We then worked with Sam -the construction manager -through the rest of the process. I was so impressed with the frequent emails we received, keeping us well informed and updated throughout the entire process. The emails covered what we could expect as the next step. He returned countless emails, phone calls and texts. Anytime I spoke to him, he knew instantly where we were in the construction process without having to check a file. Sam is super friendly and goes out of his way to make sure we were perfectly happy with everything.

There were so many people we met through Palace Pools. People would frequently come onto our property throughout the construction process, and every single person stopped to introduce themselves with a warm handshake and friendly smile. They always told me what they were there to do, and to ask if we were happy with the design so far. A huge shout out to Glenda -who works in the office- for her friendly disposition and to Daniel the Foreman, for always stopping to say hello.

We are beyond ecstatic with our gorgeous blue pool, our spa, the decking, the LED light changes, and how everything single thing has turned out, and will be continuing with Palace Pools for our weekly pool service.

We heard some horror stories about getting the right pool company and went with Palace based on the experience of a few close friends. Great experience with Palace! Our early conversations and material selections with Kay (owner) were extremely informative and comfortable. Sam (project leader) was amazing through the whole process. He set realistic expectations about the process and was so accessible any time we had questions. Excellent communication throughout the build. No overcommitting and underdelivering. You could always tell there was more of an interest in great quality versus getting it done as quickly as possible. The pool came out exactly as we hoped it would and there was zero stress in the process!

Great service so far, very communicative. The owner is a very straightforward guy and his crews do great work.

We are so happy we picked Palace Pools to do our pool and pool deck. They designed the pool and it turned out perfect in every way. They made it very easy to pick out everything we needed. Thank you Evan and everyone at Palace Pools! You are truly the best in installing and designing pools!